Support Board
Date/Time: Mon, 25 Nov 2024 13:24:11 +0000
Migration from sc.SendEmailMessage to Telegram
View Count: 296
| [2024-03-07 08:44:14] |
| binaryduke - Posts: 369 |
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In light of the SCE decision to immediately kill support for email notification of alerts, please could you provide some information on the migration path for studies that are making use of the existing sc.SendEmailMessage call. Thanks.
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| [2024-03-07 10:03:13] |
| Sierra_Chart Engineering - Posts: 17172 |
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These messages will be routed into the user chosen selected chat group, which can then be configured to relay to Telegram. And then when we have our own Web/mobile application, which should not take too long to put together , then you can view the alerts that way. Instead of through Telegram. The replacement solution for this will be ready we expect no later than Monday. This was not our decision: SCE decision to immediately kill support for email notification of alerts
A service provider did that! However, it brought attention to something we knew was a problem. And this is why we are developing an alternative quickly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-07 10:06:50
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| [2024-03-07 10:19:10] |
| Sierra_Chart Engineering - Posts: 17172 |
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That function does allow you to specify any email address. The new functionality only allows an alert message, or messages sent from that function, into a chat group, which would be associated with the Sierra Chart user, or any other user the Sierra Chart user decides to add. In any case you cannot expect us to be supporting sending an email to any email address. It was intended only to be used by a user to send to their own email addresses. That function was added with hesitancy. Anyway what we are trying to get at, we reserve the right, to completely terminate that functionality altogether immediately without notice, and that should be expected. Since that function was a very generous, and unrestricted function, which should really have never been added to begin with. Whether we said anything about this or not! It is a situation of abuse, that email rights were terminated by an outside provider. Whether that was a correct determination of the abuse or not, this is how it was interpreted. Email is simply inherently unreliable. The new method of transmitting messages is extremely reliable, and unfiltered. There may be reliability problems with Telegram but not through our own systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-07 10:21:44
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| [2024-03-07 12:18:33] |
| binaryduke - Posts: 369 |
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OK. Will you be maintaining email notifications for followed messages from the support board & account support tickets or does your service provider's actions mean that everything's going to move to Telegram?
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| [2024-03-07 20:06:18] |
| Sierra_Chart Engineering - Posts: 17172 |
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You will still get email notifications for responses for Support Board messages/threads and tickets. But of course we cannot guarantee delivery. What is not allowed, are email/SMS messages which would originate from the Sierra Chart program on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-07 20:07:39
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