Support Board
Date/Time: Mon, 21 Apr 2025 14:47:43 +0000
unhandled exception in 2666 arm64 safe mode
View Count: 256
| [2024-08-12 04:44:01] |
| seandunaway - Posts: 348 |
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2024-08-11 21:40:31.270 | Trade activity files set size: 43
2024-08-11 21:40:31.298 | Reading Internal Order ID file. 2024-08-11 21:40:31.314 | Reading Trade Orders file. 2024-08-11 21:40:31.314 | Reading Trade Positions file. 2024-08-11 21:40:31.314 | Reading Trade Account Data files. 2024-08-11 21:40:31.316 | Software version: 2666 64-bit 2024-08-11 21:40:31.316 | Safe Mode enabled 2024-08-11 21:40:31.316 | Primary Thread ID: 11036 2024-08-11 21:40:31.316 | Usage end date: 2025-02-17 2024-08-11 21:40:31.316 | Enabled for: Sierra Chart Historical Data Service. 2024-08-11 21:40:31.316 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-11 21:40:31.316 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-11 21:40:31.316 | Enabled for exchange2: CME 2024-08-11 21:40:31.316 | Enabled for exchange2: NASDAQ Global Indexes 2024-08-11 21:40:31.316 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-11 21:40:31.316 | Current selected Data/Trading service: Trading Evaluator 2024-08-11 21:40:31.316 | Custom symbol settings values: enabled 2024-08-11 21:40:31.316 | Chart Update Interval: 100 2024-08-11 21:40:31.316 | Intraday Data Storage Time Unit: 0 2024-08-11 21:40:31.316 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-08-11 21:40:31.316 | 2024-08-12 04:40:31 Local computer time in UTC 2024-08-11 21:40:31.316 | 2024-08-11 21:40:31 Local computer time in SC Time Zone 2024-08-11 21:40:31.316 | 2024-08-12 04:40:30 Server time in UTC 2024-08-11 21:40:31.316 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-08-11 21:40:31.316 | Program path: C:\SierraChart\ 2024-08-11 21:40:31.316 | Data Files path: C:\SierraChart\Data\ 2024-08-11 21:40:31.317 | OS Version Number: 10.0 2024-08-11 21:40:31.317 | Locale Setting: C 2024-08-11 21:40:31.317 | Allowed protected custom studies: 2024-08-11 21:40:31.317 | Crash reporter started: false Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 *
i think i'm getting one exception for each visible chart on every new incoming trade. i have opengl enabled Date Time Of Last Edit: 2024-08-12 04:59:27
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 chart exception.png / V - Attached On 2024-08-12 04:46:35 UTC - Size: 262.61 KB - 68 views |
| [2024-08-12 04:54:50] |
| seandunaway - Posts: 348 |
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arm2665 throws the same exception arm2662 does not |
| [2024-08-12 21:57:13] |
| Sierra_Chart Engineering - Posts: 19285 |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-14 15:22:53] |
| Sierra_Chart Engineering - Posts: 19285 |
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OpenGL is not supported on ARM builds. Disable that and restart Sierra Chart. Let us know if the problem goes away. And if not we will want to know if the problem continues on the next release coming out tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-15 19:53:59] |
| seandunaway - Posts: 348 |
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it's fixed in 2668 but darn that's a bummer that opengl is disabled as i think it gives me improved battery life which is important to me and the main benefit of arm devices :(
Date Time Of Last Edit: 2024-08-16 08:05:52
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| [2024-08-15 23:16:02] |
| Sierra_Chart Engineering - Posts: 19285 |
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OpenGL was never supported it for ARM. Even though the option was there. It could not have ever done anything. There was never support for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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