Support Board
Date/Time: Sun, 24 Nov 2024 09:27:28 +0000
Orders are not being sent
View Count: 230
| [2024-06-13 15:38:20] |
| WindfallTrader - Posts: 13 |
|
Hi, In my live trade mode my orders are not being sent. This is not the case in the Sim mode. Please help. I can't put on any trades. |
 ScreenShot-Orders-Not-Sent.pdf - Attached On 2024-06-13 15:35:13 UTC - Size: 23.05 KB - 86 views Attachment Deleted. ScreenShot-Orders-Not-Sent.pdf - Attached On 2024-06-13 15:36:32 UTC - Size: 23.05 KB - 76 views |
| [2024-06-13 16:14:37] |
| John - SC Support - Posts: 36238 |
|
You are having a problem connecting to Rithmic. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 16:43:32] |
| WindfallTrader - Posts: 13 |
|
https://www.sierrachart.com/image.php?Image=1718296898444.png I'm re-connected. |
| [2024-06-14 07:57:53] |
| Sierra_Chart Engineering - Posts: 17154 |
|
This is not a connection issue to Rithmic. The problem is the Rithmic system is just not responding to order submissions. Do you consistently notice this issue when submitting an order? Or only occasionally? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-14 07:58:10
|
| [2024-06-14 13:37:24] |
| WindfallTrader - Posts: 13 |
|
This issue just started. Over the weekend I updated to the latest version of Sierra Chart, then started have this issue.
|
| [2024-06-14 14:07:25] |
| Sierra_Chart Engineering - Posts: 17154 |
|
This definitely should not be associated with a particular version. We just did a test now and see no problem with order submission on the latest version. For example, try submitting orders to the Trading Evaluator service: Simulated Futures Trading Service Let us know if you have any issue submitting orders to that service. It is the very same interface to that service that is used to Rithmic. Also tell Rithmic, the date and time of the order and the account. So they can look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-14 14:15:08
|
| [2024-06-14 14:12:29] |
| WindfallTrader - Posts: 13 |
|
Yes. My trades work on sim mode. I spoke with someone associated with Rythmic, they suggested I login again with their service. Thank you.
|
To post a message in this thread, you need to log in with your Sierra Chart account: