Support Board
Date/Time: Sun, 24 Nov 2024 04:48:55 +0000
ERROR - Sierra Chart closing with CloseSocket call and Graceful close
View Count: 188
| [2024-06-28 16:02:08] |
| kkfreedom - Posts: 3 |
|
Please see attached error log. Specifically at timestamp: 2024-06-28 08:46:12.586 I'm seeing "CloseSocket call." How can I fix this? 2024-06-28 08:45:40.143 | Trade activity files set size: 525 2024-06-28 08:45:40.151 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-06-28 08:45:40.151 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-06-28 08:45:40.151 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. 2024-06-28 08:45:40.301 | Created the DTC Protocol server. 2024-06-28 08:45:40.304 | DTC Protocol Server listening on port 11099. 2024-06-28 08:45:40.304 | Reading Internal Order ID file. 2024-06-28 08:45:40.318 | Reading Trade Orders file. 2024-06-28 08:45:40.319 | Reading Trade Positions file. 2024-06-28 08:45:40.319 | Reading Trade Account Data files. 2024-06-28 08:45:40.325 | UDPListener (2396). Port 22905 | Listening on UDP port 22905. 2024-06-28 08:45:40.325 | NTP | Create NTP Client... 2024-06-28 08:45:40.325 | NTP | Start NTP Client Receive Thread. 2024-06-28 08:45:40.326 | NTP | Client | No privilege to gradual adjust system time. Set time will be used instead to step system time. 2024-06-28 08:45:40.326 | NTP | Client | Create NTP Client Service. 2024-06-28 08:45:40.326 | NTP | Client | Start NTP Client Service. 2024-06-28 08:45:40.326 | NTP | Client | System Clock Adjustment is ENABLED! Disable it and switch to own Clock Adjustment. 2024-06-28 08:45:40.327 | NTP | Client | Unable to get permission to adjust the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. 2024-06-28 08:45:40.327 | NTP | Client | Cannot adjust System Clock. Cancel NTP Client Service starting. 2024-06-28 08:45:40.327 | NTP | Disable NTP Client Service. 2024-06-28 08:45:40.327 | NTP | Stop NTP Client... 2024-06-28 08:45:40.327 | NTP | NTP Client Stopped. 2024-06-28 08:45:40.327 | NTP | Client | Unable to get permission to restore the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. 2024-06-28 08:45:40.327 | NTP | NTP Client Destroyed. 2024-06-28 08:45:40.327 | Software version: 2646 64-bit 2024-06-28 08:45:40.327 | OpenGL enabled (Intel/Intel(R) Iris(R) Xe Graphics) 2024-06-28 08:45:40.327 | Primary Thread ID: 4660 2024-06-28 08:45:40.327 | Usage end date: 2024-07-17 2024-06-28 08:45:40.327 | Enabled for: Advanced Features 2. 2024-06-28 08:45:40.327 | Enabled for: Sierra Chart Historical Data Service. 2024-06-28 08:45:40.327 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-28 08:45:40.327 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-28 08:45:40.327 | Enabled for exchange2: CME 2024-06-28 08:45:40.327 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-28 08:45:40.327 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-06-28 08:45:40.327 | Custom symbol settings values: enabled 2024-06-28 08:45:40.327 | Chart Update Interval: 10 2024-06-28 08:45:40.327 | Intraday Data Storage Time Unit: 0 2024-06-28 08:45:40.327 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-28 08:45:40.327 | 2024-06-28 15:45:40 Local computer time in UTC 2024-06-28 08:45:40.327 | 2024-06-28 08:45:40 Local computer time in SC Time Zone 2024-06-28 08:45:40.327 | 2024-06-28 15:45:37 Server time in UTC 2024-06-28 08:45:40.327 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-06-28 08:45:40.327 | Program path: C:\SierraChart\ 2024-06-28 08:45:40.327 | Data Files path: C:\SierraChart\Data\ 2024-06-28 08:45:40.327 | OS Version Number: 10.0 2024-06-28 08:45:40.327 | Locale Setting: C 2024-06-28 08:45:40.327 | DLLs: FVG_and_News_64 (1).dll, TPH_64.dll, TPH_arm64.dll, TraderOracle_64.dll, UserContributedStudies_64.dll 2024-06-28 08:45:40.327 | Allowed protected custom studies: TPH Custom Studies 2024-06-28 08:45:40.327 | Crash reporter started: true 2024-06-28 08:45:40.327 | 2024-06-28 08:45:40.343 | Created the DTC Protocol historical data server. 2024-06-28 08:45:40.346 | HD Server Manager | Listening on port 11098. 