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Sierra chart is very laggy after update

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[2024-10-23 15:51:08] #1 [Go To First Post]
tokauo - Posts: 35
Hello, On weekend I did update of my Sierra chart and since than is my Sierra chart (after some time of usage) very laggy (it is hard to move chart, after dragging charts are "jumping" and overal it is very slow down)... before update it was fast and without any problem for along time (all my other apps are working perfectly fine). I've tried to downgrade it to previous version and delete and download data.. but it didn't help. Currently I'm on 2695 (51454), Win 11 Pro 23H2 22631.4317 Is there anything I can try or reason why it happened? Thanks you Date Time Of Last Edit: 2024-10-23 15:52:10

[2024-10-23 17:56:28] #2 [Go To First Post]
John - SC Support - Posts: 39363
There is not going to be a single reason for why things appear to be "laggy". And it is not likely it was related to an update (we have not had any other reports of issues with v 2695). The only thing you can do is go through the items at the following link in order to help improve performance: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-24 06:04:20] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
Also refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-24 19:19:21] #4 [Go To First Post]
tokauo - Posts: 35
Thanks you for your answers. I found out that hi CPU load was caused by my main chartbook , that is bit complicated. I was trying to find the problem, but at the end I decided to rebuild whole chartbook and problem seems to be solved, I had to mess up with something (tomorrow I will have free time, so I want to go trough all from your article). Thanks you Tom

[2024-11-29 09:05:02] #5 [Go To First Post]
andre22 - Posts: 9
I'm also experiening very poor performance and I didn't change anything except for updating the Sierra Chart. I will try to troubleshoot it as it's instructed in the links, but seeing that it's not just one case, it's becoming likely that it is related to the update. EDIT: to be clear it's not only chart drawing. I'm clicking to change the quantity and I'm getting 1-1.5 sec delay on the button click. EDIT 2: I've tried to downgrade, but unless I pick Current version it fails with the following log: Installer version: 12 Not using HTTP proxy server settings. HTTP Request: downloads/2695/FIlesToDownload.txt Error getting address info for downloads. Windows error code 11001: No such host is known. Maximum number of retries encountered Refer to log. Download canceled. Date Time Of Last Edit: 2024-11-29 09:31:26

[2024-11-29 10:02:21] #6 [Go To First Post]
User569373 - Posts: 27
I had to downgrade too, and it also failed. I copied the file “SierraChartFileDownloader.exe” from another SC version 2700 instance and it worked like a charm. I guess the newest “SierraChartFileDownloader.exe” which came with version 2711, is broken.

[2024-11-29 13:10:02] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
We are checking on the installer issue. We are not sure about the performance issue, but if it relates to the new timer functionality there is one additional change we are going to make today which should resolve this issue for users who are noticing a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-29 13:10:45

[2024-11-29 17:15:02] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
The installer issue was resolved earlier this morning. Sierra Chart will automatically download the new installer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-11-29 20:26:20] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
We have released version 2712. Update and let us know if there are any further issues: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-12-02 06:00:55] #10 [Go To First Post]
Tamas_Biro - Posts: 6
Dear Sierra Team! The issue persist. I downgraded back to 2700.

[2024-12-02 07:00:15] #11 [Go To First Post]
User749040 - Posts: 45
I notice slower charts as well and I have 1 timer on all my chartbooks and is set to 400ms update interval

[2024-12-02 07:55:02] #12 [Go To First Post]
User197029 - Posts: 52
Hi same for me, there is a 1-2s delay when entering orders on DOM (at least for EUREX futures). I have upgraded over the weekend.

[2024-12-02 12:32:21] #13 [Go To First Post]
User677437 - Posts: 57
Something is 100% wrong with 2712. I was getting no mouse interaction with the charts, and I was getting the windows green revolving circle like the program was frozen. Task manager was glitching out on me. I am running 5 separate instances, with my main instance running only doms for cl, gc, es, nq, zn. I have a 13900ks, 64 gigs of ram. A whole 1TB left on my primary SSD. I just rolled back to 2700, and it's just as responsive as things should be.

[2024-12-02 13:42:50] #14 [Go To First Post]
cmet - Posts: 690
Have a chartbook with 3 charts but after upgrade, without changing anything, massive performance hit with 2712. Barely interactive with frequent fan wind ups when doing anything at all.

[2024-12-02 14:19:03] #15 [Go To First Post]
andre22 - Posts: 9
For anyone experiencing poor performance after upgrading, what worked for me was creating a completely new chartbook, opening it alongside the old one I used, and copying charts one by one. Now I have excellent performance, it worked for me, hopefully it will work for others.

[2024-12-02 14:27:33] #16 [Go To First Post]
cmet - Posts: 690
I noticed that recreating charts fixed the problem as well. However, I couldn't copy from other chartbooks. If I did that, the same problems still exist. What does work is creating a new chartbook/chart and then applying study collections. Note: I've only tried it with a small chartbook of 3 charts so far. Date Time Of Last Edit: 2024-12-02 14:29:24

[2024-12-02 14:30:40] #17 [Go To First Post]
User75949 - Posts: 130
I also went back to the 2700

[2024-12-02 15:05:12] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
Adjust the Chart Update Interval to a higher value. Both globally, and in individual charts. Refer to the notes here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2702 There are no performance issues in the newer versions. We observe no such issues at all. What may be happening, is that the Chart Update Interval, is more faithfully being followed. Rather than Windows, just dropping a large number of timer events because your computer and chart configuration cannot keep up with the setting that you are using. Sierra Chart, timers do drop timer events also. It is very well structured in the way that it is designed. You can effectively accomplish the same thing, by increasing the Chart Update Interval. It does not make any technical sense that this would make a difference and we do not recommend this: For anyone experiencing poor performance after upgrading, what worked for me was creating a completely new chartbook, opening it alongside the old one I used, and copying charts one by one. Now I have excellent performance, it worked for me, hopefully it will work for others. This is a completely unnecessary procedure. It makes no technical sense whatsoever. The only thing that could be related to this is that a higher Chart Update Interval is being used. Have a chartbook with 3 charts but after upgrade, without changing anything, massive performance hit with 2712. Barely interactive with frequent fan wind ups when doing anything at all. No performance issues at all in newer versions. If anything there is higher performance. What you are actually seeing, is more faithful following of your Chart Update Interval. And there was a very high drop rate, of timer events previously by Windows in older versions because your computer and chart configuration was not able to nearly keep up with what you were intended to do with a low Chart Update Interval. This is all this is about. This is all within your control to manage this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-02 15:11:58

[2024-12-02 15:14:23] #19 [Go To First Post]
cmet - Posts: 690
This is a completely unnecessary procedure. It makes no technical sense whatsoever. Literally the only thing that's worked. Adjusting update interval made no difference at all. Had it set to 40. Adjusted it to 1000 both global and at the chart level. Nothing Reubuilt chart from scratch as noted, all 40s. No problem at all. Date Time Of Last Edit: 2024-12-02 15:14:34

[2024-12-02 15:15:36] #20 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
Also, we have 50 charts open, and all visible, and we set a Chart Update Interval globally of 10 ms on an older generation system. A 6th generation Intel CPU. Far less capable, than most of our users are using. And Sierra Chart is very responsive. No issues at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-02 15:16:05

[2024-12-02 15:17:54] #21 [Go To First Post]
cmet - Posts: 690
Also, we have 50 charts open, and all visible, and we set a Chart Update Interval globally of 10 ms on an older generation system. A 6th generation Intel CPU. Far less capable, than most of our users are using. And Sierra Chart is very responsive. No issues at all. When were those charts created? In 2712 or a previous version?

[2024-12-02 15:18:31] #22 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
It does not matter: When were those charts created? In 2712 or a previous version? These charts were created about a year ago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-02 15:18:52

[2024-12-02 15:19:54] #23 [Go To First Post]
Sierra_Chart Engineering - Posts: 19285
This does not make any technical sense: Something is 100% wrong with 2712. I was getting no mouse interaction with the charts, and I was getting the windows green revolving circle like the program was frozen. Task manager was glitching out on me. I am running 5 separate instances, with my main instance running only doms for cl, gc, es, nq, zn. I have a 13900ks, 64 gigs of ram. A whole 1TB left on my primary SSD. We do not observe anything like this. And it makes no technical sense why there would be any significant change. We only observe better performance. Especially when using multiple instances of Sierra Chart. The desktop is more responsive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-02 15:20:51

[2024-12-02 15:22:18] #24 [Go To First Post]
cmet - Posts: 690
Okay. Well, a lot of people are having problems after the 2712 update. I've spent about 3 hours troubleshooting this. Everything created from scratch using 2712 is working fine. If I open any chartbook created in a previous version - with the same exact charts - the performance is not even close. Fans wind up and CPU usage spikes.

[2024-12-02 15:25:25] #25 [Go To First Post]
FuturesBod - Posts: 18
Just for the record, I have the same issue. Works great in 2700, hopelessly laggy in 2712. I haven't tried the re-creation solution yet, have rolled back to 2700 for today. Will work on it tonight. Really just letting Sierra technical team know these aren't isolated incidents. Date Time Of Last Edit: 2024-12-02 15:25:57

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