Support Board
Date/Time: Sun, 24 Nov 2024 09:50:56 +0000
No Trade Account Assigned Error
View Count: 310
| [2024-06-19 16:10:48] |
| mikerome - Posts: 2 |
|
Hello, When I attempt to connect my Edgeclear/Ironbeam account to teton order routing I get the "no trade accounts assigned" service connection error. Can you please check if everything is ok on this end? I have activated CME top of book data but have not been charged yet, is this normal? I have been chatting with Edgeclear and they have so far been unable to resolve the issue so perhaps the issue is with ironbeam. Thank you for your help. I have enclosed the error pop up and the log. 2024-06-19 09:56:34.186 | Trade activity files set size: 10 2024-06-19 09:56:34.220 | Reading Internal Order ID file. 2024-06-19 09:56:34.235 | Reading Trade Orders file. 2024-06-19 09:56:34.235 | Reading Trade Positions file. 2024-06-19 09:56:34.236 | Reading Trade Account Data files. 2024-06-19 09:56:34.237 | NTP | Create NTP Client... 2024-06-19 09:56:34.237 | NTP | Start NTP Client Receive Thread. 2024-06-19 09:56:34.237 | NTP | Client | No privilege to gradual adjust system time. Set time will be used instead to step system time. * 2024-06-19 09:56:34.237 | NTP | Client | Create NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Client | Start NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Client | System Clock Adjustment is ENABLED! Disable it and switch to own Clock Adjustment. 2024-06-19 09:56:34.237 | NTP | Client | Unable to get permission to adjust the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-06-19 09:56:34.237 | NTP | Client | Cannot adjust System Clock. Cancel NTP Client Service starting. * 2024-06-19 09:56:34.237 | NTP | Disable NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Stop NTP Client... 2024-06-19 09:56:34.237 | NTP | NTP Client Stopped. 2024-06-19 09:56:34.237 | NTP | Client | Unable to get permission to restore the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-06-19 09:56:34.237 | NTP | NTP Client Destroyed. 2024-06-19 09:56:34.238 | Software version: 2646 64-bit 2024-06-19 09:56:34.238 | Primary Thread ID: 12524 2024-06-19 09:56:34.238 | Usage end date: 2025-01-03 2024-06-19 09:56:34.238 | Enabled for: Sierra Chart Historical Data Service. 2024-06-19 09:56:34.238 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-19 09:56:34.238 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-19 09:56:34.238 | Enabled for exchange2: CME 2024-06-19 09:56:34.238 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-19 09:56:34.238 | Current selected Data/Trading service: Teton CME Order Routing 2024-06-19 09:56:34.238 | Custom symbol settings values: enabled 2024-06-19 09:56:34.238 | Chart Update Interval: 40 2024-06-19 09:56:34.238 | Intraday Data Storage Time Unit: 0 2024-06-19 09:56:34.238 | Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-19 09:56:34.238 | 2024-06-19 15:56:34 Local computer time in UTC 2024-06-19 09:56:34.238 | 2024-06-19 09:56:34 Local computer time in SC Time Zone 2024-06-19 09:56:34.238 | 2024-06-19 15:56:32 Server time in UTC 2024-06-19 09:56:34.238 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-06-19 09:56:34.238 | Program path: C:\SierraChart\ 2024-06-19 09:56:34.238 | Data Files path: C:\SierraChart\Data\ 2024-06-19 09:56:34.238 | OS Version Number: 10.0 2024-06-19 09:56:34.238 | Locale Setting: C 2024-06-19 09:56:34.238 | DLLs: UserContributedStudies_64.dll 2024-06-19 09:56:34.238 | Allowed protected custom studies: 2024-06-19 09:56:34.238 | Crash reporter started: true 2024-06-19 09:56:34.238 | 2024-06-19 09:56:34.238 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-06-19 09:56:34.320 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:56:34.356 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-06-19 09:56:34.356 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-06-19 09:56:34.402 | Received 5 login tokens. 2024-06-19 09:56:35.184 | Symbol settings MD5 received. Request ID: 1. 2024-06-19 09:56:35.184 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-06-19 09:56:36.745 | Requested user files to download. 2024-06-19 09:56:38.744 | 2024-06-19 09:56:38.745 | Teton CME Order Routing | Firm: IronBeam 2024-06-19 09:56:38.748 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-06-19 09:56:38.749 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-19 09:56:38.750 | DTC Client socket (1) | New receive buffer size: 0 2024-06-19 09:56:38.750 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Network connection to server complete. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Starting socket receive thread. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-06-19 09:56:38.917 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-06-19 09:56:38.917 | Teton CME Order Routing | Sending logon request message. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Received logon response. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-06-19 09:56:39.168 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-06-19 09:56:39.168 | Teton CME Order Routing | Failed connections: 1 2024-06-19 09:56:39.191 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-06-19 09:56:39.191 | DTC Client socket (1) | CloseSocket call. 2024-06-19 09:56:39.191 | Teton CME Order Routing | Disconnected. 2024-06-19 09:56:39.191 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:56:39.234 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-19 09:56:39.234 | DTC Client socket (1) | Closed. 2024-06-19 09:56:41.961 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2024-06-19 09:59:59.548 | 2024-06-19 09:59:59.548 | Teton CME Order Routing | Firm: IronBeam 2024-06-19 09:59:59.548 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-06-19 09:59:59.552 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-19 09:59:59.552 | DTC Client socket (1) | New receive buffer size: 0 2024-06-19 09:59:59.552 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Network connection to server complete. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Starting socket receive thread. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-06-19 09:59:59.716 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-06-19 09:59:59.716 | Teton CME Order Routing | Sending logon request message. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Received logon response. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-06-19 09:59:59.963 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-06-19 09:59:59.963 | Teton CME Order Routing | Failed connections: 2 2024-06-19 09:59:59.984 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-06-19 09:59:59.984 | DTC Client socket (1) | CloseSocket call. 2024-06-19 09:59:59.984 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:59:59.984 | Teton CME Order Routing | Disconnected. 2024-06-19 10:00:00.025 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-19 10:00:00.026 | DTC Client socket (1) | Closed. |
 Screenshot 2024-06-19 100348.png / V - Attached On 2024-06-19 16:07:23 UTC - Size: 7.06 KB - 46 views Attachment Deleted. |
| [2024-06-19 17:47:20] |
| John - SC Support - Posts: 36238 |
|
Refer to the following: Sierra Chart Teton Futures Order Routing: Common Mistakes It is also possible that Ironbeam has not finished setting up the account, so you would need to check on this as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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