2024-06-28 08:45:40.346 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-06-28 08:45:40.406 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-06-28 08:45:40.511 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-06-28 08:45:40.511 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-06-28 08:45:40.653 | Received 5 login tokens. 2024-06-28 08:45:41.087 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | Number times message added: 1 2024-06-28 08:45:41.142 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-06-28 08:45:41.143 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-28 08:45:41.143 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-06-28 08:45:41.433 | Symbol settings MD5 received. Request ID: 1. 2024-06-28 08:45:41.433 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-06-28 08:45:42.845 | Requested user files to download. 2024-06-28 08:45:43.276 | File to download: !tph_basic.Cht. Action: 0 2024-06-28 08:45:43.276 | File to download: TPH_64.dll. Action: 1 2024-06-28 08:45:43.280 | File to download: TPH_arm64.dll. Action: 1 2024-06-28 08:45:43.282 | User files to download complete 2024-06-28 08:45:44.842 | 2024-06-28 08:45:44.842 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-06-28 08:45:44.845 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-06-28 08:45:44.846 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-28 08:45:44.846 | DTC Client socket (1) | New receive buffer size: 0 2024-06-28 08:45:44.846 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-28 08:45:44.919 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-28 08:45:44.919 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-28 08:45:44.919 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-28 08:45:44.919 | Rithmic Direct - DTC | Sending logon request message. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Received logon response. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Server Name: . 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Successfully connected. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Trading is supported. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | OCO Orders supported. 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-06-28 08:45:45.227 | Rithmic Direct - DTC | Connected to server complete. 2024-06-28 08:45:45.231 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-06-28 08:45:45.232 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-06-28 08:45:48.064 | Files to Open on Startup | Opening file: !KK_NQ_NEW.Cht 2024-06-28 08:45:48.074 | Loading DLL: C:\SierraChart\Data\TraderOracle.dll (TraderOracle_64.dll). Handle: 66000000 2024-06-28 08:45:48.081 | Loading DLL: C:\SierraChart\Data\TPH.dll (TPH_64.dll). Handle: 7ff86ec10000 2024-06-28 08:45:48.083 | Loading DLL: C:\SierraChart\Data\FVG_and_News_64 (1).dll (FVG_and_News_64 (1).dll). Handle: 7ff87f010000 2024-06-28 08:45:48.245 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-06-28 08:45:48.247 | Starting DelayedDownloadMonitoringTimer 2024-06-28 08:45:48.247 | Starting HDTimeoutTimer 2024-06-28 08:45:48.247 | Added historical Intraday data request for NQU4.CME to the queue. 2024-06-28 08:45:48.248 | Triggering next historical data download in queue. 2024-06-28 08:45:48.269 | NQU4.CME [CBV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.065 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-06-28 08:45:50.085 | NQU4.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.100 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-06-28 08:45:50.120 | NQU4.CME [CBV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.133 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:45:50.152 | NQU4.CME [CBV] 5.50 Range #2 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.163 | NQU4.CME [CBV] 1 Day #11 | Reloading chart. 2024-06-28 08:45:50.183 | NQU4.CME [CBV] 1 Day #11 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.339 | NQU4.CME [CBV] 2000 Volume #4 | Reloading chart. 2024-06-28 08:45:50.359 | NQU4.CME [CBV] 2000 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.516 | NQU4.CME [CBV] Delta 300v #8 | Reloading chart. 