Support Board
Date/Time: Mon, 25 Nov 2024 05:35:34 +0000
Manually adjusting ray anchor unwantedly adds timezone difference (even TWICE!)
View Count: 270
| [2024-04-02 11:53:19] |
| User512353 - Posts: 42 |
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SierraChart 2625. Steps to reproduce: 1. Global Settings >> Time Zone Settings >> UTC +0 2. File >> New Historical Chart >> {open for ES symbol} 3. Chart >> Chart Settings: 3a. Symbol >> Continuous Contract >> Continuous Futures Contract, Volume Based Rollover 3b. Bar Period >> Monthly 3c. Session Times >> Time Zone >> Chicago CST/CDT -6/-5 4. Tools >> Ray 5. Draw a ray e.g. from 2020/03 to 2023/10 candle stick bottoms with auto snap 6. Right click the just drawn ray >> Chart Drawing Properties 6a. Anchors >> Anchor 1 Date/Time: The 'default' snap on a monthly chart is some date with time 00:00:00 6b. change the time to 14:15:16, press enter: The time immediately changes to 20:15:16 (+6 hours) 6c. close the window by clicking OK 6d. Again right click the just drawn ray >> Chart Drawing Properties 6e. the anchor time is now changed to 02:15:16 of the next day (+6 hours again) Expected behavior: When drawing a tool on a chart, the time of an anchor should relate to the chart time zone. Manually changing the anchor time in the Chart Drawing Properties should be interpreted as relating to the time zone setting of the chart. Any automatic adjustment of this is unwanted. |
| [2024-04-02 23:04:22] |
| Sierra_Chart Engineering - Posts: 17169 |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-03 01:44:32] |
| Sierra_Chart Engineering - Posts: 17169 |
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First, in the case of the Historical chart, the times are not used for chart drawings. There is no time part at all. You should not be setting a time for the anchor in the case of a Historical chart . That will create a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 01:45:14
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| [2024-04-03 10:01:32] |
| User512353 - Posts: 42 |
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Well, it obviously works to set specific anchor times in historical charts. This is also a desirable feature, because when you e.g. use a ray to draw a trendline on a monthly historical chart, and then import the drawing with Chart Settings >> Chart Drawings >> Copy Chart Drawings From Other Charts >> ... into e.g. a 1-hour intraday chart, then the imprecision of the monthly chart becomes obvious. Thus you want to adjust the anchor time in the original chart, where you import it from. It does not make sense to duplicate the drawing in other charts. (And BTW you can adjust the drawing with the mouse in the importing chart as well. So any time adjustment is back-fed into the original chart anyway.) So, would be great if that use case could be taken into account and the problem be fixed. Thanks! |
| [2024-04-03 22:18:22] |
| Sierra_Chart Engineering - Posts: 17169 |
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We have gone over this carefully and we understand the reason for the problem. It will be resolved in the next release coming out tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-07 13:28:03] |
| User512353 - Posts: 42 |
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I confirm that the problem seems to be resolved with version 2627. Thank you very much! |
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