Support Board
Date/Time: Sun, 24 Nov 2024 06:07:48 +0000
Post From: NO LIVE US STOCK DATA
| [2024-07-02 21:59:38] |
| John - SC Support - Posts: 36238 |
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Your payment was 10 minutes late. Keep in mind that the renewals are processed after midnight in UTC time. Depending on where you live in the world, this could be some time in the previous day, which is what happened in your case. If you look at the payment details the "Date-Time" shows "2024-07-01 00:15:57 UTC". The renewal processing for your account occurred at "2024-07-01 00:04:08 UTC". You need to re-activate the exchange at the bottom of the page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |