Support Board
Date/Time: Mon, 25 Nov 2024 03:34:58 +0000
Time and Sales Window not populating
View Count: 242
| [2024-04-09 17:58:00] |
| User558380 - Posts: 36 |
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Hi! When I open the Time and Sales window for my chart, it does not populate. I am using version 2564 of Sierra. I'm currently connected to Rithmic as I use Apex, however, I do not get my data from Rithmic. It comes from Sierra. Can you help? Thanks so much.
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| [2024-04-09 20:29:25] |
| John - SC Support - Posts: 36238 |
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Please open your Time and Sales window and then select "Settings >> Settings Window" and on the new window that opens, make sure that any filtering options on the left under "Input Filtering" and "Combined Filtering" are empty. Select OK to close that window and you should have data in the Time and Sales. One other item to check is the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Stored Time and Sales Records" and make sure this is not set to zero. Refer to the following: Data/Trade Service Settings: Number of Stored Time and Sales Records (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-09 23:48:26] |
| User558380 - Posts: 36 |
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Hi John, Thanks for your quick response. Still doesn't work. I checked the Common Other Settings first and the number of stored time and sales records is set at 4000. I also looked at the Input Filtering and Combined Filtering and both are empty. The only columns I'm using are time, price and volume. The symbol of my chart is NQM4.CME.
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| [2024-04-10 14:52:56] |
| John - SC Support - Posts: 36238 |
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Please get us an image of the Time and Sales window by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Even though it is blank, there are some things we can determine from the image. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-10 23:36:54] |
| User558380 - Posts: 36 |
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https://www.sierrachart.com/image.php?Image=171279216292.png
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| [2024-04-11 05:29:49] |
| Sierra_Chart Engineering - Posts: 17169 |
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Might be a color settings issue. Check Time and Sales colors: Graphics Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-11 12:16:25] |
| User558380 - Posts: 36 |
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Thank you so much! That did the trick. I changed my background from black to white. Greatly appreciate your help.
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