Support Board
Date/Time: Sun, 24 Nov 2024 13:41:21 +0000
Error - Denali Data Feed (Market Orders Data) Trading is not supported.
View Count: 305
| [2024-06-03 14:05:25] |
| chingus - Posts: 9 |
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I have reactivate my account yesterday and I am getting error message the Trading is not supported and also Restarting market orders data for symbol: TNU24-CBOT -> TNU24 Can someone from Sierra support team help to fix these issues? MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: TNU24-CBOT -> TNU24 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: UBU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: UBU24-CBOT -> UBU24 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: ZBU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: ZBU24-CBOT -> ZBU24 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: ZNU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:13.047 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: ZNU24-CBOT -> ZNU24 2024-06-03 06:47:13.449 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-06-03 06:47:13.449 | DTC Client socket (2) | CloseSocket call. 2024-06-03 06:47:13.449 | Denali Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-06-03 06:47:13.449 | DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-03 06:47:13.449 | DTC Client socket (2) | Closed. 2024-06-03 06:47:13.449 | DTC Client socket (0) | CloseSocket call. 2024-06-03 06:47:13.449 | Denali Data Feed (Market Orders Data) | Disconnected from the server. 2024-06-03 06:47:13.449 | Denali Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-06-03 06:47:15.441 | Denali Data Feed (Market Orders Data) | Connecting to the server ds32-2.sierracharts.com. Port 10060 2024-06-03 06:47:15.445 | DTC Client socket (2) | Creating socket. 2024-06-03 06:47:15.445 | DTC Client socket (2) | New receive buffer size: 0 2024-06-03 06:47:15.445 | DTC Client socket (2) | Connecting to IP: 67.214.125.4. 2024-06-03 06:47:15.513 | Denali Data Feed (Market Orders Data) | Network connection to server complete. 2024-06-03 06:47:15.513 | Denali Data Feed (Market Orders Data) | Starting socket receive thread. 2024-06-03 06:47:15.513 | Denali Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-03 06:47:15.611 | Denali Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2024-06-03 06:47:15.611 | Denali Data Feed (Market Orders Data) | Sending logon request message. 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Received logon response. 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Server Name: SC Realtime Server. 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Successfully connected. 2024-06-03 06:47:16.089 | Denali Data Feed (Market Orders Data) | Trading is not supported. 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | MarketDepthIsSupported: 1 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: TNU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: TNU24-CBOT -> TNU24 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: UBU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: UBU24-CBOT -> UBU24 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: ZBU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: ZBU24-CBOT -> ZBU24 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: ZNU24. MinimumMarketByOrderQuantity: 0. Service code: cbot 2024-06-03 06:47:16.090 | Denali Data Feed (Market Orders Data) | Restarting market orders data for symbol: ZNU24-CBOT -> ZNU24 2024-06-03 06:47:16.505 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-06-03 06:47:16.505 | DTC Client socket (2) | CloseSocket call. 2024-06-03 06:47:16.505 | DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-06-03 06:47:16.505 | Denali Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2024-06-03 06:47:16.505 | DTC Client socket (2) | Closed. 2024-06-03 06:47:16.506 | DTC Client socket (0) | CloseSocket call. 2024-06-03 06:47:16.506 | Denali Data Feed (Market Orders Data) | Disconnected from the server. 2024-06-03 06:47:16.506 | Denali Data Feed (Market Orders Data) | Data feed disconnected. Will reconnect in 2 seconds. Thank you. |
| [2024-06-03 16:51:13] |
| John - SC Support - Posts: 36238 |
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If you are still having an issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-03 17:18:13] |
| chingus - Posts: 9 |
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Thank you John, I have posted the messages log via Send log for analysis and included the issue post number in the message log.
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| [2024-06-03 17:45:10] |
| Sierra_Chart Engineering - Posts: 17156 |
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We are looking this over.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-03 17:59:13] |
| Sierra_Chart Engineering - Posts: 17156 |
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Everything looks fine in the log but we do see lost connections: 2024-06-03 06:47:16.505 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-06-03 06:47:16.505 | DTC Client socket (2) | CloseSocket call. 2024-06-03 06:47:16.505 | DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. Are you still experiencing lost connections? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-03 17:59:24
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| [2024-06-03 23:46:32] |
| chingus - Posts: 9 |
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I am able to reproduce and it seems to have happening on one Chartbook only, Let me check if there is anything wrong in the settings. When I open another Chartbook, I do not see this error message. |
| [2024-06-04 07:53:04] |
| Sierra_Chart Engineering - Posts: 17156 |
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The error message is not specific to a Chartbook. It should not matter what Chartbook you are using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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