Support Board
Date/Time: Mon, 25 Nov 2024 04:59:53 +0000
not connecting to data after update to 2565
View Count: 361
| [2024-04-01 14:41:56] |
| Brian Lee Borchardt - Posts: 8 |
|
2024-04-01 09:32:24.495 | Trade activity files set size: 1444 2024-04-01 09:32:24.755 | Created the DTC Protocol server. 2024-04-01 09:32:24.759 | DTC Protocol Server listening on port 11099. 2024-04-01 09:32:24.760 | Reading Internal Order ID file. 2024-04-01 09:32:24.848 | Reading Trade Orders file. 2024-04-01 09:32:24.849 | Reading Trade Positions file. 2024-04-01 09:32:24.851 | Reading Trade Account Data files. 2024-04-01 09:32:24.861 | UDPListener (1636). Port 22904 | Listening on UDP port 22904. 2024-04-01 09:32:24.861 | Software version: 2625 64-bit 2024-04-01 09:32:24.861 | Primary Thread ID: 10132 2024-04-01 09:32:24.861 | Usage end date: 2024-04-19 2024-04-01 09:32:24.861 | Enabled for: Sierra Chart Historical Data Service. 2024-04-01 09:32:24.861 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-01 09:32:24.861 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-01 09:32:24.861 | Enabled for exchange2: CME 2024-04-01 09:32:24.861 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-01 09:32:24.861 | Current selected Data/Trading service: Teton CME Order Routing 2024-04-01 09:32:24.861 | Custom symbol settings values: enabled 2024-04-01 09:32:24.861 | Chart Update Interval: 500 2024-04-01 09:32:24.861 | Intraday Data Storage Time Unit: 1 2024-04-01 09:32:24.861 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-04-01 09:32:24.861 | 2024-04-01 14:32:24 Local computer time in UTC 2024-04-01 09:32:24.861 | 2024-04-01 09:32:24 Local computer time in SC Time Zone 2024-04-01 09:32:24.861 | 2024-04-01 14:32:20 Server time in UTC 2024-04-01 09:32:24.861 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-04-01 09:32:24.861 | Program path: C:\SierraChart\ 2024-04-01 09:32:24.861 | Data Files path: C:\SierraChart\Data\ 2024-04-01 09:32:24.862 | OS Version Number: 10.0 2024-04-01 09:32:24.862 | Locale Setting: C 2024-04-01 09:32:24.863 | DLLs: UserContributedStudies_64.dll 2024-04-01 09:32:24.863 | Allowed protected custom studies: 2024-04-01 09:32:24.863 | Crash reporter started: true 2024-04-01 09:32:24.863 | 2024-04-01 09:32:24.934 | Created the DTC Protocol historical data server. 2024-04-01 09:32:24.937 | HD Server Manager | Listening on port 11098. 2024-04-01 09:32:24.938 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-04-01 09:32:25.129 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-04-01 09:32:25.200 | Received 5 login tokens. 2024-04-01 09:32:25.229 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-04-01 09:32:25.229 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-04-01 09:32:26.678 | Symbol settings MD5 received. Request ID: 1. 2024-04-01 09:32:26.678 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-04-01 09:32:27.482 | Requested user files to download. 2024-04-01 09:32:29.473 | 2024-04-01 09:32:29.474 | Teton CME Order Routing | Firm: Dorman 2024-04-01 09:32:29.476 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 09:32:29.478 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 09:32:29.478 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 09:32:29.478 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 09:32:35.580 | File >> Disconnect selected. 2024-04-01 09:32:35.580 | DTC Client socket (1) | CloseSocket call. 2024-04-01 09:32:35.580 | Teton CME Order Routing | Disconnected. 2024-04-01 09:32:35.580 | DTC Client socket (1) | Closed. 2024-04-01 09:33:00.861 | 2024-04-01 09:33:00.861 | Teton CME Order Routing | Firm: Dorman 2024-04-01 09:33:00.861 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 09:33:00.931 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 09:33:00.932 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 09:33:00.932 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 09:33:20.844 | Teton CME Order Routing | Timeout connecting to server. 