Support Board
Date/Time: Mon, 25 Nov 2024 02:00:09 +0000
No live data after using replay
View Count: 225
| [2024-04-22 13:24:39] |
| User435398 - Posts: 3 |
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I experimented with replay yesterday, but now can't get live streaming market data. Replay window is closed. Simulation is off. The only thing data feed related I remember changing is days of data historical. I use the Denali feed. Data feed is set to SC Data All Services. It is green. One chart status says [CD-V] which I think is supposed to say [M]? The last chart time I have on any 'overnight' session I have is when I stopped the replay and closed the window, and also the software. I just don't know where else to look.
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| Attachment Deleted. |
chart.png| [2024-04-22 15:10:21] |
| Sierra_Chart Engineering - Posts: 17166 |
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That is not the correct symbol. That is an Interactive Brokers symbol. You need to change the symbol of the chart to the correct symbol. This can be done through Chart >> Chart Settings >> Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-23 01:26:13] |
| User435398 - Posts: 3 |
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I use Denali (was, want to) for chart data but the broker is Interactive Brokers. When I pick a symbol that is what comes up for ES Micro June. I see options and spreads with Denali, but the only ES Micro june contract in the screen shot. I guess when I set it up I got lucky as it was working, but can't figure out how to fix what I broke.
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| [2024-04-23 01:53:00] |
| Sierra_Chart Engineering - Posts: 17166 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-23 18:49:40] |
| User435398 - Posts: 3 |
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Posted below. I love this software, thank you for the assistance. The datafeeds baffle me. Symbol: MES-202406-CMEUSE[M] 2024-04-23 14:43:17.628 | Software version: 2629 64-bit 2024-04-23 14:43:17.628 | Primary Thread ID: 39160 2024-04-23 14:43:17.628 | Usage end date: 2024-05-24 2024-04-23 14:43:17.628 | Enabled for: Advanced Features 2. 2024-04-23 14:43:17.628 | Enabled for: Sierra Chart Historical Data Service. 2024-04-23 14:43:17.628 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-23 14:43:17.628 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-23 14:43:17.628 | Enabled for exchange2: CME 2024-04-23 14:43:17.628 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-23 14:43:17.628 | Current selected Data/Trading service: Interactive Brokers 2024-04-23 14:43:17.628 | Custom symbol settings values: enabled 2024-04-23 14:43:17.628 | Chart Update Interval: 500 2024-04-23 14:43:17.628 | Intraday Data Storage Time Unit: 0 2024-04-23 14:43:17.628 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-04-23 14:43:17.628 | 2024-04-23 18:43:17 Local computer time in UTC 2024-04-23 14:43:17.628 | 2024-04-23 14:43:17 Local computer time in SC Time Zone 2024-04-23 14:43:17.628 | 2024-04-23 18:37:30 Server time in UTC 2024-04-23 14:43:17.628 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-04-23 14:43:17.628 | Program path: C:\SierraChart\ 2024-04-23 14:43:17.628 | Data Files path: C:\SierraChart\Data\ 2024-04-23 14:43:17.628 | OS Version Number: 10.0 2024-04-23 14:43:17.628 | Locale Setting: C 2024-04-23 14:43:17.628 | DLLs: balance_zone_lines_64.dll, UserContributedStudies_64.dll 2024-04-23 14:43:17.628 | Allowed protected custom studies: 2024-04-23 14:43:17.628 | Crash reporter started: true 2024-04-23 14:43:17.628 | 2024-04-23 14:45:10.895 | MES-202406-CME-USD 1 Min #1 | Reloading chart. 2024-04-23 14:45:12.475 | MES-202406-CME-USD[M] 1 Min #1 | Chart data loading complete. 2024-04-23 14:46:21.058 | File >> Disconnect selected. 2024-04-23 14:46:21.058 | IB TWS socket (1) | CloseSocket call. 2024-04-23 14:46:21.058 | IB TWS socket (1) | Shutdown started. Waiting for graceful close. 2024-04-23 14:46:21.058 | IB TWS socket (1) | Socket gracefully closed by remote side. 2024-04-23 14:46:21.058 | IB TWS socket (1) | Closed. 2024-04-23 14:46:21.061 | Denali Data Feed | Waiting for socket receive thread to end 2024-04-23 14:46:21.061 | DTC Client socket (5) | CloseSocket call. 2024-04-23 14:46:21.061 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-04-23 14:46:21.061 | Denali Data Feed | Disconnected from the server. 2024-04-23 14:46:21.061 | SC Data with Depth | Waiting for socket receive thread to end 2024-04-23 14:46:21.061 | DTC Client socket (4) | CloseSocket call. 2024-04-23 14:46:21.061 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-04-23 14:46:21.061 | SC Data with Depth | Disconnected from the server. 2024-04-23 14:46:21.061 | Interactive Brokers | Disconnected. 