Support Board
Date/Time: Sun, 24 Nov 2024 22:44:25 +0000
UVOL/DVOL/NVOL24h Data Not Loading
View Count: 220
| [2024-04-29 05:56:20] |
| PolandSpringer - Posts: 30 |
|
I have noticed a 3/4 day lag on the UVOL/DVOL/NVOL data recently. The data for 4/24-4/26 is not showing in my chart. I have tried deleting all data and re-downloading. I have tried reloading & recalculating. I am using "Add Additional Symbol" studies to overlay these as subgraphs on a main chart. |
| [2024-04-29 13:03:48] |
| Sierra_Chart Engineering - Posts: 17162 |
|
We do not observe any issue like this. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-30 03:04:27] |
| PolandSpringer - Posts: 30 |
|
It looks like it is only doing it with NYSE_NASDAQ_NYSEMKT. When using NYSE alone the data is loading fine. I will attempt the redownload and upload log if the problem persists. |
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