Support Board
Date/Time: Sun, 24 Nov 2024 03:29:54 +0000
Connection status Issue with my account on the Web Trade Account Data and Order Entry
View Count: 135
| [2024-07-07 23:15:22] |
| User133389 - Posts: 6 |
|
Using the web trade account data and order entry page After connecting via Teton on the service selector then into the server selector and choosing Dorman. When I click the orange connect button the line: Connected (trading) is True and works. The line: Connected (Data) is False with the following message: Last Login Failed - Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. This is a live trading and live data account. The delayed datafeed should not apply? and a software update for a webpage? |
| [2024-07-07 23:40:47] |
| Sierra_Chart Engineering - Posts: 17154 |
|
This is now resolved. You should now be receiving delayed data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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