Support Board
Date/Time: Mon, 25 Nov 2024 15:00:45 +0000
Failing to get delayed data to work, unknown symbol ... Market depth request not allowed.
View Count: 213
| [2024-03-05 00:56:48] |
| mkemn - Posts: 1 |
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This is the error from the log Symbol Error - ZBH24 is unknown, unavailable, or improperly formatted. Market depth request not allowed | 2024-03-04 19:42:40.438 I'm trying to get delayed data on ES for simulated trading. I have the data service set to Trading Evaluator - Delayed. I'm currently trying ESH24 symbol but no other symbols I have tried work either. The data connection is in the green and it populates with historic data but nothing flows after that. I recently upgraded to a higher package, base advanced package 5. Things I have tried to use: Edit -> Translate Symbol to current service. Restarting. |
| [2024-03-05 04:04:56] |
| Sierra_Chart Engineering - Posts: 17174 |
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You are running an old version of Sierra Chart. It is mandatory that you update. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-05 04:05:36
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