Support Board
Date/Time: Sun, 24 Nov 2024 06:09:32 +0000
Data Feed Connectivity Issue with Sierra Chart Account
View Count: 266
| [2024-06-03 05:35:27] |
| DMK - Posts: 15 |
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Dear Sierra Chart Support Team, I trust this message finds you well. I am reaching out to bring to your attention a pressing matter regarding my recent subscription to Package 10 (INTEGRATED PACKAGE) with the specific intent of accessing the GLOBAL DATA feed for India. Despite following the provided instructions meticulously, I regret to inform you that I am encountering difficulties connecting to the data feed as intended. Given the critical importance of this data feed to my trading activities, I kindly request your immediate assistance in diagnosing and resolving this connectivity issue. Any guidance or troubleshooting steps you can provide would be immensely valuable in swiftly restoring access to the data feed. I am prepared to collaborate fully with your team and provide any necessary information or assistance to expedite the resolution process. Please advise on the next steps or any additional details required from my end. Thank you for your urgent attention to this matter. I eagerly await your prompt response and assistance. Sincerely, |
| [2024-06-03 15:54:45] |
| John - SC Support - Posts: 36238 |
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What exactly is occurring? Did you follow the instructions at the following link: Global Data Feeds (India) Data Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-02 00:51:38] |
| Sierra_Chart Engineering - Posts: 17154 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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