Support Board
Date/Time: Sun, 24 Nov 2024 23:14:16 +0000
Current live price indicator is far away from the current price bar.
View Count: 976
| [2024-03-18 19:48:06] |
| 3152sier - Posts: 50 |
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Hello Support: I don't know how to fix this, please help, thank you. |
| [2024-03-18 21:06:31] |
| John - SC Support - Posts: 36238 |
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Please get us an image of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-19 15:19:27] |
| 3152sier - Posts: 50 |
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hello I tried to attach a chart but it did not upload. can I send the chart image by email. I get the message chart uploaded and the file name but I don't see it here attached to this message. |
Private File Attachment Deleted.  UploadImage.png / V - Attached On 2024-03-19 15:11:33 UTC - Size: 29.45 KB - 68 views |
| [2024-03-19 15:22:50] |
| 3152sier - Posts: 50 |
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I see now chart was attached in the last message from me. Thank you. |
| [2024-03-19 16:43:14] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-20 14:12:47] |
| 3152sier - Posts: 50 |
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Hello Support: I need help with this issue as I have tried. At the top of the chart it says delayed. Thank you. |
| [2024-03-20 17:07:19] |
| John - SC Support - Posts: 36238 |
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Are you still having this problem during the active day trading session that is now open?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-20 18:44:02] |
| 3152sier - Posts: 50 |
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Yes the problem is still there. Thank you. |
| [2024-03-20 22:14:39] |
| John - SC Support - Posts: 36238 |
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Please get us your message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-21 18:52:06] |
| 3152sier - Posts: 50 |
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Hello Support: Symbol:AMD log sent using "send for analysis" |
| [2024-03-21 19:40:38] |
| John - SC Support - Posts: 36238 |
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You have the "NASDAQ TotalView" exchange active from us. As such, you need to enter your chart symbols for U.S. Equities with a -NQTV suffix, so for AMD you would need to enter AMD-NQTV in order to get the data from our NASDAQ TotalView exchange. Refer to the following: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes The log you sent shows that you only had the symbol entered as "AMD", therefore this would pull the data from our "U.S. Equities Consolidated Tape" exchange, for which you are not setup to get the real-time data. This is why you were getting the delayed data for this chart. And keep in mind that since you are using Interactive Brokers, you need to use the "Trade and Current Quote Symbol" and enter the full Interactive Brokers symbol in order to actually trade the equities. Refer to the following: Notice: Upcoming Mandatory US Equities/Stocks Symbol/Data Changes for Interactive Brokers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 15:58:21] |
| 3152sier - Posts: 50 |
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hello support as suggested by you, I used the trading symbol with the extension e.g tsla-stk-smart/nasdaq. now the chart is updating correctly in real-time and I can do simulated trading. However, I am not able to do non-simulated real trading. please help me with this issue also. Thank you. |
| [2024-04-01 16:58:01] |
| John - SC Support - Posts: 36238 |
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It looks like you are connected to Interactive Brokers. Are you selecting the option for "Trade >> Trade Simulation Mode On" to turn off Simulation Mode and then be trading live with IB? Refer to the following for this: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes If you are not in Simulation Mode and you are having a problem trading, then we need to know exactly what is occurring. Also, check your "Trade >> Trade Service Log" file to see if there is information in there on what may have occurred. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-01 20:31:42] |
| 3152sier - Posts: 50 |
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""It looks like you are connected to Interactive Brokers. Are you selecting the option for "Trade >> Trade Simulation Mode On" to turn off Simulation Mode and then be trading live with IB? "" 1. Yes, this is exactly what I am doing. 2. The lines below are copied from the Trade Service Log for your information. 2024-04-01 14:09:17.771 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-04-01 14:09:17.771 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-04-01 12:26:17.834 | Trading message from IB: OrderId 13768 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 13768. InternalOrderID: 39861. * 2024-04-01 12:26:17.834 | Order cancellation failed | OrderId 13768 that needs to be cancelled is not found. Internal Order ID: 39861. Service Order ID: 13768. Symbol: tsla-stk-smart/nasdaq. Account: xxxxxxx * |
| [2024-04-01 21:12:01] |
| John - SC Support - Posts: 36238 |
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Were you trying to enter a new order or cancel an order?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-02 03:28:34] |
| 3152sier - Posts: 50 |
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"Were you trying to enter a new order or cancel an order?" I entered many orders but when they did not execute, I canceled them instead of leaving them on the chart. |
| [2024-04-03 01:21:19] |
| Sierra_Chart Engineering - Posts: 17163 |
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We need to understand exactly what the problem is. Is there any problem submitting an order, or is it that you do not see the Position after the fill? Or what exactly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-03 03:01:25] |
| 3152sier - Posts: 50 |
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1. Yes there is a problem submitting the order; the order does not fill. 2. I keep an order on the chart waiting for a trade. when I move the order and drag it near the price to place the trade; the order line jumps back to its original position waiting position from where I started to drag it. Therefore trade cannot be placed. I have tried dragging the order line right into the last active live bar and the order does not get filled. 3. I have tried placing a market order and it does not go through. I have also tried limit and stop orders as well but with no success. Thank you for your help. |
