Support Board
Date/Time: Mon, 25 Nov 2024 14:58:21 +0000
Rithmic data issue
View Count: 302
| [2024-03-05 09:45:30] |
| User933018 - Posts: 4 |
|
Hi, I am signed up for a top step tryout, the data for which is provided through Rithmic. I currently have the rithmic login info in sierra settings along with market data+historical data login info and have had no issue with this for weeks now. Since yesterday, my charts are constantly switching between waiting to download historical data, downloading, historical data, and historical download complete, yet nothing on the charts changes. The price is misaligned with where it should be most of the time and sometimes correct. I have gone through the forum and have found some potential solutions, none of which have worked. I have tried removing the market data and historical data login info from data/trade service settings and have allowed for support from sierra chart data feeds so that I can rely on the Denali data I pay for but then my charts just stall and nothing loads. I have also disconnected from the Rithmic feed and then connected to my live Teton feed so I can ensure that wasn't the problem. Please advise how to proceed. Thanks |
| [2024-03-05 14:50:02] |
| Sierra_Chart Engineering - Posts: 17174 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 2 minutes, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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