Support Board
Date/Time: Sun, 24 Nov 2024 04:08:21 +0000
Cant activate sierra chart free trial
View Count: 266
| [2024-07-05 04:04:25] |
| BigBagel - Posts: 58 |
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Hello, i cant activate my free trial, getting {"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. and i never received the text |
| [2024-07-05 15:21:05] |
| John - SC Support - Posts: 36238 |
|
We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 18:46:21] |
| BigBagel - Posts: 58 |
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Ok thank you im activated, but now when i go to open charts im just stuck at a black screen with no candles or anything. I go to change the background color to see if thats the issue and it doesnt change. I also go to change from bars to candles and also nothing. Im trying to open Nasdaq Futures CME. I see it has (realtime) beside it, maybe thats the reason?
Date Time Of Last Edit: 2024-07-05 18:48:11
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| [2024-07-05 19:18:33] |
| John - SC Support - Posts: 36238 |
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Make sure that your "Global Settings >> Data/Trade Service Settings >> Current Selected Service" is set to "SC Data - All Services". While on a trial, you are not able to connect to any other Data or Trading services. Therefore the above needs to be set this way in order to get the Delayed Streaming Data from us. Also, open your Chartbooks and select "Edit >> Translate Symbols to Current Service". We want to make sure that if you did happen to change services that you have the correct symbols for your charts after changing back to "SC Data - All Services". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 19:29:10] |
| BigBagel - Posts: 58 |
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Ok i did the steps above and it says "data load complete", but still not seeing any candles or information, i noticed that when i go to change the background color, it doesnt change unless I minimize the window then make it fullscreen again, i dont know if that would help you to troubleshoot the problem.
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| [2024-07-05 20:00:52] |
| John - SC Support - Posts: 36238 |
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Do not worry about the Background color. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 20:13:22] |
| BigBagel - Posts: 58 |
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2024-07-05 20:11:12.100 | Software version: 2652 64-bit 2024-07-05 20:11:12.100 | Primary Thread ID: 16236 2024-07-05 20:11:12.100 | Usage end date: 2024-07-25 2024-07-05 20:11:12.100 | Enabled for: Advanced Features 2. 2024-07-05 20:11:12.100 | Enabled for: Sierra Chart Historical Data Service. 2024-07-05 20:11:12.100 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-05 20:11:12.100 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-05 20:11:12.100 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-05 20:11:12.100 | Current selected Data/Trading service: SC Data - All Services 2024-07-05 20:11:12.100 | Custom symbol settings values: enabled 2024-07-05 20:11:12.100 | Chart Update Interval: 400 2024-07-05 20:11:12.100 | Intraday Data Storage Time Unit: 1 2024-07-05 20:11:12.100 | Time Zone: +00:00:00 (UTC+00) 2024-07-05 20:11:12.100 | 2024-07-05 20:11:12 Local computer time in UTC 2024-07-05 20:11:12.100 | 2024-07-05 20:11:12 Local computer time in SC Time Zone 2024-07-05 20:11:12.100 | 2024-07-05 20:10:10 Server time in UTC 2024-07-05 20:11:12.100 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-07-05 20:11:12.100 | Program path: C:\SierraChart\ 2024-07-05 20:11:12.100 | Data Files path: C:\SierraChart\Data\ 2024-07-05 20:11:12.100 | OS Version Number: 10.0 2024-07-05 20:11:12.100 | Locale Setting: C 2024-07-05 20:11:12.101 | DLLs: UserContributedStudies_64.dll 2024-07-05 20:11:12.101 | Allowed protected custom studies: 2024-07-05 20:11:12.101 | Crash reporter started: true 2024-07-05 20:11:12.101 | 2024-07-05 20:11:45.579 | BIOU24-CME 1 Min #1 | Reloading chart. 2024-07-05 20:11:45.583 | BIOU24-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BIOU24-CME.scid 2024-07-05 20:11:45.588 | BIOU24-CME 1 Min #1 | Chart data loading complete. 2024-07-05 20:11:45.981 | Using symbol data fast lookup vector 2024-07-05 20:11:45.981 | SC Data - All Services | Starting real-time market data updates for: BIOU24-CME. ID: 1 2024-07-05 20:11:45.981 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BIOU24-CME 2024-07-05 20:11:45.981 | SC Data - All Services | Requesting security definition data for: BIOU24-CME. ID: 1 2024-07-05 20:11:45.981 | Starting DelayedDownloadMonitoringTimer 2024-07-05 20:11:45.981 | Starting HDTimeoutTimer 2024-07-05 20:11:45.981 | Added historical Intraday data request for BIOU24-CME to the queue. 2024-07-05 20:11:45.981 | Intraday data recording state for symbol BIOU24-CME is set to download 'Pending'. 