Support Board
Date/Time: Sun, 24 Nov 2024 12:27:35 +0000
Connection
View Count: 218
| [2024-06-05 15:30:48] |
| User585104 - Posts: 142 |
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Hi there, So I haven't mention it earlier but for the last 2-3 weeks my Denali connection as been unstable. I have seen the internet connectivity post made by SC, so I have left you to fixing the issue and it appears to be resolved on your end, but it still persists for me. I dont mean only around news events, I mean constantly throughout every day. I am in the UK, my issue is I get DD of up to 30 seconds, sometimes minutes, DD randomly of a few seconds that doesn't register on the DD meter in the chart header but there is no bid/ask change, message log window opening countless times throughout the day saying something about socket closed etc. I am sure your response will be it is my internet connection but it works fine for everything else. Could you provide a way for me to test the connection? *I have just had message log pop up again, so I am sending it you you via SC Thank you Date Time Of Last Edit: 2024-06-05 15:43:59
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| [2024-06-06 21:42:40] |
| Sierra_Chart Engineering - Posts: 17154 |
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We apologize for the delay with the response. You are losing the connection to Teton order routing and also to the market data servers: ket (1) | Max send buffer size during socket life: 329 2024-06-05 16:42:02.770 | Connection to the external service has been lost. 2024-06-05 16:42:02.770 | DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-05 16:42:02.770 | DTC Client socket (1) | Closed. 2024-06-05 16:42:02.785 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-06-05 16:42:02.785 | DTC Client socket (0) | CloseSocket call. 2024-06-05 16:42:02.785 | Teton CME Order Routing | Disconnected. 2024-06-05 16:42:02.786 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-05 16:42:03.381 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2024-06-05 16:42:04.207 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-05 16:42:04.207 | DTC Client socket (4) | Closed. 2024-06-05 16:42:04.463 | DTC Client socket (1) | Creating socket. 2024-06-05 16:42:04.463 | DTC Client socket (1) | New receive buffer size: 0 2024-06-05 16:42:04.463 | DTC Client socket (1) | Connecting to IP: 38.103.112.188. 2024-06-05 16:42:04.568 | Denali Data Feed | Network connection to server complete. 2024-06-05 16:42:04.568 | Denali Data Feed | Starting socket receive thread. 2024-06-05 16:42:04.568 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-05 16:42:04.703 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-06-05 16:42:04.703 | Denali Data Feed | Sending logon request message. 2024-06-05 16:42:04.778 | 2024-06-05 16:42:04.778 | Teton CME Order Routing | Firm: Advantage/Stage5 2024-06-05 16:42:04.778 | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 For the record, this has nothing to do at all with Cogent. At least we don't think so. Certainly not from our side. Not sure how to help with this. There is a connectivity problem somewhere. And also, we do not notice lost connections to Teton order routing. Completely stable. Refer to help topic 1: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-06 21:50:10
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| [2024-06-07 07:19:17] |
| User585104 - Posts: 142 |
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Hi, Yeah I wasn't sure if it was related to your work on the Cogent issue or my internet. I'll monitor my connection and use backup ISP if it happens again. Thanks for your time Date Time Of Last Edit: 2024-06-07 07:19:27
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