Support Board
Date/Time: Fri, 22 Nov 2024 04:18:27 +0000
chat program cannot be connected through socks5 proxy
View Count: 307
| [2024-10-22 09:14:54] |
| User457363 - Posts: 6 |
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While enabling socks5 proxy as in the screenshot, chat program cannot be connected and data in charts are ok. Chat program keeps reconnecting. Without socks5 proxy enabled, everything works good. |
 2024-10-22_17-08-29.jpg / V - Attached On 2024-10-22 09:11:59 UTC - Size: 225.42 KB - 30 views 2024-10-22_17-06-30.jpg / V - Attached On 2024-10-22 09:12:07 UTC - Size: 79.88 KB - 25 views |
| [2024-10-22 09:16:10] |
| User457363 - Posts: 6 |
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I have to use socks5 proxy to speed up connection and also need chat program to delivery message, please fix this bug of chat program socks5 proxy support.
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| [2024-10-22 21:04:35] |
| Sierra_Chart Engineering - Posts: 17143 |
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When using the Socks proxy, all connections are being tunneled through the proxy. The issue would have to be with the proxy not allowing the chat port number which is: 2024-10-22 17:04:06.533 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 Check the logs on your proxy server and see if you see the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-22 21:05:19
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| [2024-10-24 03:55:05] |
| User457363 - Posts: 6 |
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Yes, we can see the connection initiated to chat2.sierracharts.com, but the connection was redirected to localhost:10065 and it failed. --Socks5 server log with sierrachart socks5 enabled start--- 2024/10/24 11:36:41 [Info] [3716416377] proxy/socks: TCP Connect request to tcp:chat2.sierracharts.com:10065 2024/10/24 11:36:41 [Info] [3716416377] app/dispatcher: sniffed domain: localhost 2024/10/24 11:36:41 [Info] [3716416377] app/dispatcher: taking detour [proxy] for [tcp:localhost:10065] 2024/10/24 11:36:41 from tcp:127.0.0.1:9457 accepted tcp:chat2.sierracharts.com:10065 [socks -> proxy] 2024/10/24 11:36:41 [Info] [3716416377] common/mux: dispatching request to tcp:localhost:10065 2024/10/24 11:36:43 [Info] [3716416377] common/mux: failed to fetch all input > io: read/write on closed pipe 2024/10/24 11:36:44 [Info] [3716416377] app/proxyman/inbound: connection ends > proxy/socks: connection ends > context canceled --Socks5 server log end--- When I use proxifier program to run sierracharts through socks5 proxy, it works well. --Socks server log with proxifier start-- 2024/10/24 11:42:40 [Info] [165613408] proxy/socks: TCP Connect request to tcp:69.39.70.248:10065 2024/10/24 11:42:40 [Info] [165613408] app/dispatcher: sniffed domain: chat2.sierracharts.com 2024/10/24 11:42:40 [Info] [165613408] app/dispatcher: taking detour [proxy] for [tcp:chat2.sierracharts.com:10065] 2024/10/24 11:42:40 from tcp:127.0.0.1:10475 accepted tcp:69.39.70.248:10065 [socks -> proxy] 2024/10/24 11:42:40 [Info] [165613408] common/mux: dispatching request to tcp:chat2.sierracharts.com:10065 --Socks server log with proxifier end-- Date Time Of Last Edit: 2024-10-24 03:55:31
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| [2024-10-24 17:03:01] |
| Sierra_Chart Engineering - Posts: 17143 |
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We do not know why there is an issue with one specific server address and port. But it is clear the request is going out over to the Socks proxy and what happens after that is not anything that Sierra Chart could control. It is always the same type of connection request for the chat as compared to others.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-24 17:03:21
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