Support Board
Date/Time: Mon, 25 Nov 2024 02:47:05 +0000
How to verify as a non professional?
View Count: 681
| [2024-04-12 13:35:49] |
| User910963 - Posts: 80 |
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I've been paying $46 for Service Package 11 and using Topstep to trade an evaluation. I usually get all the data I need but sometimes the DOM stops showing limit orders as it did this week. I was told I need fund my broker and connect to the service once a month from SC, as well as pay for CME data for about $13 a month also. I just funded my brokerage, and when doing a trade set up request for CQG (getting ready to log in once a month), which is what I had in the past, there are options to get Market data and depth for a fee. I asked which option I should choose considering that I just need to connect once a month with the most basic option to verify as a non professional. And I stated I didn't want to pay them for any additional data. I was told I needed to select the data I would need. When I stated I get my data from Sierra Chart, and if I can just pay SC for data, I was told no. I need to pay SC for data separately. Since my goal here is to just connect to my broker once a month to verify non pro status, do I really need to pay them monthly for data as well? Do I need to pay my broker and SC for data to verify as a non pro trader? Date Time Of Last Edit: 2024-04-12 14:48:45
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| [2024-04-12 15:19:11] |
| John - SC Support - Posts: 36238 |
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Since my goal here is to just connect to my broker once a month to verify non pro status, do I really need to pay them monthly for data as well?
You definitely do NOT need to pay for the data from CQG. Since you are with AMP, they will be able to do this for you, but it looks like you may need to get to the proper help desk person to make this happen. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 15:37:08] |
| User910963 - Posts: 80 |
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Thanks, John. I thought this seemed odd, sir.
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| [2024-04-12 15:45:27] |
| User910963 - Posts: 80 |
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John, can I please clarify? I am trying to be thorough. What did you mean "they will be able to do this for you"? Thank you for the good news so far. What should I do from this point sir? I fear they are trying to upsell me without telling me the truth... |
| [2024-04-12 16:35:42] |
| John - SC Support - Posts: 36238 |
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Some brokers are difficult to work with to get them to not have the CQG data. AMP is generally good about this. So you will be able to get them to not charge you for the data. Just talk to AMP and convince them that you do not need the data from CQG as you are getting it from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 16:37:32] |
| User910963 - Posts: 80 |
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Yup. I did my best to convince and it looks like we are getting closer. Thank you.
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| Capture.PNG / V - Attached On 2024-04-12 16:37:27 UTC - Size: 26.83 KB - 54 views |
| [2024-04-12 16:58:15] |
| John - SC Support - Posts: 36238 |
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Sorry they make it difficult.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 18:02:30] |
| User910963 - Posts: 80 |
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❤️
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| [2024-04-12 18:19:49] |
| User910963 - Posts: 80 |
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Is it normal that when I signed in with my CQG credentials (after doing a live trade set up request and not paying for any additional data), that I got errors? In the photo attached. And when I switched back to log in to Rithmic Direct - DTC Trading, to see if the dom can show limit orders again, the dom was still blank? Update: currently updating to see if it works. Date Time Of Last Edit: 2024-04-12 18:23:49
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| [2024-04-12 18:25:48] |
| User910963 - Posts: 80 |
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Just updated SC and limits still empty? Any idea of how to fix this? I thought funding the brokerage, and logging in with their credentials would do the trick? Are these the right credentials? I'm not sure why it says MT5? Date Time Of Last Edit: 2024-04-12 18:39:04
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| [2024-04-12 18:36:36] |
| John - SC Support - Posts: 36238 |
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Sorry to put you through all of this and we never checked your status on our end. You do not have any exchanges active with us, therefore you are not getting the data from us. We do see that your "Verified Until" date is now set to "2024-05-12" so you made a good connection with CQG. We see that you had previously used data for the CME Group from us, so you just need to activate the exchange(s) for which you want the real-time data from us. Keep in mind that you will need to activate the exchange(s) that include Market Depth to get the limit orders on the price ladder. You can activate the exchange(s) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 18:45:15] |
| User910963 - Posts: 80 |
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Okay sweet. Thank you. I will sign up for the proper data later today. Monday at the latest. I mainly trade Crude Oil. Can I keep paying for SP11 and use option 4 in the link you provided? "CME with Market Depth for non-professional Trading accounts"? Or do I need to get CME with Nymex market depth? What is the most affordable option for now? I greatly appreciate your help. This was stressful until your answers. Update: I view this info as a great success. Date Time Of Last Edit: 2024-04-12 18:57:34
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| [2024-04-12 19:26:55] |
| John - SC Support - Posts: 36238 |
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Since you need Crude Oil you would need the "NYMEX with Market Depth for Non-Professional Accounts". Just activating this one is the cheapest option.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 19:40:54] |
| User910963 - Posts: 80 |
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Last few questions: (Thank you). Option 18? Nice. Would I still get full data for ES if I went with this option in addition to SP11? Or what would be the most affordable option to include ES in this deal?
