Support Board
Date/Time: Sun, 24 Nov 2024 08:17:51 +0000
After update text in drawing tool disappears
View Count: 446
| [2024-06-08 20:49:21] |
| User242153 - Posts: 14 |
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I recently updated to 2644 r50387. Now when I modify text with a drawing tool like a ray or extending rectangle, the text briefly appears but then disappears from the chart and the text box in the tool. This was not a problem in the older version. Obviously, this makes chart markup difficult. The standard "Type Text" tool does not have the same problem. Thanks, |
| [2024-06-09 00:59:41] |
| Sierra_Chart Engineering - Posts: 17154 |
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We apologize for this. We are looking into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-09 00:59:48
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| [2024-06-09 23:12:11] |
| User242153 - Posts: 14 |
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Hello, Today, I tried again and the text function is working correctly. I restarted Sierra Chart just to make double sure and it worked fine after the restart, so for now I guess it is fixed. I will let you know if I have a problem again. Cheers, |
| [2024-06-10 01:34:26] |
| Sierra_Chart Engineering - Posts: 17154 |
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Ok thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 14:04:20] |
| User242153 - Posts: 14 |
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Well this is really a glitchy problem. Now, it is back. I have attempted to upload a video. On an existing drawing with text that I created this morning, I tried to add text and it appeared briefly and disappeared.
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 SC text problem.MOV - Attached On 2024-06-10 13:37:27 UTC - Size: 38.04 MB - 229 views |
| [2024-06-11 18:36:23] |
| Sierra_Chart Engineering - Posts: 17154 |
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We want you to update to prerelease 2645 and see if the problem is resolved: Software Download: Fast Update One small change was made but we are not sure if it would make any difference. We are not able to reproduce this or find any reason for this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-11 18:36:33
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| [2024-06-11 19:24:18] |
| User242153 - Posts: 14 |
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Thanks for your reply and looking into this. I have updated as requested. The previous ray that is in the video, is still acting up. In fact, I went to the text box and deleted the text and then it was put back in. I have made several other ray's and extending rectangles successfully after the update but as you can see in the thread that happened before. I will continue to monitor for a few days and let you know. On a side note, maybe in a future release, it could be programmed that when you select "Modify Text" on a tool, when the text box comes up, the curser would already be in the text box waiting for input. The standard "Type Text" tool already has this behavior. Not that big a deal but when marking up several charts a day it would save some clicks. Regards, |
| [2024-06-18 18:44:34] |
| User242153 - Posts: 14 |
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Hello, I created a couple extending rectangles and tried to add text and it disappeared in both rectangles after entering. I immediately created a ray and the text held and displayed on the chart. I took another video if you want me to upload it but it is the same as previous video, the text appears briefly and then disappears. Update-so I did some testing and currently, it seems as though the problem exists when you create the drawing on one chart and then try to modify the text on another chart. For example, I created the rectangles on a 5m chart and then went back and tried to modify the text on a different one-minute chart and the text disappeared. When I went back to the 5m chart the text stayed. This was not the case in the older version and as this problem seems hit or miss, I am not sure it is 100% consistent. Hopefully that helps you troubleshoot it. Thanks |
| [2024-06-18 19:10:50] |
| Sierra_Chart Engineering - Posts: 17154 |
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We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 18:11:49] |
| User242153 - Posts: 14 |
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It is definitely something to do with drawings made on different charts than the one you are trying to modify the text on. Now I have to hunt through my charts to see which one I may have created the drawing on in order to change it. This a frustrating and distracting problem. I am more than certain the organization gives little concern for the customer experience as it seems to be an engineer driven company but there has to be balance between stability and ease of use. With this update I have this problem and now all of the drawing properties are this tiny black grid that makes it extremely difficult to find the settings I am looking for and in some instances the settings that were there before are not there. It will cost me $1000 to move my indicator package to TradingView. For months I thought that was too high a price to pay but it is getting easier to consider the more SC gets "improved". Like I said before I am sure no one cares and would rather just see a "problem user" leave and that is a bad feeling to have as a customer. |
| [2024-06-20 22:09:19] |
| Sierra_Chart Engineering - Posts: 17154 |
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This is not true: I am more than certain the organization gives little concern for the customer experience
We have done a lot of work on this issue, and we will be still working on it. We just have been unable to reproduce yet. It is on our list of things to be working on. And it is a high priority. This will be solved in the next release: With this update I have this problem and now all of the drawing properties are this tiny black grid that makes it extremely difficult to find the settings I am looking for and in some instances the settings that were there before are not there.
And also this problem should only be an issue with a new chart and where you have not resized the chart drawing properties window. The size that you see is based upon the selected tab rather than the first tab.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 22:12:00
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| [2024-06-20 22:20:54] |
| Sierra_Chart Engineering - Posts: 17154 |
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These items will be taken care of as a priority by us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-21 15:37:55] |
| Sierra_Chart Engineering - Posts: 17154 |
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We want you to update to the latest prerelease 2648 and let us know if the issue is resolved for you. Instructions: Software Download: Fast Update You must be on version 2648 or higher. It should now be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-21 15:38:11
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| [2024-06-21 16:25:33] |
| Sierra_Chart Engineering - Posts: 17154 |
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Wait before updating. There is an issue we need to resolve first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-21 16:27:02] |
| User242153 - Posts: 14 |
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I can confirm that the issue seems to be resolved. I also noticed that the cursor automatically appears in the modify text box, nice addition. To be clear, I want to say that to me SC is the best trading platform out there, so thank you for that. I just got a bit frustrated yesterday. Trading is intense so sometimes problems get intensified. Have a good weekend. |
| [2024-06-21 16:33:41] |
| User242153 - Posts: 14 |
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I know reading messages takes valuable time and is discouraged but I saw what was done with my usage time expiry and I wanted to recognize it and say it is much appreciated. Cheers |
| [2024-06-21 17:26:01] |
| Sierra_Chart Engineering - Posts: 17154 |
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Ok let us know if there are any outstanding issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-21 17:26:14
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