Support Board
Date/Time: Mon, 25 Nov 2024 00:34:52 +0000
Sierra chart is very laggy after update
View Count: 171
| [2024-10-23 15:51:08] |
| tokauo - Posts: 32 |
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Hello, On weekend I did update of my Sierra chart and since than is my Sierra chart (after some time of usage) very laggy (it is hard to move chart, after dragging charts are "jumping" and overal it is very slow down)... before update it was fast and without any problem for along time (all my other apps are working perfectly fine). I've tried to downgrade it to previous version and delete and download data.. but it didn't help. Currently I'm on 2695 (51454), Win 11 Pro 23H2 22631.4317 Is there anything I can try or reason why it happened? Thanks you Date Time Of Last Edit: 2024-10-23 15:52:10
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| [2024-10-23 17:56:28] |
| John - SC Support - Posts: 36238 |
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There is not going to be a single reason for why things appear to be "laggy". And it is not likely it was related to an update (we have not had any other reports of issues with v 2695). The only thing you can do is go through the items at the following link in order to help improve performance: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-24 06:04:20] |
| Sierra_Chart Engineering - Posts: 17164 |
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Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-24 19:19:21] |
| tokauo - Posts: 32 |
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Thanks you for your answers. I found out that hi CPU load was caused by my main chartbook , that is bit complicated. I was trying to find the problem, but at the end I decided to rebuild whole chartbook and problem seems to be solved, I had to mess up with something (tomorrow I will have free time, so I want to go trough all from your article). Thanks you Tom |
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