Support Board
Date/Time: Sun, 24 Nov 2024 18:52:18 +0000
Trying to Install Current Version 2638 - Error
View Count: 275
| [2024-05-11 17:50:25] |
| User708541 - Posts: 86 |
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I received a 'File Move Error' or something similar to that when trying to install version 2638. Here is part of my Log File for reference. 2024-05-11 10:39:21.580 | HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2024-05-10 23:59:59.000000 2024-05-11 10:39:21.580 | HD Request # 9 | Completion time: 0s. 2024-05-11 10:39:21.580 | HD Request # 9 | Intraday data download complete for TICK-NYSE. Unique request ID: 9 2024-05-11 10:39:21.580 | Removing historical data download ID 9. 2024-05-11 10:39:21.580 | Real-time Intraday chart data file updates started for TICK-NYSE 2024-05-11 10:39:21.580 | Opened cached Intraday file: C:\SierraChart_Phillips\Data\TICK-NYSE.scid. Thread ID: 44336 2024-05-11 10:39:21.580 | Intraday chart data file opened for TICK-NYSE 2024-05-11 10:39:21.580 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2024-05-11 10:39:21.580 | ESM24_FUT_CME [CBV][M] 10 Min #11 | Historical data download for additional symbol TICK-NYSE with ID 9 has completed. 2024-05-11 10:39:21.580 | 2024-05-11 10:39:21.580 | No download requests in the queue to start downloads for. 2024-05-11 10:39:21.592 | Socket (4) | Socket gracefully closed by remote side. 2024-05-11 10:39:21.592 | Socket (4) | Closed. 2024-05-11 10:39:24.026 | ESM24_FUT_CME [CBV][M] 240 Min #12 | Chart data loading complete. 2024-05-11 10:39:24.037 | ESM24_FUT_CME [CBV][M] 1 Day #8 | Performing a full recalculation because it has been tagged. Chartbook: MW_Trading Charts-02.Cht 2024-05-11 10:39:24.039 | ESM24_FUT_CME/MESM24_FUT_CME [CBV][M] 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: MW_Trading Charts-02.Cht 2024-05-11 10:39:24.081 | ESM24_FUT_CME [CBV][M] 10 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: MW_Trading Charts-02.Cht 2024-05-11 10:39:27.595 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-05-11 10:39:27.762 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-06-07"}. Success=true |
| [2024-05-11 19:35:51] |
| John - SC Support - Posts: 36238 |
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We need the log from the Installer program. Run the upgrade again and after it fails, select the button at the top for "Send Log to Support". If you prefer, you could always use the Zip Installer. Refer to the following: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-12 13:44:09] |
| User708541 - Posts: 86 |
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As requested, I attempted to send the Log just now. It asked me for my email and then took me back here, so I'm not sure if the Log was actually sent. I will also try using the Sierra Chart Zip Installer as you suggested and will report back.
Date Time Of Last Edit: 2024-05-12 13:45:03
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| [2024-05-12 14:11:53] |
| User708541 - Posts: 86 |
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I attempted to use the Zip Installer but could not complete it because it said I had a folder open in another application which I could not identify. The specific instance of Sierra Chart I'm trying to update was not running when trying to run the Zip installer. So, I will wait for your response using the regular update method as I have already sent my Log file to you.
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| [2024-05-12 15:10:38] |
| Sierra_Chart Engineering - Posts: 17159 |
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We did not get the log file. Attach it directly here in this same support request. Instructions: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-12 15:10:46
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| [2024-05-12 19:54:52] |
| User708541 - Posts: 86 |
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The Log file is enclosed
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Private File Attachment Deleted. |
| [2024-05-13 15:48:43] |
| John - SC Support - Posts: 36238 |
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According to your log, you have Sierra Chart running when you are trying to do the installation. Make sure you exit from all but the main instance of Sierra Chart prior to running the update. Then in that main instance select "Help >> Download Current Version" and follow the prompts. Make sure that instance of Sierra Chart closes properly before running the installation program. Then perform the update and let us know if you still have a problem. If you do, then post the Installer Log again for us as you did above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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