Support Board
Date/Time: Fri, 22 Nov 2024 21:39:21 +0000
all of my charts stopped
View Count: 132
[2024-10-03 14:42:20] |
User596629 - Posts: 11 |
All my charts stopped working, I closed out of sierra chart and then got back in and still nothing, also hit reload and recalculate and still not working, I'm sim trading with realtime data, can you please help and thank you
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[2024-10-03 15:02:07] |
John - SC Support - Posts: 36238 |
Please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2024-10-03 15:59:47] |
User596629 - Posts: 11 |
All my charts stopped working, I closed out of sierra chart and then got back in and still nothing, also hit reload and recalculate and still not working, please help and thank you
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[2024-10-03 16:09:41] |
User596629 - Posts: 11 |
I sent my message log with the send analysis button in the message log
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[2024-10-03 17:03:07] |
John - SC Support - Posts: 36238 |
First of all, you are having connectivity issues as noted by the following in your log: DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. *
Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Second, we see some incorrect symbols for some of your charts - such as ESZ24.CME. This is the symbol for ES when connected to Rithmic, but your log shows you are connected to SC Data - All Services. Select "Edit >> Translate Symbols to Current Service" to resolve the symbol issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2024-10-03 17:55:22] |
User596629 - Posts: 11 |
Now my charts are working but when I try to enter a trade on the dom it takes the trade and then immedialty shows a loss or it wont let me enter the trade at all, please help and thank you
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[2024-10-03 18:16:08] |
User596629 - Posts: 11 |
disregard its working now
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