Support Board
Date/Time: Sat, 23 Nov 2024 22:56:53 +0000
Error downloading historical intraday data, permission denied
View Count: 189
| [2024-07-24 19:31:36] |
| User368536 - Posts: 2 |
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Hello! I recently pass an evaluation with earn2trade and I received my new login details with their prop firm. After I sign Rithmic agreements I log onto Sierra Chart, I have inserted my credentials @ Data/Trade Service Setting and everything worked fine; my account is connected and i can see my account balance. When I try to open a intraday chart or my template I get this error: Download failed. Error downloading historical intraday data for ESU4.CME. Historical data logon error: permission denied. I tried to open other symbold but I get the same error. I even installed another platfor but the problem persist. At Data/Trade windown I have selected Rithmic Direct - DCT, and server: Rithmic Paper Trading - Chicago Area Non-Aggregated. I have package 11 and CME with Market Depth for non-professional Trading accounts. What can I do to fix this error and receive data? Thank you very much! |
Attachment Deleted.  Screenshot_57.png / V - Attached On 2024-07-24 19:29:18 UTC - Size: 5.09 KB - 48 views |
| [2024-07-24 20:10:03] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-24 20:52:08] |
| User368536 - Posts: 2 |
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I solved the problem by writing my user and pass one by one, than pressing Apply all,for each category @Data/Trade Service Settings. Thank you very much for helping me!
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