2024-04-23 14:46:21.095 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-04-23 14:46:21.095 | DTC Client socket (4) | Closed. 2024-04-23 14:46:21.158 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-04-23 14:46:21.158 | DTC Client socket (5) | Closed. 2024-04-23 14:46:36.787 | 2024-04-23 14:46:36.788 | Interactive Brokers | Connecting to 127.0.0.1:7496 2024-04-23 14:46:36.788 | IB TWS socket (1) | Creating socket. 2024-04-23 14:46:36.788 | IB TWS socket (1) | New receive buffer size: 0 2024-04-23 14:46:36.788 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2024-04-23 14:46:37.302 | Interactive Brokers | Sending API sign: API 2024-04-23 14:46:37.302 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2024-04-23 14:46:37.306 | Interactive Brokers | TWS server version: 176 2024-04-23 14:46:37.306 | Interactive Brokers | TWS time: 20240423 14:46:37 EST 2024-04-23 14:46:37.569 | Interactive Brokers | Connected. Sending Start API command. 2024-04-23 14:46:37.569 | Interactive Brokers | Waiting for account information. 2024-04-23 14:46:37.573 | Interactive Brokers | Next valid order ID: 241 2024-04-23 14:46:37.573 | IB Account information received. 2024-04-23 14:46:37.573 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2024-04-23 14:46:37.573 | Interactive Brokers | Connected to Live account. 2024-04-23 14:46:37.573 | Interactive Brokers | Trade Account: U7064. Index: 0 2024-04-23 14:46:37.573 | Updated verified funded futures trading account ending date to: 2024-05-23 18:46:37 2024-04-23 14:46:37.573 | Interactive Brokers | Connected to server complete. 2024-04-23 14:46:37.573 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-04-23 14:46:37.573 | Updated verified funded futures trading account ending date to: 2024-05-23 18:46:37 2024-04-23 14:46:37.573 | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: Market data farm connection is OK:eufarmnj. IB Error Code: 2104. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. 2024-04-23 14:46:37.573 | Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. 2024-04-23 14:46:37.574 | Mapping MES-202406-CME-USD to MESM24. Service code: cme 2024-04-23 14:46:37.574 | Using symbol data fast lookup vector 2024-04-23 14:46:37.574 | Denali Data Feed | Starting real-time market data updates for: MES-202406-CME-USD (MESM24). ID: 1 Service code: cme 2024-04-23 14:46:37.574 | Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 443 2024-04-23 14:46:37.574 | Denali Data Feed | Requesting security definition data for: MES-202406-CME-USD (MESM24). ID: 1 2024-04-23 14:46:37.574 | Added historical Intraday data request for MES-202406-CME-USD to the queue. 2024-04-23 14:46:37.574 | Intraday data recording state for symbol MES-202406-CME-USD is set to download 'Pending'. 2024-04-23 14:46:37.574 | Triggering next historical data download in queue. 2024-04-23 14:46:37.579 | Interactive Brokers | Next valid order ID: 241 2024-04-23 14:46:37.579 | Delaying start of download for MES-202406-CME-USD. 2024-04-23 14:46:37.590 | DTC Client socket (2) | Creating socket. 2024-04-23 14:46:37.590 | DTC Client socket (2) | New receive buffer size: 0 2024-04-23 14:46:37.590 | DTC Client socket (2) | Connecting to IP: 38.142.127.146. 2024-04-23 14:46:37.625 | Denali Data Feed | Network connection to server complete. 2024-04-23 14:46:37.625 | Denali Data Feed | Starting socket receive thread. 2024-04-23 14:46:37.626 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-04-23 14:46:37.673 | Interactive Brokers | Next valid order ID: 241 2024-04-23 14:46:37.682 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-04-23 14:46:37.682 | Denali Data Feed | Sending logon request message. 2024-04-23 14:46:37.729 | Denali Data Feed | Received logon response. 2024-04-23 14:46:37.729 | Denali Data Feed | Server Name: RealTimeServer. 2024-04-23 14:46:37.729 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-04-23 14:46:37.729 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-04-23 14:46:37.729 | Denali Data Feed | Failed connections: 1 2024-04-23 14:46:37.729 | Denali Data Feed | Waiting for socket receive thread to end 2024-04-23 14:46:37.729 | DTC Client socket (2) | CloseSocket call. 2024-04-23 14:46:37.729 | Denali Data Feed | Disconnected from the server. 2024-04-23 14:46:37.729 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-04-23 14:46:37.729 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-04-23 14:46:37.763 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-04-23 14:46:37.763 | DTC Client socket (2) | Closed. 2024-04-23 14:46:37.816 | Interactive Brokers | Requesting updates for trade account: U706* 2024-04-23 14:46:37.816 | Interactive Brokers | Requesting Trade Positions updates. 