2024-04-01 09:33:20.844 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-04-01 09:33:20.844 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-01 09:33:20.860 | DTC Client socket (1) | CloseSocket call. 2024-04-01 09:33:20.860 | Teton CME Order Routing | Disconnected. 2024-04-01 09:33:20.860 | DTC Client socket (1) | Closed. 2024-04-01 09:33:20.860 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-01 09:33:22.866 | 2024-04-01 09:33:22.867 | Teton CME Order Routing | Firm: Dorman 2024-04-01 09:33:22.867 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 09:33:22.868 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 09:33:22.869 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 09:33:22.869 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 09:33:25.949 | File >> Disconnect selected. 2024-04-01 09:33:25.949 | DTC Client socket (1) | CloseSocket call. 2024-04-01 09:33:25.949 | Teton CME Order Routing | Disconnected. 2024-04-01 09:33:25.950 | DTC Client socket (1) | Closed. |
| [2024-04-01 16:35:40] |
| John - SC Support - Posts: 36238 |
|
Please exit from Sierra Chart and start the program again using the "Forced Login" option. Follow the instructions at the following link for this: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 19:18:33] |
| Brian Lee Borchardt - Posts: 8 |
|
I have attempted all suggestions without success. Dorman says everything is ok on their end. I don't want to uninstall completely only to find the problem lies somewhere beyond my computer. What to try next? Brian |
| [2024-04-01 21:52:08] |
| Sierra_Chart Engineering - Posts: 17169 |
|
Is there anything unusual about the Internet connection you are using? We want you to increase this setting to 25: Sierra Chart Server Settings: Network Socket Connection Timeout Time in Seconds (Global Settings >> Sierra Chart Server Settings >> General >> Network Socket) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 22:27:02] |
| Brian Lee Borchardt - Posts: 8 |
|
25 seconds didn't help I'm sending another message log. This looks different than the one this morning. Especially the "connected party did not properly respond after a period of time" part. 2024-04-01 17:08:26.908 | Trade activity files set size: 1444 2024-04-01 17:08:27.007 | Created the DTC Protocol server. 2024-04-01 17:08:27.009 | DTC Protocol Server listening on port 11099. 2024-04-01 17:08:27.009 | Reading Internal Order ID file. 2024-04-01 17:08:27.047 | Reading Trade Orders file. 2024-04-01 17:08:27.047 | Reading Trade Positions file. 2024-04-01 17:08:27.047 | Reading Trade Account Data files. 2024-04-01 17:08:27.052 | UDPListener (1700). Port 22904 | Listening on UDP port 22904. 2024-04-01 17:08:27.052 | Software version: 2625 64-bit 2024-04-01 17:08:27.052 | Primary Thread ID: 12300 2024-04-01 17:08:27.052 | Usage end date: 2024-04-19 2024-04-01 17:08:27.052 | Enabled for: Sierra Chart Historical Data Service. 2024-04-01 17:08:27.052 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-01 17:08:27.052 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-01 17:08:27.052 | Enabled for exchange2: CME 2024-04-01 17:08:27.052 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-01 17:08:27.052 | Current selected Data/Trading service: Teton CME Order Routing 2024-04-01 17:08:27.052 | Custom symbol settings values: enabled 2024-04-01 17:08:27.052 | Chart Update Interval: 500 2024-04-01 17:08:27.052 | Intraday Data Storage Time Unit: 1 2024-04-01 17:08:27.052 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-04-01 17:08:27.052 | 2024-04-01 22:08:27 Local computer time in UTC 2024-04-01 17:08:27.052 | 2024-04-01 17:08:27 Local computer time in SC Time Zone 2024-04-01 17:08:27.052 | 2024-04-01 22:08:24 Server time in UTC 2024-04-01 17:08:27.052 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-04-01 17:08:27.052 | Program path: C:\SierraChart\ 2024-04-01 17:08:27.052 | Data Files path: C:\SierraChart\Data\ 2024-04-01 17:08:27.052 | OS Version Number: 10.0 2024-04-01 17:08:27.052 | Locale Setting: C 2024-04-01 17:08:27.053 | DLLs: UserContributedStudies_64.dll 2024-04-01 17:08:27.053 | Allowed protected custom studies: 2024-04-01 17:08:27.053 | Crash reporter started: true 2024-04-01 17:08:27.053 | 2024-04-01 17:08:27.086 | Created the DTC Protocol historical data server. 