Support Board
Date/Time: Sat, 23 Nov 2024 05:43:19 +0000
Not receiving full market depth data for (Symbol VX)
View Count: 138
| [2024-09-09 19:10:58] |
| User920222 - Posts: 10 |
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When I open the market depth window, I receive total bid/ask quantity and orders but I don't receive total bid/ask price. Both bid and ask price totals remain at 50. It's been this way for a few days now. I've downloaded the current platform version. Please advice. (CFE symbol VX) |
| [2024-09-09 19:43:33] |
| John - SC Support - Posts: 36238 |
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If you are referring to the "50" that is inside of the parentheses after the word "Total" - i.e. "Total(50)" at the bottom of the Market Depth Window, then that has nothing to do with price. You can not have a Total Price, that value is the number of Market Depth values. So there is a total of 50 market depth data records for both the Bid and the Ask. This is correct for that symbol. There is no other data available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-09 20:25:26] |
| User920222 - Posts: 10 |
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Before last Friday the numbers inside of the parentheses were fluctuating for both bid and ask price. If you look at bid/ask price for any other contract, the numbers fluctuate according to supply and demand. Both of these numbers remaining at 50 all the time for this contract is not correct. Please look at any other contract, of your choice, the numbers do fluctuate.
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| [2024-09-10 18:54:13] |
| User920222 - Posts: 10 |
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I don't have market depth data for CFE symbol vx when I open the chart. Can someone look into this issue.
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| [2024-09-10 20:28:59] |
| John - SC Support - Posts: 36238 |
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With the chart active for the VX symbol, select "File >> Open Market Depth Window". Wait for 5 seconds to ensure the data fills in and then let us know if you are getting the Market Depth data showing in there. If you are, then you are getting the Market Depth data to your system. We can then troubleshoot from there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-10 23:54:11] |
| User920222 - Posts: 10 |
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"If you are referring to the "50" that is inside of the parentheses after the word "Total" - i.e. "Total(50)" at the bottom of the Market Depth Window, then that has nothing to do with price. You can not have a Total Price, that value is the number of Market Depth values. So there is a total of 50 market depth data records for both the Bid and the Ask. This is correct for that symbol. There is no other data available.| I have been using the data inside the parenthesis (for symbol CFE symbol vx) for trading algorithms for years without a problem until recently. The number on the bid side fluctuates between 180 and 250 depending on market conditions. The number on the ask side remains steady at 200 plus or minus 10. So, the numbers remaining at 50 the entire day is not correct. If you take any other contract, the numbers inside the parenthesis fluctuate. This has never happened before. Can someone please figure out what the problem is. Thank you. |
| [2024-09-11 03:18:10] |
| Sierra_Chart Engineering - Posts: 17145 |
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The reason for the problem has been determined and now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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