2024-06-28 08:45:50.536 | NQU4.CME [CBV] Delta 300v #8 | Waiting for historical downloads to complete with the IDs: 1, 2024-06-28 08:45:50.545 | NQU4.CME #7 | Reloading chart. 2024-06-28 08:45:50.564 | Using symbol data fast lookup vector 2024-06-28 08:45:50.564 | HD Request # 1 | Downloading Intraday chart data for NQU4.CME to the file NQU4.CME.scid. Service: rithmic.trading 2024-06-28 08:45:50.565 | HD Request # 1 | Download start date-time: 2024-06-28 08:42:09.000000. File last date-time: 2024-06-28 08:42:09.000001 2024-06-28 08:45:50.565 | HD Request # 1 | Using server: rsc.rithmic.com port 50530. Use encryption. 2024-06-28 08:45:50.565 | Socket (2) | Creating socket. Using TLS 1.2. 2024-06-28 08:45:50.565 | Socket (2) | New receive buffer size: 0 2024-06-28 08:45:50.565 | Socket (2) | Connecting to IP: 216.57.156.163. 2024-06-28 08:45:50.640 | HD Request # 1 | Sending historical data logon request message. 2024-06-28 08:45:50.796 | NQU4.CME #7 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:45:50.876 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-06-28 08:42:09. Record interval: 0. Symbol: NQU4.CME 2024-06-28 08:45:50.952 | HD Request # 1 | Receiving Intraday data for NQU4.CME starting at 2024-06-28 08:42:09.015000 2024-06-28 08:45:51.329 | Socket (2) | CloseSocket call. 2024-06-28 08:45:51.329 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-06-28 08:45:51.405 | Socket (2) | Socket gracefully closed by remote side. 2024-06-28 08:45:51.406 | Socket (2) | Closed. 2024-06-28 08:45:55.986 | NQU4.CME #7 | Chart data loading complete. 2024-06-28 08:45:56.091 | Historical data download thread signaled to stop. 2024-06-28 08:45:56.092 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-06-28 08:42:09.015000. 2024-06-28 08:45:56.092 | HD Request # 1 | Received 4241 Intraday data records from 2024-06-28 08:42:09.015000 to 2024-06-28 08:45:50.285000 (3.7 minutes. Delay: 5.8 seconds) and wrote 4239 records for NQU4.CME 2024-06-28 08:45:56.094 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-06-28 15:45:50.285000 2024-06-28 08:45:56.094 | HD Request # 1 | Completion time: 6s. 2024-06-28 08:45:56.094 | HD Request # 1 | Intraday data download complete for NQU4.CME. Unique request ID: 1 2024-06-28 08:45:56.094 | Removing historical data download ID 1. 2024-06-28 08:45:56.094 | Real-time Intraday chart data file updates started for NQU4.CME 2024-06-28 08:45:56.094 | Intraday chart data file opened for NQU4.CME 2024-06-28 08:45:56.094 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-06-28 08:45:56.094 | 2024-06-28 08:45:56.094 | No download requests in the queue to start downloads for. 2024-06-28 08:45:56.318 | Rithmic Direct - DTC | Starting real-time market data updates for: NQU4.CME. ID: 1 Service code: rithmic.trading 2024-06-28 08:45:56.320 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2024-06-28 08:45:56.321 | Rithmic Direct - DTC | Requesting security definition data for: NQU4.CME. ID: 1 2024-06-28 08:45:56.321 | Requesting market depth updates for: NQU4.CME if supported. NumLevels=1400 2024-06-28 08:45:56.321 | Separate subscription for market depth updates not supported. NQU4.CME 2024-06-28 08:45:56.324 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-06-28 08:45:56.324 | DTC Client socket (3) | New receive buffer size: 0 2024-06-28 08:45:56.324 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-06-28 08:45:56.400 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-06-28 08:45:56.400 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-06-28 08:45:56.400 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-06-28 08:45:56.400 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-06-28 08:45:56.409 | NQU4.CME [CBV] 1 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:45:56.410 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-06-28 08:45:56.420 | NQU4.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:45:56.421 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-06-28 08:45:56.430 | NQU4.CME [CBV] Delta 300v #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:45:56.431 | NQU4.CME [CBV] Delta 300v #8 | Reloading chart. 