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| [2024-04-12 19:46:14] |
| John - SC Support - Posts: 36238 |
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The most affordable option is to also activate the "CME Non-Professional Top-of-Book" for $2.00. But this does not include Market Depth. If you need the Market Depth for the CME exchange then you would need to activate the "CME with Market Depth for Non-Professional Trading Accounts" for $12.50 (same price as the NYMEX option). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-12 20:53:14] |
| User910963 - Posts: 80 |
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Okay, great. You rule.
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| [2024-04-14 21:40:37] |
| User910963 - Posts: 80 |
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I just activated option 4 CME with market depth for non professionals and 18 NYMEX with market depth for non professionals. I don't see them in the list of recurring services. Was that page removed? I am about to sign in when the market opens in 22 minutes to see if it worked. Otherwise I will ask for help in trouble shooting what need be done from this point to show limit orders. I am also curious if this service I am paying for will work when I switch to Apex trader funding in a week. Thanks for your help.
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| [2024-04-14 22:05:37] |
| Sierra_Chart Engineering - Posts: 17166 |
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You can see the exchanges you have active here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You should have real-time data. If not let us know. Yes: I am also curious if this service I am paying for will work when I switch to Apex trader funding in a week.
Although continue to maintain a funded trading account, with a futures broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-14 22:05:45
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| [2024-04-14 22:12:27] |
| User910963 - Posts: 80 |
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Thank you. Okay. I am glad you're online. Now it looks like I can't connect at all. It ssays error conencting to the data or trading service in the log...?
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| [2024-04-14 22:14:50] |
| User910963 - Posts: 80 |
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Here is a screenshot of the log. I can repost it if this is the incorrect way to share.
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| Screenshot 2024-04-14 151331.png / V - Attached On 2024-04-14 22:14:28 UTC - Size: 130.38 KB - 49 views |
| [2024-04-14 22:18:06] |
| User910963 - Posts: 80 |
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When I tried the CQG log in, it worked showing limit orders, but not with the Rithmic log in. Maybe I have an unsigned agreement?
Date Time Of Last Edit: 2024-04-14 22:19:59
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| Screenshot 2024-04-14 151839.png / V - Attached On 2024-04-14 22:19:29 UTC - Size: 260.31 KB - 43 views |
| [2024-04-14 22:34:26] |
| Sierra_Chart Engineering - Posts: 17166 |
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So you can at least access market data, follow the instructions below for now. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-14 22:35:52] |
| User910963 - Posts: 80 |
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But don't I need the data from my trading service to do my evaluation? Dont I need to be logged into Rithmic Direct DTC - Trading to do the evaluation? Can you check on yur end please if I have correctly signed the NYMEX and CME agreements?