2024-04-01 17:08:27.088 | HD Server Manager | Listening on port 11098. 2024-04-01 17:08:27.088 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-04-01 17:08:27.154 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-04-01 17:08:27.236 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-04-01 17:08:27.236 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-04-01 17:08:27.367 | Received 5 login tokens. 2024-04-01 17:08:28.802 | Symbol settings MD5 received. Request ID: 1. 2024-04-01 17:08:28.802 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-04-01 17:08:29.600 | Requested user files to download. 2024-04-01 17:08:31.591 | 2024-04-01 17:08:31.591 | Teton CME Order Routing | Firm: Dorman 2024-04-01 17:08:31.592 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 17:08:31.592 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 17:08:31.593 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 17:08:31.593 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 17:08:48.676 | File >> Disconnect selected. 2024-04-01 17:08:48.677 | DTC Client socket (1) | CloseSocket call. 2024-04-01 17:08:48.677 | Teton CME Order Routing | Disconnected. 2024-04-01 17:08:48.677 | DTC Client socket (1) | Closed. 2024-04-01 17:16:12.093 | 2024-04-01 17:16:12.093 | Teton CME Order Routing | Firm: Dorman 2024-04-01 17:16:12.094 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 17:16:12.170 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 17:16:12.170 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 17:16:12.170 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 17:16:33.216 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-04-01 17:16:33.216 | DTC Client socket (1) | CloseSocket call. 2024-04-01 17:16:33.216 | DTC Client socket (1) | Closed. 2024-04-01 17:16:33.216 | Teton CME Order Routing | Failed connections: 1 2024-04-01 17:16:33.216 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-04-01 17:16:33.216 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-01 17:16:33.231 | DTC Client socket (0) | CloseSocket call. 2024-04-01 17:16:33.231 | Teton CME Order Routing | Disconnected. 2024-04-01 17:16:33.231 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-01 17:16:35.254 | 2024-04-01 17:16:35.255 | Teton CME Order Routing | Firm: Dorman 2024-04-01 17:16:35.255 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-04-01 17:16:35.255 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-01 17:16:35.255 | DTC Client socket (1) | New receive buffer size: 0 2024-04-01 17:16:35.255 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-04-01 17:16:36.693 | File >> Disconnect selected. 2024-04-01 17:16:36.693 | DTC Client socket (1) | CloseSocket call. 2024-04-01 17:16:36.693 | Teton CME Order Routing | Disconnected. 2024-04-01 17:16:36.693 | DTC Client socket (1) | Closed. |
| [2024-04-01 22:29:20] |
| Sierra_Chart Engineering - Posts: 17169 |
|
Yes we have more information now. This problem is due to a firewall on your computer, or the network you are connecting from. The connection is expressly being blocked.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 22:40:45] |
| Brian Lee Borchardt - Posts: 8 |
|
I have Microsoft Defender which shows Sierra Chart has access. Also, turning Defender firewall off didn't help. The ISP says they don't limit or monitor connections. All other connections are operating normally. It is a puzzle.
|
| [2024-04-02 14:32:28] |
| Brian Lee Borchardt - Posts: 8 |
|
The problem is resolved. Firewall in router was inadvertantly changed to maximum setting. Somebody(!) just didn't understand what they were doing. My apologies and appreciation to everyone that became involved.
|
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