2024-06-28 08:45:56.443 | NQU4.CME [CBV] 5.50 Range #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:45:56.444 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:45:56.455 | NQU4.CME [CBV] 2000 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:45:56.456 | NQU4.CME [CBV] 2000 Volume #4 | Reloading chart. 2024-06-28 08:45:56.474 | NQU4.CME [CBV] Delta 300v #8 | Reloading chart. 2024-06-28 08:45:56.512 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-06-28 08:45:56.556 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:45:56.595 | NQU4.CME [CBV] 2000 Volume #4 | Reloading chart. 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Received logon response. 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Server Name: . 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-06-28 08:45:56.642 | Added historical Intraday data request for NQU4.CME to the queue. 2024-06-28 08:45:56.642 | Intraday data recording state for symbol NQU4.CME is set to download 'Pending'. 2024-06-28 08:45:56.642 | Triggering next historical data download in queue. 2024-06-28 08:45:56.642 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: NQU4.CME. Market Depth data restarted. 2024-06-28 08:45:56.642 | Delaying start of download for NQU4.CME. 2024-06-28 08:45:56.680 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-06-28 08:45:56.703 | NQU4.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 2, 2024-06-28 08:45:56.744 | Rithmic Direct - DTC (Data) | Clearing market depth for NQU4.CME 2024-06-28 08:45:57.245 | Real-time market depth file updates started for NQU4.CME 2024-06-28 08:45:57.245 | Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQU4.CME.2024-06-28.depth | Number times message added: 1 2024-06-28 08:45:57.248 | Rithmic Direct - DTC (Data) | Received security definition for symbol NQU4.CME 2024-06-28 08:45:58.274 | NQU4.CME [CBV] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:45:59.378 | Loading market depth data. 2024-06-28 08:46:00.107 | Loaded depth data records for NQU4.CME 2024-06-25 from 2024-06-25 08:45:50.310000 to 2024-06-25 16:00:00.950000. 2024-06-28 08:46:00.667 | Loaded depth data records for NQU4.CME 2024-06-26 from 2024-06-25 17:00:00.002000 to 2024-06-26 16:00:00.999000. 2024-06-28 08:46:01.384 | Loaded depth data records for NQU4.CME 2024-06-27 from 2024-06-27 06:16:27.618000 to 2024-06-27 15:55:39.194468. 2024-06-28 08:46:01.626 | Loaded depth data records for NQU4.CME 2024-06-28 from 2024-06-27 21:51:12.595000 to 2024-06-28 08:42:09.672739. 2024-06-28 08:46:06.343 | NQU4.CME [CBV] 1 Min #6 | Chart data loading complete. 2024-06-28 08:46:07.069 | NQU4.CME [CBV] Delta 300v #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:10.435 | NQU4.CME [CBV] Delta 300v #8 | Chart data loading complete. 2024-06-28 08:46:10.437 | NQU4.CME [CBV] 2000 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:10.495 | Chart #4 has tagged chart #6 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:10.495 | Chart #4 has tagged chart #8 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:10.499 | NQU4.CME [CBV] 2000 Volume #4 | Chart data loading complete. 2024-06-28 08:46:10.500 | NQU4.CME [CBV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:12.250 | NQU4.CME [CBV] 5 Min #1 | Chart data loading complete. 2024-06-28 08:46:12.251 | NQU4.CME [CBV] 5.50 Range #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:12.292 | NQU4.CME [CBV] 5.50 Range #2 | Chart data loading complete. 2024-06-28 08:46:12.389 | Chart #4 has tagged chart #2 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:12.389 | Chart #4 has tagged chart #8 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:12.586 | File >> Disconnect selected. 2024-06-28 08:46:12.586 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-06-28 08:46:12.586 | DTC Client socket (3) | CloseSocket call. 2024-06-28 08:46:12.586 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-06-28 08:46:12.586 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-06-28 08:46:12.616 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-28 08:46:12.617 | DTC Client socket (1) | CloseSocket call. 2024-06-28 08:46:12.617 | DTC Client socket (1) | Max send buffers used during socket life: 4 2024-06-28 08:46:12.617 | DTC Client socket (1) | Max send buffer size during socket life: 1408 2024-06-28 08:46:12.617 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-28 08:46:12.619 | Rithmic Direct - DTC | Disconnected. 