Support Board
Date/Time: Sun, 24 Nov 2024 14:22:27 +0000
Denali Exchange Data Not Working
View Count: 240
| [2024-06-02 19:08:56] |
| bobstone249 - Posts: 28 |
|
Hi, I had a note telling me that I needed to update my account balance. Looks like the Denali feed was cancelled. I've made a payment and added some headroom so we don't do this again. I've also been instructed to complete a series of agreements which I have done. I've made the payment, within Sierra Charts it states that the Denali Data Feed is live - but I'm receiving no data for any symbols. For clarity I trade; EURO FX (6EM24) - CME RUSSELL (RTYM24) - CME NASDAQ (NQM24) - CME DOW JONES (YMM24) - CME S&P500 (ESM24) - CME CRUDE OIL (CLN24) - CME (NYMEX) HENRY HUB NAT GAS (NGN24) - CME (NYMEX) GOLD (GCQ24) - COMEX I thought the $37.50 I was paying each month covered me as a non professional trader for CME/CBOT/NYMEX/COMEX as per the attachment For information I have 2 trading accounts Stage 5 Trading (my broker where I have my own funds for trading). This uses Teton Order Routing and Denali data feed Take Profit Trader (a prop firm where I am trying to qualify for an account). This is a Rithmic Account. Can you please help. |
| [2024-06-02 20:00:59] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Everything is good with your account for receiving real-time and historical CME data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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