Support Board
Date/Time: Sun, 24 Nov 2024 06:03:48 +0000
Error trying to get Nasdaq Global Indexes (Realtime)
View Count: 144
| [2024-06-28 11:37:43] |
| DabbaDo - Posts: 148 |
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When I try to load one of the Nasdaq Global Indexes (Realtime) symbols into a chart, e.g. NDX-NQGI, I get this in the message log: 2024-06-28 07:21:17.964 | HD Request # 13 | Error downloading historical Daily data for NDX-NQGI. Historical data logon error: Data files folder not set for service code: nasdaq_global_indexes.data | Username: [xxxx] I seem to be properly activated for these indexes. What is the "data files folder" that needs to be set and how do I set it? I haven't found it in the documentation. My currently selected service is: SC Data - All Services Thank you, Dale |
| [2024-06-28 11:47:18] |
| DabbaDo - Posts: 148 |
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Now I see in a June 20 response that you no longer support NQGI and only CBOE. I have paid the $6 fee for CBOE. But it doesn't seem to have a symbol for NDX (or any Nasdaq index). Am I missing it?
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| [2024-06-28 12:25:30] |
| Sierra_Chart Engineering - Posts: 17154 |
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Yes we no longer offer NASDAQ Global indexes and we do not have the NASDAQ 100 index. We do have the CFD symbol NAS100. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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