2024-06-28 08:46:12.629 | NQU4.CME [CBV] Delta 300v #8 | Performing a full recalculation because it has been tagged. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:12.656 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-06-28 08:46:12.657 | DTC Client socket (3) | Closed. 2024-06-28 08:46:12.680 | NQU4.CME [CBV] 1 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:12.694 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-28 08:46:12.694 | DTC Client socket (1) | Closed. 2024-06-28 08:46:13.217 | Chart #6 has tagged chart #1 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:13.217 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:13.251 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:46:13.277 | NQU4.CME [CBV] 5.50 Range #2 | Waiting for historical downloads to complete with the IDs: 2, 2024-06-28 08:46:13.420 | NQU4.CME [CBV] 60 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:46:13.421 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-06-28 08:46:13.436 | NQU4.CME [CBV] 1 Day #11 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:46:13.437 | NQU4.CME [CBV] 1 Day #11 | Reloading chart. 2024-06-28 08:46:13.449 | HD Request # 2 | Downloading Intraday chart data for NQU4.CME to the file NQU4.CME.scid. Service: rithmic.trading 2024-06-28 08:46:13.449 | HD Request # 2 | Download start date-time: 2024-06-28 08:45:50.000000. File last date-time: 2024-06-28 08:45:50.285000 2024-06-28 08:46:13.449 | HD Request # 2 | Using server: rsc.rithmic.com port 50530. Use encryption. 2024-06-28 08:46:13.449 | Socket (1) | Creating socket. Using TLS 1.2. 2024-06-28 08:46:13.449 | Socket (1) | New receive buffer size: 0 2024-06-28 08:46:13.449 | Socket (1) | Connecting to IP: 216.57.156.163. 2024-06-28 08:46:13.492 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2024-06-28 08:46:13.492 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2024-06-28 08:46:13.492 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. 2024-06-28 08:46:13.592 | HD Request # 2 | Sending historical data logon request message. 2024-06-28 08:46:13.860 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-06-28 08:45:50. Record interval: 0. Symbol: NQU4.CME 2024-06-28 08:46:13.939 | HD Request # 2 | Receiving Intraday data for NQU4.CME starting at 2024-06-28 08:45:50.169000 2024-06-28 08:46:14.018 | Socket (1) | CloseSocket call. 2024-06-28 08:46:14.018 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-06-28 08:46:14.018 | Historical data download thread signaled to stop. 2024-06-28 08:46:14.018 | HD Request # 2 | Timestamp of first Intraday data file record written: 2024-06-28 08:45:50.652000. 2024-06-28 08:46:14.019 | HD Request # 2 | Received 287 Intraday data records from 2024-06-28 08:45:50.169000 to 2024-06-28 08:46:13.421002 (23.3 seconds. Delay: 0.6 seconds) and wrote 267 records for NQU4.CME 2024-06-28 08:46:14.021 | HD Request # 2 | Completion time: 1s. 2024-06-28 08:46:14.021 | HD Request # 2 | Intraday data download complete for NQU4.CME. Unique request ID: 2 2024-06-28 08:46:14.021 | Removing historical data download ID 2. 2024-06-28 08:46:14.021 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-06-28 08:46:14.021 | 2024-06-28 08:46:14.021 | No download requests in the queue to start downloads for. 2024-06-28 08:46:14.021 | Historical data for NQU4.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-06-28 08:46:14.089 | Chart #4 has tagged chart #1 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:14.089 | Chart #4 has tagged chart #2 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:14.089 | Chart #4 has tagged chart #6 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:14.089 | Chart #4 has tagged chart #8 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:14.091 | Socket (1) | Socket gracefully closed by remote side. 2024-06-28 08:46:14.091 | Socket (1) | Closed. 