Support Board
Date/Time: Sun, 24 Nov 2024 12:35:58 +0000
Having trouble connecting to data feed
View Count: 240
| [2024-06-03 19:15:39] |
| User567678 - Posts: 3 |
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The message log is giving me a error connecting to data or trade service. i have had this issue for about 2 hrs i have tried restarting and disconnecting from the data feed and reconnecting to the data . Also reset my pc to see if that would help but it hasnt.
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| [2024-06-03 20:12:29] |
| Sierra_Chart Engineering - Posts: 17154 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-03 20:18:15] |
| User567678 - Posts: 3 |
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2024-06-03 13:16:44.725 | Software version: 2625 64-bit 2024-06-03 13:16:44.725 | Primary Thread ID: 10212 2024-06-03 13:16:44.725 | Usage end date: 2024-06-12 2024-06-03 13:16:44.725 | Enabled for: Advanced Features 2. 2024-06-03 13:16:44.725 | Enabled for: Sierra Chart Historical Data Service. 2024-06-03 13:16:44.725 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-03 13:16:44.725 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-03 13:16:44.725 | Enabled for exchange2: CME 2024-06-03 13:16:44.725 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-03 13:16:44.725 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-06-03 13:16:44.725 | Custom symbol settings values: enabled 2024-06-03 13:16:44.725 | Chart Update Interval: 500 2024-06-03 13:16:44.725 | Intraday Data Storage Time Unit: 0 2024-06-03 13:16:44.725 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-03 13:16:44.725 | 2024-06-03 20:16:44 Local computer time in UTC 2024-06-03 13:16:44.725 | 2024-06-03 13:16:44 Local computer time in SC Time Zone 2024-06-03 13:16:44.725 | 2024-06-03 20:14:19 Server time in UTC 2024-06-03 13:16:44.725 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-06-03 13:16:44.725 | Program path: C:\SierraChart\ 2024-06-03 13:16:44.725 | Data Files path: C:\SierraChart\Data\ 2024-06-03 13:16:44.725 | OS Version Number: 10.0 2024-06-03 13:16:44.725 | Locale Setting: C 2024-06-03 13:16:44.725 | DLLs: MyStudies_64.dll, OldMyStudies_64.dll, TraderOrderFlowV3_64.dll, UserContributedStudies_64.dll 2024-06-03 13:16:44.725 | Allowed protected custom studies: 2024-06-03 13:16:44.725 | Crash reporter started: true 2024-06-03 13:16:44.725 | | Number times message added: 1 2024-06-03 13:16:46.916 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-03 13:16:46.916 | Rithmic Direct - DTC | Remote address is not set. 2024-06-03 13:16:46.916 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-03 13:16:46.916 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-03 13:16:46.934 | DTC Client socket (0) | CloseSocket call. 2024-06-03 13:16:46.934 | Rithmic Direct - DTC | Disconnected. 2024-06-03 13:16:46.934 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-03 13:16:50.933 | 2024-06-03 13:16:50.933 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-03 13:16:50.933 | Rithmic Direct - DTC | Remote address is not set. 2024-06-03 13:16:50.933 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-03 13:16:50.933 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-03 13:16:50.946 | DTC Client socket (0) | CloseSocket call. 2024-06-03 13:16:50.946 | Rithmic Direct - DTC | Disconnected. 2024-06-03 13:16:50.946 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-06-03 20:36:46] |
| John - SC Support - Posts: 36238 |
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Please update to the current version to fix this. Follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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