Date Time Of Last Edit: 2024-04-14 22:43:52
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| [2024-04-14 22:56:52] |
| User910963 - Posts: 80 |
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Here it is just in case: (I closed the connection after the disconnect message) 2024-04-14 18:54:01.630 | Software version: 2627 64-bit 2024-04-14 18:54:01.630 | Primary Thread ID: 14540 2024-04-14 18:54:01.630 | Usage end date: 2024-05-15 2024-04-14 18:54:01.630 | Enabled for: Advanced Features 2. 2024-04-14 18:54:01.630 | Enabled for: Sierra Chart Historical Data Service. 2024-04-14 18:54:01.630 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-14 18:54:01.630 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-14 18:54:01.630 | Enabled for exchange2: CME 2024-04-14 18:54:01.630 | Enabled for exchange2: NYMEX 2024-04-14 18:54:01.630 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-14 18:54:01.630 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-04-14 18:54:01.630 | Custom symbol settings values: disabled 2024-04-14 18:54:01.630 | Chart Update Interval: 500 2024-04-14 18:54:01.630 | Intraday Data Storage Time Unit: 0 2024-04-14 18:54:01.630 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-04-14 18:54:01.630 | 2024-04-14 22:54:01 Local computer time in UTC 2024-04-14 18:54:01.630 | 2024-04-14 18:54:01 Local computer time in SC Time Zone 2024-04-14 18:54:01.630 | 2024-04-14 22:46:38 Server time in UTC 2024-04-14 18:54:01.630 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-04-14 18:54:01.630 | Program path: C:\SierraChart\ 2024-04-14 18:54:01.630 | Data Files path: C:\SierraChart\Data\ 2024-04-14 18:54:01.631 | OS Version Number: 10.0 2024-04-14 18:54:01.631 | Locale Setting: C 2024-04-14 18:54:01.633 | DLLs: UserContributedStudies_64.dll 2024-04-14 18:54:01.633 | Allowed protected custom studies: 2024-04-14 18:54:01.633 | Crash reporter started: true 2024-04-14 18:54:01.633 | 2024-04-14 18:54:19.068 | 2024-04-14 18:54:19.068 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-04-14 18:54:19.068 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-04-14 18:54:19.070 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-14 18:54:19.070 | DTC Client socket (1) | New receive buffer size: 0 2024-04-14 18:54:19.070 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-04-14 18:54:39.073 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Creating socket. Using TLS 1.2. 2024-04-14 18:54:39.074 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | New receive buffer size: 0 2024-04-14 18:54:39.074 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Connecting to IP: 38.79.0.89. 2024-04-14 18:54:39.671 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2024-04-14 18:54:39.673 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | CloseSocket call. 2024-04-14 18:54:39.674 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-04-14 18:54:39.674 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Closed. 2024-04-14 18:54:40.100 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-04-14 18:54:40.102 | DTC Client socket (1) | CloseSocket call. 2024-04-14 18:54:40.102 | Rithmic Direct - DTC | Failed connections: 17 2024-04-14 18:54:40.102 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-04-14 18:54:40.102 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-14 18:54:40.102 | DTC Client socket (1) | Closed. 2024-04-14 18:54:40.119 | DTC Client socket (0) | CloseSocket call. 2024-04-14 18:54:40.119 | Rithmic Direct - DTC | Disconnected. 2024-04-14 18:54:40.120 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-14 18:54:44.113 | 2024-04-14 18:54:44.113 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-04-14 18:54:44.113 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-04-14 18:54:44.117 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-14 18:54:44.117 | DTC Client socket (1) | New receive buffer size: 0 2024-04-14 18:54:44.117 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-04-14 18:55:03.813 | File >> Disconnect selected. 2024-04-14 18:55:03.813 | DTC Client socket (1) | CloseSocket call. 2024-04-14 18:55:03.813 | Rithmic Direct - DTC | Disconnected. 2024-04-14 18:55:03.813 | DTC Client socket (1) | Closed. 2024-04-14 18:55:04.111 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | Creating socket. Using TLS 1.2. 2024-04-14 18:55:04.112 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | New receive buffer size: 0 2024-04-14 18:55:04.112 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | Connecting to IP: 38.79.0.89. 2024-04-14 18:55:04.719 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | Socket gracefully closed by remote side. | Number times message added: 1 2024-04-14 18:55:04.722 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | CloseSocket call. 2024-04-14 18:55:04.722 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-04-14 18:55:04.722 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (1) | Closed. Date Time Of Last Edit: 2024-04-14 22:57:20
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| [2024-04-14 23:38:53] |
| User910963 - Posts: 80 |
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I appreciate your help.
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