Support Board
Date/Time: Sun, 24 Nov 2024 13:44:22 +0000
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| [2024-06-04 04:26:00] |
| User509187 - Posts: 22 |
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I've gone through and finally got an entirely new sierra install set up to work with Rithmicm except I am not getting real time data, actually I'm not getting any price updates at all. I am already subscribed to Denali and have verified my non pro status. Please advise. Hopefully this will be my last support ticket for a long while. Thank you |
| [2024-06-04 07:28:03] |
| Sierra_Chart Engineering - Posts: 17156 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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