| [2024-04-03 04:09:55] |
| 3152sier - Posts: 50 |
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P.S. I have no problem trading in simulation mode; that is working perfectly. Thank you. |
| [2024-04-03 16:32:36] |
| John - SC Support - Posts: 36238 |
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Work with Market orders only to start with. Place a Market Order and if it does not fill, then open your "Trade >> Trade Service Log" and post the information from that log to this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-03 18:56:34] |
| 3152sier - Posts: 50 |
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2024-04-03 14:51:15.601 | TradeActivity files query time: 0.989949 seconds. Entries: 0. Current queries: 2 2024-04-03 14:51:19.429 | TradeActivity files query time: 3.828710 seconds. Entries: 15959. Current queries: 1 2024-04-03 14:51:20.380 | Interactive Brokers | Requesting Open orders. 2024-04-03 14:51:20.516 | Interactive Brokers | Received Open orders end message. 2024-04-03 14:52:00.018 | TradeActivity files query time: 2.874030 seconds. Entries: 14. Current queries: 10 2024-04-03 14:52:01.639 | TradeActivity files query time: 1.621231 seconds. Entries: 16. Current queries: 11 2024-04-03 14:52:02.329 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-04-03 14:52:02.329 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-04-03 14:52:03.314 | TradeActivity files query time: 1.675037 seconds. Entries: 16. Current queries: 10 2024-04-03 14:52:04.785 | TradeActivity files query time: 1.470806 seconds. Entries: 714. Current queries: 9 2024-04-03 14:52:06.216 | TradeActivity files query time: 1.431150 seconds. Entries: 83. Current queries: 8 2024-04-03 14:52:07.604 | TradeActivity files query time: 1.387309 seconds. Entries: 7085. Current queries: 7 2024-04-03 14:52:08.950 | TradeActivity files query time: 1.346313 seconds. Entries: 54. Current queries: 6 2024-04-03 14:52:10.278 | TradeActivity files query time: 1.328155 seconds. Entries: 83. Current queries: 5 2024-04-03 14:52:11.589 | TradeActivity files query time: 1.310941 seconds. Entries: 83. Current queries: 4 2024-04-03 14:52:12.884 | TradeActivity files query time: 1.294853 seconds. Entries: 54. Current queries: 3 2024-04-03 14:52:14.205 | TradeActivity files query time: 1.320908 seconds. Entries: 2431. Current queries: 2 2024-04-03 14:52:15.672 | TradeActivity files query time: 1.467090 seconds. Entries: 83. Current queries: 1 2024-04-03 14:53:09.830 | TradeActivity files query time: 0.128196 seconds. Entries: 0. Current queries: 12 2024-04-03 14:53:10.142 | TradeActivity files query time: 0.311773 seconds. Entries: 0. Current queries: 11 2024-04-03 14:53:10.269 | TradeActivity files query time: 0.127040 seconds. Entries: 256. Current queries: 10 2024-04-03 14:53:10.419 | TradeActivity files query time: 0.150020 seconds. Entries: 0. Current queries: 9 2024-04-03 14:53:10.561 | TradeActivity files query time: 0.142184 seconds. Entries: 0. Current queries: 8 2024-04-03 14:53:10.679 | TradeActivity files query time: 0.118212 seconds. Entries: 0. Current queries: 7 2024-04-03 14:53:10.840 | TradeActivity files query time: 0.160223 seconds. Entries: 0. Current queries: 6 2024-04-03 14:53:10.983 | TradeActivity files query time: 0.143511 seconds. Entries: 0. Current queries: 5 2024-04-03 14:53:11.169 | TradeActivity files query time: 0.185715 seconds. Entries: 0. Current queries: 4 2024-04-03 14:53:11.377 | TradeActivity files query time: 0.208163 seconds. Entries: 0. Current queries: 3 2024-04-03 14:53:11.495 | TradeActivity files query time: 0.117565 seconds. Entries: 0. Current queries: 2 2024-04-03 14:53:11.635 | TradeActivity files query time: 0.140065 seconds. Entries: 738. Current queries: 1 2024-04-03 14:54:51.248 | Interactive Brokers | Requesting Open orders. 2024-04-03 14:54:51.250 | Interactive Brokers | Received Open orders end message. 2024-04-03 14:55:34.797 | Requesting order status for non-responsive order. Time since last action: 57.8 seconds | Symbol: tsla-stk-smart/nasdaq | TradeAccount: U908025 | InternalOrderID: 39905 | ServiceOrderID: 13773 | Current Status: Order Sent * 2024-04-03 14:55:35.807 | Interactive Brokers | Requesting Open orders. 2024-04-03 14:55:35.809 | Interactive Brokers | Received Open orders end message. 2024-04-03 14:55:35.809 | Trading server did not acknowledge new order | Symbol: tsla-stk-smart/nasdaq | TradeAccount: U908025 | InternalOrderID: 39905 | ServiceOrderID: 13773 | Current Status: Order Sent * |
| [2024-04-03 19:01:11] |
| 3152sier - Posts: 50 |
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Market order did not fill; I posted the trade service log above after it did not fill. Thank you. |
| [2024-04-03 20:53:52] |
| John - SC Support - Posts: 36238 |
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There is a connectivity issue between your Sierra Chart and TWS. But we do not know exactly what it is, as there is not enough information. The one thing we can tell you to check is to ensure that you are on the most recent version of Sierra Chart (v 2626) and that you are on the most recent "Stable" release of TWS (make sure it is what they call a "Stable" release, do not use any other version). Then see if you continue to have an issue refer to the following: Interactive Brokers Trading Service: Trading Related Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-04 17:15:37] |
| 3152sier - Posts: 50 |
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Hello Support: John I have done what you suggested in your previous post but the issue remains. I need help with this, please. Now the simulation mode that was working fine has come up with issues similar to the real-time mode issues. Please let me know if you require payment for service to resolve this issue. And if so how much? Thank you. |
| [2024-04-04 20:18:42] |
| John - SC Support - Posts: 36238 |
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This does not make any sense. Simulation mode can not have a problem. What exactly is occurring when you have Simulation Mode On? What are you doing and what is occurring?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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