Support Board
Date/Time: Sun, 24 Nov 2024 05:25:57 +0000
NO LIVE US STOCK DATA
View Count: 189
| [2024-07-02 14:04:15] |
| User452635 - Posts: 45 |
|
Dear Sir There is no Live US Stock Data. Data is delayed by 20 minutes. Can you please look into this ASAP. Thanks robin |
| [2024-07-02 16:08:25] |
| John - SC Support - Posts: 36238 |
|
The "NASDAQ TotalView" exchange that you had active in June did not renew on July 1, 2024, as you did not have enough funds in your account to automatically renew the exchange. You need to make sure you have enough funds in your account and then you can re-activate the exchange at the bottom of the following page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-02 20:24:15] |
| User452635 - Posts: 45 |
|
Dear Sir Thanks for your quick response I made the Payment on June 30th at 8.15 pm CST. The details are posted below for your kind consideration and action. Sierra Chart: Payment Notification. Sierra Chart Payments <payments@sierrachart.com> Jun 30, 2024, 8:15 PM (2 days ago) to me This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2024-07-01 00:15:57 UTC Account Name: robbie15 Name: ROBIN Amount Paid: 52.00 usd Payment Processor: Stripe Transaction/Order ID: pi_3PXXtNE97aBg7GL21fvaP9Z8 Statement Descriptor: Sierra Chart |
| [2024-07-02 21:59:38] |
| John - SC Support - Posts: 36238 |
|
Your payment was 10 minutes late. Keep in mind that the renewals are processed after midnight in UTC time. Depending on where you live in the world, this could be some time in the previous day, which is what happened in your case. If you look at the payment details the "Date-Time" shows "2024-07-01 00:15:57 UTC". The renewal processing for your account occurred at "2024-07-01 00:04:08 UTC". You need to re-activate the exchange at the bottom of the page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-03 13:36:34] |
| User452635 - Posts: 45 |
|
Dear Mr.John Thank you Mr. John for your help. Live Stock Data feed is working now. thanks once again. robin. |
To post a message in this thread, you need to log in with your Sierra Chart account: