Support Board
Date/Time: Mon, 25 Nov 2024 16:26:53 +0000
Account Questions
View Count: 195
| [2024-02-27 16:59:28] |
| User143681 - Posts: 45 |
|
Hello, account is paid through 6 months. Yet receiving next months payment notice. Please advise. 2024-01-17 23:01:04 PayPal - Add Credit 58K91885... (PDF) 221.00 USD 227.00 USD Usage Time About to Expire - Your usage time will expire in 1 day. Your Services Balance of 202.00 USD is too low to cover next months fee of 233.3 USD for your account. Which includes 12.5 USD for the Denali Exchange Data Feed (Activate/Deactivate Denali Exchange Data Feed Features). For a complete list of recurring services, refer to this page. You will need to make a payment of 32 USD. |
| [2024-02-27 17:56:17] |
| John - SC Support - Posts: 36248 |
|
You are setup to renew for 6 months. But your Usage Time from the last time you purchased is ending on February 27, 2024 (today). So you need to have enough funds in your account to cover the cost of the renewal for 6 months of package 11 today, so that tonight, when the system goes to renew your account, you will be automatically renewed. Also, the end of the month is coming soon, and your exchange fees will be renewing on the first of March. Therefore, you may want to add enough funds to cover the costs for both of these, which is what the message you received is stating. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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