Support Board
Date/Time: Sun, 24 Nov 2024 13:57:59 +0000
Can't place trades on chart trade mode after a period of time
View Count: 238
| [2024-06-04 07:15:38] |
| User629461 - Posts: 179 |
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I'm using a New Instance and place trades on the chart using the Chart DOM. However after a period of time, trades entered are not submitted - cant see any bracket orders on the chart or they appear for a few milliseconds then disappear (nothing shows up on the Logs and broker confirms no orders submitted on their end). If I switch to SIM mode they re-appear. Switch back to live and not visible again. Its not until I restart the app that I can place orders again. Any idea what might be going on? |
| [2024-06-04 12:57:50] |
| Sierra_Chart Engineering - Posts: 17156 |
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We want you to look at the Trade >> Trade Orders Window in the instance where the orders are submitted and make sure that the orders are always displaying there. Confirm that. Then look at the Last Order Action Source text field and see if it gives an indication of why the order was rejected or canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-04 12:58:08
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| [2024-06-04 20:03:34] |
| User629461 - Posts: 179 |
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No orders are being displayed in the Trade Orders Window in Live mode (or they appear very briefly then disappear). They do appear in Sim mode. Orders in the First Instance do appear as they should - haven't seen a problem there as yet. Have attached a little video showing what I'm seeing. |
Private File |
| [2024-06-04 20:35:55] |
| John - SC Support - Posts: 36238 |
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After you try to place an order in the Sub-Instance and it goes away, select "Trade >> Trade Service Log" and then get us the information from that log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-04 21:15:51] |
| User629461 - Posts: 179 |
|
Here's the Trade Service Log from when it started happening yesterday (02:53 EDT) when the makrket (MHI) was open until now (currently closed) Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8717. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8718. Service Order ID: 2977. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:09.627 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8717. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8719. Service Order ID: 2978. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:09.627 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8717. Service Order ID: 2976. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:09.627 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8720. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8721. Service Order ID: 2980. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:16.187 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8720. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8722. Service Order ID: 2981. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:16.187 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8720. Service Order ID: 2979. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:16.187 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8723. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8724. Service Order ID: 2983. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:27.972 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8723. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8725. Service Order ID: 2984. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:27.972 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8723. Service Order ID: 2982. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:27.972 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8726. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8727. Service Order ID: 2986. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:29.739 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8726. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8728. Service Order ID: 2987. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:29.739 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8726. Service Order ID: 2985. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:29.739 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8729. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8730. Service Order ID: 2989. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:30.503 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8729. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8731. Service Order ID: 2990. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:30.503 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8729. Service Order ID: 2988. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:30.503 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8732. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8733. Service Order ID: 2992. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:31.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8732. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8734. Service Order ID: 2993. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:31.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8732. Service Order ID: 2991. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:31.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8735. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8736. Service Order ID: 2995. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:33.038 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8735. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8737. Service Order ID: 2996. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:33.038 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8735. Service Order ID: 2994. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:33.038 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8738. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8739. Service Order ID: 2998. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:40.652 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8738. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8740. Service Order ID: 2999. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:40.652 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8738. Service Order ID: 2997. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:40.652 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8741. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8742. Service Order ID: 3001. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:41.663 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8741. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8743. Service Order ID: 3002. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:41.663 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8741. Service Order ID: 3000. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:41.663 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8744. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8745. Service Order ID: 3004. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.337 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8744. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8746. Service Order ID: 3005. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.337 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8744. Service Order ID: 3003. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.337 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8747. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8748. Service Order ID: 3007. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.920 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8747. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8749. Service Order ID: 3008. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.920 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8747. Service Order ID: 3006. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:42.920 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8750. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8751. Service Order ID: 3010. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:43.693 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8750. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8752. Service Order ID: 3011. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:43.693 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8750. Service Order ID: 3009. