Support Board
Date/Time: Mon, 25 Nov 2024 07:28:51 +0000
Repeating shut down of Sierra Chart
View Count: 311
| [2024-03-24 01:20:16] |
| elion - Posts: 1 |
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Hello, Can you please help me, First, I love this software! but I am having an issue of continuous shutdowns without error codes onscreen, the entire application Sierra Charts closes without warning, (not the computer-just Sierra Chart) numerous times per day. This just started within the last two weeks. I can only find the error in the message log as: 2024-03-23 19:55:58.955 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. It is fair to say that I don't know what I am looking for though. I did send the entire message log from the last incident for analysis through the message log. I have tried the following without success by consulting the support board: 1. downloading the updates for Sierra Chart including the Prerelease version. 2. Starting in Safe Mode 3. Updating Windows 11, including incompatible drivers. I have 128GB RAM and about 70GB of available memory on the optical hard drive. I am not super computer technical and am having trouble finding the appropriate resources to resolve this. Can you please help me? Thank you! Lorn A Date Time Of Last Edit: 2024-03-24 01:48:17
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| [2024-03-24 02:23:07] |
| Sierra_Chart Engineering - Posts: 17172 |
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First, this should never happen. If you are running in Safe Mode, you should not have this problem. Which would indicate this is a system issue. Based upon everything we are reading here, at this point we want you to use a different computer and see if you can reproduce the problem. The computer has to be ruled out as the problem. If that is difficult, the next step is to do a completely new installation of Sierra Chart into a different folder. Start with new Chartbooks and do not use anything existing from a prior installation (Although this should not matter). Install Sierra Chart into the folder: C:\SierraChart2\ The other thing we would like to know is how much memory is Sierra Chart using? You can tell through the Windows task manager: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.28 - Memory or Graphics Device Interface Object Leak Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-24 02:25:42
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