Support Board
Date/Time: Sun, 24 Nov 2024 20:36:14 +0000
Post From: Connection/Speed/Technical Issue
| [2024-10-27 15:44:46] |
| Sierra_Chart Engineering - Posts: 17161 |
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These issues are not related to changing to a paid package: but as soon as I upgraded to paid version, service package 5, I started to have issues immediately.
That is impossible. Once I had upgraded I noticed that few chartbooks were missing, everything went to 2 or 3 weeks back. Nothing had been saved although I had set everything on autosave.
Check for the Chartbooks in File >> Open Chartbook.If you do not see them there, access a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Then I tried to duplicate the BTCUSD chartbook. Once I did it and changed the symbol to ETHUSD it basically crashed.
Regarding this, refer to:Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols It took almost an hour to download intraday data for 30 days
Regarding this refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-27 15:45:10
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