Support Board
Date/Time: Sun, 24 Nov 2024 15:32:34 +0000
Pausing usage time
View Count: 220
| [2024-05-30 08:40:46] |
| User573598 - Posts: 4 |
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Hi I am not being able to trade and would like to pause my usage time. I have already paid for Package 11 for 6 months with 20% discount. If I change it to "disabled" in the account panel, do I get part of the money added back to my balance, since I have only used around 2-3 months yet? And is it possible to get the cash balance refunded? Kind regards E.T. Date Time Of Last Edit: 2024-05-30 08:41:05
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| [2024-05-30 14:24:15] |
| John - SC Support - Posts: 36238 |
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We do not have a way to "Pause" a subscription. But, we can refund your remaining Usage Time that is in whole month (31 day) increments, back to your Services Surplus balance. We can then refund your Services Surplus balance back to your payment method - just be aware that we have a $5.00 processing fee for payment refunds. If you want us to proceed with the refunds, then please post in the Account Support Tickets making the requests. Please be sure to specify exactly what you want us to do. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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