2024-04-23 14:46:37.889 | Interactive Brokers | Received Trade Positions download end message 2024-04-23 14:46:37.889 | Interactive Brokers | Begin Trade Positions processing. 2024-04-23 14:46:37.889 | Interactive Brokers | Received Trade Positions. Performing final processing. 2024-04-23 14:46:40.732 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2024-04-23 14:46:40.732 | DTC Client socket (2) | Creating socket. 2024-04-23 14:46:40.732 | DTC Client socket (2) | New receive buffer size: 0 2024-04-23 14:46:40.732 | DTC Client socket (2) | Connecting to IP: 38.103.112.188. 2024-04-23 14:46:40.765 | Denali Data Feed | Network connection to server complete. 2024-04-23 14:46:40.765 | Denali Data Feed | Starting socket receive thread. 2024-04-23 14:46:40.765 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-04-23 14:46:40.822 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-04-23 14:46:40.822 | Denali Data Feed | Sending logon request message. 2024-04-23 14:46:41.353 | Denali Data Feed | Received logon response. 2024-04-23 14:46:41.353 | Denali Data Feed | Server Name: SC Realtime Server. 2024-04-23 14:46:41.353 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-04-23 14:46:41.353 | Denali Data Feed | Successfully connected. 2024-04-23 14:46:41.353 | Denali Data Feed | Trading is not supported. 2024-04-23 14:46:41.353 | Denali Data Feed | MarketDepthIsSupported: 1 2024-04-23 14:46:41.353 | Denali Data Feed | Restarting real-time data updates for symbol: MES-202406-CME-USD -> MESM24 2024-04-23 14:46:41.478 | Denali Data Feed | Received security definition for symbol MES-202406-CME-USD 2024-04-23 14:46:46.152 | HD Request # 8 | Downloading Intraday chart data for MES-202406-CME-USD to the file MES-202406-CME-USD.scid. Service: cme 2024-04-23 14:46:46.152 | HD Request # 8 | Download start date-time: 2024-04-23 14:46:21.000000. File last date-time: 2024-04-23 14:46:21.387000 2024-04-23 14:46:46.153 | HD Request # 8 | Using server: ds13.sierracharts.com port 10149 2024-04-23 14:46:46.168 | Socket (3) | Creating socket. 2024-04-23 14:46:46.168 | Socket (3) | New receive buffer size: 0 2024-04-23 14:46:46.168 | Socket (3) | Connecting to IP: 38.142.170.155. 2024-04-23 14:46:46.338 | HD Request # 8 | Setting DTC encoding to Binary VLS 2024-04-23 14:46:46.338 | HD Request # 8 | Sending historical data logon request message. 2024-04-23 14:46:46.463 | HD Request # 8 | Requesting Intraday data. Start date-time: 2024-04-23 14:46:21. Record interval: 0. Symbol: MESM24 2024-04-23 14:46:46.542 | HD Request # 8 | Decompressing data. 2024-04-23 14:46:46.623 | HD Request # 8 | Receiving Intraday data for MES-202406-CME-USD starting at 2024-04-23 14:46:21.155000 2024-04-23 14:46:46.623 | Socket (3) | CloseSocket call. 2024-04-23 14:46:46.623 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-04-23 14:46:46.623 | Historical data download thread signaled to stop. 2024-04-23 14:46:46.623 | HD Request # 8 | Timestamp of first Intraday data file record written: 2024-04-23 14:46:21.625000. 2024-04-23 14:46:46.623 | HD Request # 8 | Received 267 Intraday data records from 2024-04-23 14:46:21.155000 to 2024-04-23 14:46:43.547000 (22.4 seconds. Delay: 3.1 seconds) and wrote 257 records for MES-202406-CME-USD 2024-04-23 14:46:46.625 | HD Request # 8 | Completion time: 0s. 2024-04-23 14:46:46.625 | HD Request # 8 | Intraday data download complete for MES-202406-CME-USD. Unique request ID: 8 2024-04-23 14:46:46.625 | Removing historical data download ID 8. 2024-04-23 14:46:46.625 | Real-time Intraday chart data file updates started for MES-202406-CME-USD 2024-04-23 14:46:46.625 | Intraday chart data file opened for MES-202406-CME-USD 2024-04-23 14:46:46.625 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2024-04-23 14:46:46.625 | 2024-04-23 14:46:46.625 | No download requests in the queue to start downloads for. 2024-04-23 14:46:46.715 | Socket (3) | Socket gracefully closed by remote side. 2024-04-23 14:46:46.715 | Socket (3) | Closed. 2024-04-23 14:46:49.604 | Opened cached Intraday file: C:\SierraChart\Data\MES-202406-CME-USD.scid. Thread ID: 15324 |
| [2024-04-23 19:18:42] |
| Sierra_Chart Engineering - Posts: 17166 |
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The log does not show any problems. Everything looks just fine: 2024-04-23 14:46:41.353 | Denali Data Feed | Restarting real-time data updates for symbol: MES-202406-CME-USD -> MESM24 2024-04-23 14:46:46.623 | HD Request # 8 | Received 267 Intraday data records from 2024-04-23 14:46:21.155000 to 2024-04-23 14:46:43.547000 (22.4 seconds. Delay: 3.1 seconds) and wrote 257 records for MES-202406-CME-USD At this point look at help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For other reasons for the problem and solutions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-23 19:19:18
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