Support Board
Date/Time: Sun, 24 Nov 2024 16:35:31 +0000
Do I have to pay for exchanges with rithmic?
View Count: 187
| [2024-05-17 20:19:06] |
| hr719 - Posts: 25 |
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I believe Rithmic gives data for exchanges, but for some reason when ever I try to open a chart it is blank and error says "currently no data in file to display" Do I need to purchase the exchange with Sierra to be able to see the charts? |
| [2024-05-17 21:21:51] |
| Sierra_Chart Engineering - Posts: 17156 |
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Not necessarily but you have are paying the exchange fee through Sierra Chart. So we need to see what the problem is. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-17 21:22:02
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| [2024-05-17 22:02:24] |
| hr719 - Posts: 25 |
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Right, I am paying for CME and those work fine. When I try to open a Cbot gold chart the chart is empty. I am not paying for Cbot currently. 2024-05-17 17:59:30.968 | GCM4.COMEX 1 Min #1 | Reloading chart.
2024-05-17 17:59:30.973 | GCM4.COMEX 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\GCM4.COMEX.scid 2024-05-17 17:59:30.978 | GCM4.COMEX 1 Min #1 | Chart data loading complete. 2024-05-17 17:59:31.466 | Rithmic Direct - DTC | Starting real-time market data updates for: GCM4.COMEX. ID: 3 Service code: rithmic.trading 2024-05-17 17:59:31.466 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: GCM4.COMEX. 2024-05-17 17:59:31.466 | Rithmic Direct - DTC | Requesting security definition data for: GCM4.COMEX. ID: 3 2024-05-17 17:59:31.466 | Rithmic Direct - DTC | Using primary service for historical data for GCM4.COMEX 2024-05-17 17:59:31.466 | Historical data service client indicated that downloads are not enabled. Symbol: GCM4.COMEX. Data Type: Intraday data. 2024-05-17 17:59:31.466 | Historical data download ID 50 not found when removing ID from outstanding request set. 2024-05-17 17:59:31.466 | Real-time Intraday chart data file updates started for GCM4.COMEX 2024-05-17 17:59:31.466 | Intraday chart data file opened for GCM4.COMEX 2024-05-17 18:00:25.219 | Rithmic Direct - DTC | Using primary service for historical data for GCM4.COMEX 2024-05-17 18:00:25.219 | Historical data service client indicated that downloads are not enabled. Symbol: GCM4.COMEX. Data Type: Intraday data. 2024-05-17 18:00:25.219 | Historical data download ID 51 not found when removing ID from outstanding request set. 2024-05-17 18:00:25.219 | Real-time Intraday chart data file updates started for GCM4.COMEX 2024-05-17 18:00:25.219 | Intraday chart data file opened for GCM4.COMEX 2024-05-17 18:00:25.219 | Reloading all charts with filename: GCM4.COMEX.scid 2024-05-17 18:00:25.466 | GCM4.COMEX 1 Min #1 | Reloading chart. 2024-05-17 18:00:25.475 | GCM4.COMEX 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\GCM4.COMEX.scid 2024-05-17 18:00:25.485 | GCM4.COMEX 1 Min #1 | Chart data loading complete. |
| [2024-05-19 14:13:54] |
| John - SC Support - Posts: 36238 |
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From what you are seeing, it looks like you are not setup to get the data from Rithmic, and you are not setup to get the data from us, therefore you are not able to get the data. The easiest solution is to add the CBOT exchange to what you are already getting from us. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind, the exchange renew on a calendar month basis and they are not pro-rated. So if you add an exchange today (May 19, 2024) you will pay the full amount for the remaining time in May and then pay again on June 1, 2024 to get the data for the month of June. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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