Support Board
Date/Time: Sun, 24 Nov 2024 09:44:34 +0000
Post From: No Trade Account Assigned Error
| [2024-06-19 16:10:48] |
| mikerome - Posts: 2 |
|
Hello, When I attempt to connect my Edgeclear/Ironbeam account to teton order routing I get the "no trade accounts assigned" service connection error. Can you please check if everything is ok on this end? I have activated CME top of book data but have not been charged yet, is this normal? I have been chatting with Edgeclear and they have so far been unable to resolve the issue so perhaps the issue is with ironbeam. Thank you for your help. I have enclosed the error pop up and the log. 2024-06-19 09:56:34.186 | Trade activity files set size: 10 2024-06-19 09:56:34.220 | Reading Internal Order ID file. 2024-06-19 09:56:34.235 | Reading Trade Orders file. 2024-06-19 09:56:34.235 | Reading Trade Positions file. 2024-06-19 09:56:34.236 | Reading Trade Account Data files. 2024-06-19 09:56:34.237 | NTP | Create NTP Client... 2024-06-19 09:56:34.237 | NTP | Start NTP Client Receive Thread. 2024-06-19 09:56:34.237 | NTP | Client | No privilege to gradual adjust system time. Set time will be used instead to step system time. * 2024-06-19 09:56:34.237 | NTP | Client | Create NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Client | Start NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Client | System Clock Adjustment is ENABLED! Disable it and switch to own Clock Adjustment. 2024-06-19 09:56:34.237 | NTP | Client | Unable to get permission to adjust the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-06-19 09:56:34.237 | NTP | Client | Cannot adjust System Clock. Cancel NTP Client Service starting. * 2024-06-19 09:56:34.237 | NTP | Disable NTP Client Service. 2024-06-19 09:56:34.237 | NTP | Stop NTP Client... 2024-06-19 09:56:34.237 | NTP | NTP Client Stopped. 2024-06-19 09:56:34.237 | NTP | Client | Unable to get permission to restore the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-06-19 09:56:34.237 | NTP | NTP Client Destroyed. 2024-06-19 09:56:34.238 | Software version: 2646 64-bit 2024-06-19 09:56:34.238 | Primary Thread ID: 12524 2024-06-19 09:56:34.238 | Usage end date: 2025-01-03 2024-06-19 09:56:34.238 | Enabled for: Sierra Chart Historical Data Service. 2024-06-19 09:56:34.238 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-19 09:56:34.238 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-19 09:56:34.238 | Enabled for exchange2: CME 2024-06-19 09:56:34.238 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-19 09:56:34.238 | Current selected Data/Trading service: Teton CME Order Routing 2024-06-19 09:56:34.238 | Custom symbol settings values: enabled 2024-06-19 09:56:34.238 | Chart Update Interval: 40 2024-06-19 09:56:34.238 | Intraday Data Storage Time Unit: 0 2024-06-19 09:56:34.238 | Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-19 09:56:34.238 | 2024-06-19 15:56:34 Local computer time in UTC 2024-06-19 09:56:34.238 | 2024-06-19 09:56:34 Local computer time in SC Time Zone 2024-06-19 09:56:34.238 | 2024-06-19 15:56:32 Server time in UTC 2024-06-19 09:56:34.238 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-06-19 09:56:34.238 | Program path: C:\SierraChart\ 2024-06-19 09:56:34.238 | Data Files path: C:\SierraChart\Data\ 2024-06-19 09:56:34.238 | OS Version Number: 10.0 2024-06-19 09:56:34.238 | Locale Setting: C 2024-06-19 09:56:34.238 | DLLs: UserContributedStudies_64.dll 2024-06-19 09:56:34.238 | Allowed protected custom studies: 2024-06-19 09:56:34.238 | Crash reporter started: true 2024-06-19 09:56:34.238 | 2024-06-19 09:56:34.238 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-06-19 09:56:34.320 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:56:34.356 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-06-19 09:56:34.356 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-06-19 09:56:34.402 | Received 5 login tokens. 2024-06-19 09:56:35.184 | Symbol settings MD5 received. Request ID: 1. 2024-06-19 09:56:35.184 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-06-19 09:56:36.745 | Requested user files to download. 2024-06-19 09:56:38.744 | 2024-06-19 09:56:38.745 | Teton CME Order Routing | Firm: IronBeam 2024-06-19 09:56:38.748 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-06-19 09:56:38.749 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-19 09:56:38.750 | DTC Client socket (1) | New receive buffer size: 0 2024-06-19 09:56:38.750 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Network connection to server complete. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Starting socket receive thread. 2024-06-19 09:56:38.793 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-06-19 09:56:38.917 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-06-19 09:56:38.917 | Teton CME Order Routing | Sending logon request message. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Received logon response. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-06-19 09:56:39.168 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-06-19 09:56:39.168 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-06-19 09:56:39.168 | Teton CME Order Routing | Failed connections: 1 2024-06-19 09:56:39.191 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-06-19 09:56:39.191 | DTC Client socket (1) | CloseSocket call. 2024-06-19 09:56:39.191 | Teton CME Order Routing | Disconnected. 2024-06-19 09:56:39.191 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:56:39.234 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-19 09:56:39.234 | DTC Client socket (1) | Closed. 2024-06-19 09:56:41.961 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2024-06-19 09:59:59.548 | 2024-06-19 09:59:59.548 | Teton CME Order Routing | Firm: IronBeam 2024-06-19 09:59:59.548 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-06-19 09:59:59.552 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-19 09:59:59.552 | DTC Client socket (1) | New receive buffer size: 0 2024-06-19 09:59:59.552 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Network connection to server complete. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Starting socket receive thread. 2024-06-19 09:59:59.593 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-06-19 09:59:59.716 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-06-19 09:59:59.716 | Teton CME Order Routing | Sending logon request message. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Received logon response. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-06-19 09:59:59.963 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-06-19 09:59:59.963 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-06-19 09:59:59.963 | Teton CME Order Routing | Failed connections: 2 2024-06-19 09:59:59.984 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-06-19 09:59:59.984 | DTC Client socket (1) | CloseSocket call. 2024-06-19 09:59:59.984 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-19 09:59:59.984 | Teton CME Order Routing | Disconnected. 2024-06-19 10:00:00.025 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-19 10:00:00.026 | DTC Client socket (1) | Closed. |
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