Support Board
Date/Time: Mon, 25 Nov 2024 01:38:28 +0000
Delayed options data
View Count: 268
| [2024-04-02 13:04:22] |
| User502866 - Posts: 6 |
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I'm currently unable to obtain any options data, I have tried several symbols e.g ESM24-CME and ZNM24-CBOT and have checked the following. 1.Update current version 2.Global settings-data/trade service settings-allow support for Sierra chart data feeds-YES 3.Global settings-symbol settings-update from server. 4.Started fresh with a new chartbook It was working last week, however, when I go to find symbol 'get options' now, nothing happens. In the message log it states 'Received symbols for underlying request from server: Underlying: ZN. Count 0'. This is the same for the ES |
| [2024-04-02 13:42:02] |
| Sierra_Chart Engineering - Posts: 17166 |
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We had to disable delayed options data. There is a performance issue related to this .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-02 14:16:09] |
| User502866 - Posts: 6 |
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Ok, thanks for the quick reply. Moving forward, is this temporary? |
| [2024-04-02 14:27:12] |
| Sierra_Chart Engineering - Posts: 17166 |
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Yes we can do delayed CME Group options data but on a separate port.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-02 14:27:22
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| [2024-04-02 14:36:11] |
| User502866 - Posts: 6 |
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Ok thanks, just one final question. When this has been done will the information be on a support board thread, I don't want to waste any more of your time asking about delayed data issues when there may be more important issue related to live data/accounts. Thanks for your help |
| [2024-04-22 04:04:23] |
| Sierra_Chart Engineering - Posts: 17166 |
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This is resolved but a new version is required and we need to release that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-22 04:05:26
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