2024-07-05 20:11:45.982 | Triggering next historical data download in queue. 2024-07-05 20:11:45.983 | Delaying start of download for BIOU24-CME. 2024-07-05 20:11:50.977 | HD Request # 1 | Downloading Intraday chart data for BIOU24-CME to the file BIOU24-CME.scid. Service: scdataallservices 2024-07-05 20:11:50.977 | HD Request # 1 | Download start date-time: 2024-01-01 20:11:50.000000. File last date-time: 00:00:00.000000 2024-07-05 20:11:51.396 | HD Request # 1 | Requesting historical Intraday Minute data for NBU24 starting at 2024-01-01 14:11:50 (Exchange time). 2024-07-05 20:11:51.505 | HD Request # 1 | Bytes received: 0 2024-07-05 20:11:51.505 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for BIOU24-CME 2024-07-05 20:11:51.505 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2024-07-05 20:11:51.505 | HD Request # 1 | Completion time: 1s. 2024-07-05 20:11:51.505 | HD Request # 1 | Intraday data download complete for BIOU24-CME. Unique request ID: 1 2024-07-05 20:11:51.505 | Removing historical data download ID 1. 2024-07-05 20:11:51.505 | Real-time Intraday chart data file updates started for BIOU24-CME 2024-07-05 20:11:51.505 | Opened cached Intraday file: C:\SierraChart\Data\BIOU24-CME.scid. Thread ID: 16236 2024-07-05 20:11:51.505 | Intraday chart data file opened for BIOU24-CME 2024-07-05 20:11:51.505 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-07-05 20:11:51.505 | 2024-07-05 20:11:51.505 | No download requests in the queue to start downloads for. 2024-07-05 20:12:03.318 | File >> Disconnect selected. 2024-07-05 20:12:03.318 | SC Data - All Services | Disconnected. 2024-07-05 20:12:12.261 | 2024-07-05 20:12:12.262 | SC Data - All Services | Connected to server complete. 2024-07-05 20:12:12.262 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-07-05 20:12:12.262 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-07-05 20:12:12.386 | Using symbol data fast lookup vector 2024-07-05 20:12:12.386 | SC Data - All Services | Starting real-time market data updates for: BIOU24-CME. ID: 1 2024-07-05 20:12:12.386 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BIOU24-CME 2024-07-05 20:12:12.386 | SC Data - All Services | Requesting security definition data for: BIOU24-CME. ID: 1 2024-07-05 20:12:12.386 | Added historical Intraday data request for BIOU24-CME to the queue. 2024-07-05 20:12:12.386 | Intraday data recording state for symbol BIOU24-CME is set to download 'Pending'. 2024-07-05 20:12:12.386 | Triggering next historical data download in queue. 2024-07-05 20:12:12.386 | Delaying start of download for BIOU24-CME. 2024-07-05 20:12:17.979 | HD Request # 2 | Downloading Intraday chart data for BIOU24-CME to the file BIOU24-CME.scid. Service: scdataallservices 2024-07-05 20:12:17.979 | HD Request # 2 | Download start date-time: 2024-01-01 20:12:17.000000. File last date-time: 00:00:00.000000 2024-07-05 20:12:18.404 | HD Request # 2 | Requesting historical Intraday Minute data for NBU24 starting at 2024-01-01 14:12:17 (Exchange time). 2024-07-05 20:12:18.488 | HD Request # 2 | Bytes received: 0 2024-07-05 20:12:18.488 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for BIOU24-CME 2024-07-05 20:12:18.489 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2024-07-05 20:12:18.489 | HD Request # 2 | Completion time: 1s. 2024-07-05 20:12:18.489 | HD Request # 2 | Intraday data download complete for BIOU24-CME. Unique request ID: 2 2024-07-05 20:12:18.489 | Removing historical data download ID 2. 2024-07-05 20:12:18.489 | Real-time Intraday chart data file updates started for BIOU24-CME 2024-07-05 20:12:18.489 | Opened cached Intraday file: C:\SierraChart\Data\BIOU24-CME.scid. Thread ID: 16236 2024-07-05 20:12:18.489 | Intraday chart data file opened for BIOU24-CME 2024-07-05 20:12:18.489 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-07-05 20:12:18.489 | 2024-07-05 20:12:18.489 | No download requests in the queue to start downloads for. |
| [2024-07-05 22:55:16] |
| John - SC Support - Posts: 36238 |
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You are trying to open a chart for BIOU24-CME. That symbol has no volume traded. Refer to the following: https://www.cmegroup.com/markets/equities/nasdaq/e-mini-nasdaq-biotechnology.volume.html Please try a different symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 23:30:43] |
| BigBagel - Posts: 58 |
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thank you, ive found the correct market, and i can see data
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| [2024-07-06 22:07:18] |
| User609943 - Posts: 3 |
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hi I am also having this issue, I cannot recieve sms to activate account.
Date Time Of Last Edit: 2024-07-06 22:07:46
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| [2024-07-08 14:16:21] |
| John - SC Support - Posts: 36238 |
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User609943: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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