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:43.693 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8753. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8754. Service Order ID: 3013. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:44.192 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8753. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8755. Service Order ID: 3014. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:44.192 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8753. Service Order ID: 3012. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:44.192 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8756. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8757. Service Order ID: 3016. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:45.409 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8756. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8758. Service Order ID: 3017. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:45.409 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8756. Service Order ID: 3015. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:53:45.409 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8759. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8760. Service Order ID: 3019. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.034 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8759. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8761. Service Order ID: 3020. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.034 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8759. Service Order ID: 3018. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.034 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8762. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8763. Service Order ID: 3022. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.561 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8762. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8764. Service Order ID: 3023. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.561 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8762. Service Order ID: 3021. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:06.561 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8765. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8766. Service Order ID: 3025. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.030 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8765. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8767. Service Order ID: 3026. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.030 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8765. Service Order ID: 3024. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.030 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8768. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8769. Service Order ID: 3028. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.417 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8768. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8770. Service Order ID: 3029. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.417 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8768. Service Order ID: 3027. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:07.417 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8771. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8772. Service Order ID: 3031. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:08.054 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8771. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8773. Service Order ID: 3032. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:08.054 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8771. Service Order ID: 3030. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:08.054 TradeActivity files query time: 0.000418 seconds. Entries: 0. Current queries: 1 | 2024-06-04 02:54:14.683 TradeActivity files query time: 0.006467 seconds. Entries: 4. Current queries: 1 | 2024-06-04 02:54:30.249 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8780. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8781. Service Order ID: 3034. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:32.035 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8780. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8782. Service Order ID: 3035. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:32.035 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8780. Service Order ID: 3033. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:32.035 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8783. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8784. Service Order ID: 3037. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:33.206 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8783. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8785. Service Order ID: 3038. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:33.206 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8783. Service Order ID: 3036. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:33.206 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8786. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8787. Service Order ID: 3040. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:35.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8786. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8788. Service Order ID: 3041. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:35.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8786. Service Order ID: 3039. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 02:54:35.032 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8789. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8790. Service Order ID: 3043. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:03.754 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8789. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8791. Service Order ID: 3044. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:03.754 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8789. Service Order ID: 3042. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:03.754 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8792. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8793. Service Order ID: 3046. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:09.285 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8792. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8794. Service Order ID: 3047. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:09.285 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8792. Service Order ID: 3045. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:01:09.285 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8795. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8796. Service Order ID: 3049. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:14:18.168 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8795. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8797. Service Order ID: 3050. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:14:18.168 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8795. Service Order ID: 3048. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 03:14:18.168 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8798. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8799. Service Order ID: 3052. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:31.342 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8798. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8800. Service Order ID: 3053. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:31.343 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8798. Service Order ID: 3051. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:31.343 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8801. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8802. Service Order ID: 3055. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:33.169 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8801. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8803. Service Order ID: 3056. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:33.169 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8801. Service Order ID: 3054. