Support Board
Date/Time: Sun, 24 Nov 2024 20:32:01 +0000
Connection/Speed/Technical Issue
View Count: 97
| [2024-10-26 21:25:45] |
| User872444 - Posts: 1 |
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I was using a trial version and everything seemed pretty much okay, but as soon as I upgraded to paid version, service package 5, I started to have issues immediately. I didn't do any changes in settings at all. Once I had upgraded I noticed that few chartbooks were missing, everything went to 2 or 3 weeks back. Nothing had been saved although I had set everything on autosave. Then I tried to duplicate the BTCUSD chartbook. Once I did it and changed the symbol to ETHUSD it basically crashed. It took almost an hour to download intraday data for 30 days ( 2.5mbps, Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz, 16GB RAM), clocking CPU to 90%.Connected to SC Data - All Services. Was not a problem before when it took maximum few minutes. Now I am trying just to duplicate a chart and it's taking almost 30 minutes. Is there any chance you can have a look what is causing the issue? I really like the features of the platform, but I can't be dealing with these sort of technical issues as it's taking too much time.
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| [2024-10-27 15:44:46] |
| Sierra_Chart Engineering - Posts: 17161 |
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These issues are not related to changing to a paid package: but as soon as I upgraded to paid version, service package 5, I started to have issues immediately.
That is impossible. Once I had upgraded I noticed that few chartbooks were missing, everything went to 2 or 3 weeks back. Nothing had been saved although I had set everything on autosave.
Check for the Chartbooks in File >> Open Chartbook.If you do not see them there, access a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Then I tried to duplicate the BTCUSD chartbook. Once I did it and changed the symbol to ETHUSD it basically crashed.
Regarding this, refer to:Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols It took almost an hour to download intraday data for 30 days
Regarding this refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-27 15:45:10
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