Support Board
Date/Time: Mon, 25 Nov 2024 12:47:44 +0000
Heatmap not showing
View Count: 325
| [2024-03-10 17:27:25] |
| User371762 - Posts: 5 |
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Hello, Right now i have the Advanced Package 11 and I'm on a free trial for the Package 12. I'm logged in Sierra with my TopStep Account for which i pay the Level 2 Data. I tried now to create a heatmap and opened a few chartbooks which should have a heatmap but nothing works. When I'm logged in with my Topstep Acc in Bookmap, everything works fine. What is the Problem? |
| [2024-03-11 05:21:22] |
| Sierra_Chart Engineering - Posts: 17172 |
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First thing you need to do is update Sierra Chart to the current version: Software Download: Fast Update And then follow through the instructions here: Market Depth Historical Graph: Market Depth Historical Graph Not Displaying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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