Support Board
Date/Time: Sun, 24 Nov 2024 14:25:24 +0000
CME Data service charged twice
View Count: 174
| [2024-05-28 00:15:51] |
| TrrTrader - Posts: 3 |
|
Hi, I was subscribed to Full CME group data for the month of May. Now I just want to enable just the CME which costs 12.50. So I disabled the FULL CME data and Activated the Just the CME which should start when I finish the FULL CME on 5/31. But I got charged again even though I already have the full data. Can you please clarify what is going on? Thanks, Tiru |
 Screenshot 2024-05-27 at 8.10.13 PM.png / V - Attached On 2024-05-28 00:14:55 UTC - Size: 369.61 KB - 43 views |
| [2024-05-28 03:52:47] |
| Sierra_Chart Engineering - Posts: 17156 |
|
You will be charged for exchange activations! There is no way around this. You are prompted twice, that a deduction is being made from your account for the specified amount but then you just simply ignore it. There are no refunds on the exchange fees. We cannot do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-28 03:53:08
|
To post a message in this thread, you need to log in with your Sierra Chart account: