Support Board
Date/Time: Sun, 24 Nov 2024 01:40:30 +0000
Reconnect WAIT
View Count: 204
| [2024-07-15 18:41:11] |
| User949204 - Posts: 5 |
|
Hi, sierra chart is failing to reconnect. everything was fine and now it's suddenly broken... 2024-07-15 19:37:43.408 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-15 19:37:43.408 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-15 19:37:43.408 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-15 19:37:43.427 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:37:43.427 | HTTPS connection ID:18 to downloads.rithmic.com:443 for request ID:18 (1) | CloseSocket call. 2024-07-15 19:37:43.544 | Error getting address info for rsc.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:37:43.544 | DTC Client socket (2) | CloseSocket call. 2024-07-15 19:37:43.544 | Rithmic Direct - DTC | Failed connections: 53 2024-07-15 19:37:43.544 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-15 19:37:43.544 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 19:37:43.548 | DTC Client socket (0) | CloseSocket call. 2024-07-15 19:37:43.549 | Rithmic Direct - DTC | Disconnected. 2024-07-15 19:37:43.549 | Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 19:38:03.550 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:38:03.550 | HTTPS connection ID:19 to downloads.rithmic.com:443 for request ID:19 (1) | CloseSocket call. 2024-07-15 19:38:23.835 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:38:23.835 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (1) | CloseSocket call. 2024-07-15 19:38:51.268 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:38:51.268 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | CloseSocket call. 2024-07-15 19:39:03.619 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:39:03.619 | HTTPS connection ID:22 to downloads.rithmic.com:443 for request ID:22 (1) | CloseSocket call. 2024-07-15 19:39:23.725 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 19:39:23.725 | HTTPS connection ID:23 to downloads.rithmic.com:443 for request ID:23 (1) | CloseSocket call. |
| [2024-07-15 18:53:39] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Please contact your broker or Rithmic for help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 17:10:11] |
| Sierra_Chart Engineering - Posts: 17154 |
|
For the solution, refer to post #4 here: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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