Support Board
Date/Time: Sat, 19 Apr 2025 10:08:00 +0000
[Locked] - Cancel my subscription
View Count: 384
| [2024-10-24 12:16:41] |
| User942653 - Posts: 1 |
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I find your chart lags to much and would like to cancel my subscription. Thanks, Scott Branson |
| [2024-10-24 16:37:34] |
| John - SC Support - Posts: 39362 |
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We have set your account to not renew. You have 7 days of Usage Time remaining, and we only refund Usage Time in whole month (31 day) increments, so we can not refund this remaining Usage Time. After October 30, 2024 your account will automatically be put in an expired state. There is nothing further you need to do in this regard. You do have a Services Surplus balance of $4.00, but we have a $5.00 processing fee for payment refunds, therefore we can not refund this to you. Should you ever return to Sierra Chart, these funds will still be in your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-30 22:36:01] |
| User734889 - Posts: 1 |
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Please, I'd really appreciate if you cancel my subscription. Thank you in advance. Regards, Rosanna Leon |
| [2025-01-02 15:50:43] |
| John - SC Support - Posts: 39362 |
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We have set your account to not renew. At this time, you have 8 days of Usage Time remaining. We refund Usage Time in whole month (31 day) increments, therefore we can not refund any of your remaining Usage Time. You had a Services Surplus balance of $51.00. We have a $5.00 processing fee for payment refunds, therefore a total of $46.00 has been refunded through PayPal. Since we can only refund against actual transactions, you will see the refund in 3 parts: one for $15.00, one for $23.00, and one for $8.00. For anyone else that comes across this post, refund requests should be made through the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-17 13:29:17] |
| User278686 - Posts: 1 |
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hello - please do NOT renew my subscription for level 3 data. Ie please cancel from 01/03/2025. thank you
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| [2025-02-17 18:16:10] |
| John - SC Support - Posts: 39362 |
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Your account is already set to not renew. If you want the funds in your Services Surplus refunded, then please post in the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 17:24:55] |
| User688425 - Posts: 1 |
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Hello Could you please cancel my subscription. Nothing wrong with SC, it is just too complex for me to get a handle on. Thank you. |
| [2025-03-27 17:40:38] |
| John - SC Support - Posts: 39362 |
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User688425: Since you had not used any of the time from your purchased package, we were able to refund this back to your Services Surplus. At this time, you have 21 days of Usage Time remaining. After April 16, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $303.00. We have a $5.00 processing fee for payment refunds, therefore a total of $298.00 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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