2024-06-28 08:46:14.125 | NQU4.CME [CBV] 5.50 Range #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:46:14.126 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:46:14.169 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2024-06-28 08:46:14.224 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2024-06-28 08:46:14.224 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-28 08:46:14.224 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. 2024-06-28 08:46:14.224 | NQU4.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-06-28 08:46:14.226 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-06-28 08:46:14.261 | NQU4.CME [CBV] 5.50 Range #2 | Reloading chart. 2024-06-28 08:46:14.681 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-06-28 08:46:14.815 | NQU4.CME [CBV] 1 Day #11 | Chart data loading complete. 2024-06-28 08:46:16.422 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-06-28 08:46:16.456 | NQU4.CME [CBV] 1 Day #11 | Reloading chart. 2024-06-28 08:46:16.507 | NQU4.CME [CBV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:16.595 | NQU4.CME [CBV] 5 Min #1 | Chart data loading complete. 2024-06-28 08:46:17.047 | Loading market depth data. 2024-06-28 08:46:17.714 | NQU4.CME [CBV] 60 Min #3 | Chart data loading complete. 2024-06-28 08:46:17.901 | NQU4.CME [CBV] 1 Day #11 | Chart data loading complete. 2024-06-28 08:46:17.966 | Loaded depth data records for NQU4.CME 2024-06-25 from 2024-06-25 08:46:13.422000 to 2024-06-25 16:00:00.950000. 2024-06-28 08:46:18.590 | Loaded depth data records for NQU4.CME 2024-06-26 from 2024-06-25 17:00:00.002000 to 2024-06-26 16:00:00.999000. 2024-06-28 08:46:19.345 | Loaded depth data records for NQU4.CME 2024-06-27 from 2024-06-27 06:16:27.618000 to 2024-06-27 15:55:39.194468. 2024-06-28 08:46:19.583 | Loaded depth data records for NQU4.CME 2024-06-28 from 2024-06-27 21:51:12.595000 to 2024-06-28 08:46:12.617280. 2024-06-28 08:46:19.584 | NQU4.CME [CBV] 5.50 Range #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-28 08:46:19.622 | NQU4.CME [CBV] 5.50 Range #2 | Chart data loading complete. 2024-06-28 08:46:19.660 | NQU4.CME [CBV] Delta 300v #8 | Performing a full recalculation because it has been tagged. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:19.690 | NQU4.CME [CBV] 1 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:20.233 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:46:20.237 | NQU4.CME [CBV] 5.50 Range #2 | Performing a full recalculation because it has been tagged. Chartbook: !KK_NQ_NEW.Cht 2024-06-28 08:48:36.223 | The message log has been sent to support. 2024-06-28 08:48:36.225 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2024-06-28 08:48:36.226 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2024-06-28 08:48:36.226 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.158.105.204. 2024-06-28 08:48:36.562 | The Message Log was sent. Result: Message Log received. 2024-06-28 08:48:36.812 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2024-06-28 08:48:36.812 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-06-28 08:48:36.868 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-06-28 08:48:36.868 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. |
 Sierra error log.png / V - Attached On 2024-06-28 15:45:22 UTC - Size: 280.76 KB - 45 views |
| [2024-06-28 16:44:07] |
| John - SC Support - Posts: 36238 |
|
Those messages are normal, it just means that the process completed what it needed to do and closed. If you are seeing frequent disconnections/connections in the software (not in the log, but actually see the Status Bar going to red then back to green, or a downloading of historical data occurring often) then this would be caused by having a bad symbol somewhere that Rithmic does not like. You would need to find and remove that symbol from where it is located. Refer to the following for all the places to look for symbols: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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