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:42:33.169 TradeActivity files query time: 0.000695 seconds. Entries: 0. Current queries: 1 | 2024-06-04 15:42:39.396 TradeActivity files query time: 0.006274 seconds. Entries: 4. Current queries: 1 | 2024-06-04 15:44:59.217 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8813. Service Order ID: 3063. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:48:49.329 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8816. Service Order ID: 3066. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:48:54.620 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8819. Service Order ID: 3069. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:49:01.724 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8822. Service Order ID: 3072. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:49:11.273 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8825. Service Order ID: 3075. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:49:15.599 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8828. Service Order ID: 3078. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:51:04.713 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8834. Service Order ID: 3084. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:15.346 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8837. Service Order ID: 3087. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:17.629 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8840. Service Order ID: 3090. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:19.437 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8843. Service Order ID: 3093. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:22.007 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8846. Service Order ID: 3096. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:26.095 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8849. Service Order ID: 3099. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:28.519 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8852. Service Order ID: 3102. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:30.247 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8855. Service Order ID: 3105. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:32.210 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8858. Service Order ID: 3108. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:35.029 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8861. Service Order ID: 3111. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:36.423 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8864. Service Order ID: 3114. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:37.725 Order update (Order reject). Info: CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8867. Service Order ID: 3117. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 15:55:39.618 TradeActivity files query time: 0.000752 seconds. Entries: 0. Current queries: 1 | 2024-06-04 15:55:47.264 TradeActivity files query time: 0.011796 seconds. Entries: 4. Current queries: 1 | 2024-06-04 16:52:22.081 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8876. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8877. Service Order ID: 3121. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:25.190 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8876. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8878. Service Order ID: 3122. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:25.190 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8876. Service Order ID: 3120. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:25.190 New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 8879. Service Order ID: (none). Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:40.366 New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 8880. Service Order ID: (none). Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:40.366 New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 8881. Service Order ID: (none). Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:57:40.367 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8882. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8883. Service Order ID: 3124. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:58:06.218 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8882. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8884. Service Order ID: 3125. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:58:06.218 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8882. Service Order ID: 3123. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 16:58:06.218 Order cancellation failed | Order update (Order cancel reject). Info: Order cancellation failed | Reject text: Illegal transaction at this time. Text: NK225_Simple Bracket.twconfig. Internal Order ID: 8887. Service Order ID: 3126. Symbol: F.US.MJNKM24. Account: JWP9533 | 2024-06-04 17:00:02.421 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: NK225_Simple Bracket.twconfig. Internal Order ID: 8888. Service Order ID: 3130. Symbol: F.US.MJNKM24. Account: JWP9533 | 2024-06-04 17:00:34.540 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: NK225_Simple Bracket.twconfig. Internal Order ID: 8889. Service Order ID: 3131. Symbol: F.US.MJNKM24. Account: JWP9533 | 2024-06-04 17:00:34.540 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8890. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8891. Service Order ID: 3133. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 17:04:18.569 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Attached order. Parent: 8890. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8892. Service Order ID: 3134. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 17:04:18.569 Order update (Order reject). Info: New order rejected - 'Trade >> Trading Locked' is enabled. Text: Parent order. Tag: MHI_Simple Bracket.twconfig. Internal Order ID: 8890. Service Order ID: 3132. Symbol: F.US.MHIM24. Account: JWP9533 | 2024-06-04 17:04:18.569 |
| [2024-06-05 13:55:57] |
| John - SC Support - Posts: 36238 |
|
There are two things going on. The first is the following: Info: New order rejected - 'Trade >> Trading Locked' is enabled
You have "Trade >> Trading Locked" enabled. Therefore you are not able to place any orders. Select "Trade >> Trading Locked" to remove the checkmark next to that item so you can trade. The second is the following: CQG order update. Status: REJECTED. Text: Cannot route the order at this time.
This is an error from CQG. If this is occurring when the market is closed, then that is why. Otherwise, you would need to ask your broker about why you are getting this error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 22:09:00] |
| User629461 - Posts: 179 |
|
Regarding "Info: New order rejected - 'Trade >> Trading Locked' is enabled" I have discovered that if the Main Instance has trading locked then this also affects the Sub-instance too. Is this how it should work? I use 2 instances so I can have 2 Main Windows open on 2 screens at the same time and have been using 'Trading Lock' as a safety mechanism to avoid accidental orders while annotating/adjusting etc. I then unlock the relevant Instance when I'm ready to place a trade. Will monitor the second issue but I suspect you might be correct. |
| [2024-06-06 00:20:04] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Yes absolutely: I have discovered that if the Main Instance has trading locked then this also affects the Sub-instance too. Is this how it should work?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-06 03:59:15] |
| User629461 - Posts: 179 |
|
Ok, so this is what confused me as I thought Main and Sub-instances operated independently, since I was able to lock one and not the other and vice versa, with Title Bar confirming the status of each instance. If what you're saying is true, shouldn't the Sub-instance also show 'Locked' on the Title Bar when the Main instance is locked? Or, better still can you make it so you can choose for Sub-instance to operate independently? |
| [2024-06-06 12:17:51] |
| Sierra_Chart Engineering - Posts: 17156 |
|
No because the sub instance does not know the main instance has Trading locked and it has its own independent settings: shouldn't the Sub-instance also show 'Locked' on the Title Bar when the Main instance is locked?
Or, better still can you make it so you can choose for Sub-instance to operate independently?
No this is not possible at all because the orders are going to the main instance from the sub instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-06 12:18:38
|
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