Support Board
Date/Time: Mon, 25 Nov 2024 15:44:13 +0000
Live Data of NQ
View Count: 399
| [2024-02-26 15:49:10] |
| User463335 - Posts: 14 |
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Not sure whats the issue I am facing trouble in accessing the real-time data, I am not sure whats the issue, I had paid and subscribed to all relevant services..
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| [2024-02-26 17:59:16] |
| John - SC Support - Posts: 36245 |
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Everything on your account looks good. Therefore we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-27 07:54:36] |
| User463335 - Posts: 14 |
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Hello Thanks for the reply, now its working maybe this happened during regular marketing hours, shall revert if I get same issue during market hours. Best Regards Saju |
| [2024-02-29 14:45:04] |
| User463335 - Posts: 14 |
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Hello, I had run the settings exactly as you mentioned, still found all the data lagging.. !!this is after I have paid for realtime data.. can you pls let me know how we can fix this issue?
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| [2024-02-29 17:26:50] |
| John - SC Support - Posts: 36245 |
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What exactly do you mean by "...still found all the data lagging..!!"? How are you determining that it is lagging? Do you have any insight as to how much it is lagging? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-29 17:54:58] |
| User463335 - Posts: 14 |
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Hello John, BY Lagging I mean that since I do not have continuous live data during market operating hours all my market orders are executed with huge differences, for NQ I found a difference of 15 points difference between the click and execution earlier today during market hours!! I do have other MT4 platforms that provide live data but can't integrate all brokerage accounts, that is the reason I had paid for the Sierrachart to avail all chart analysis but if live data freezes during market hours then I have losses in trading. Also note that this happens only during regular market hours, during pre-market or after-market hours Sierrachart data works perfectly. Do you have any solutions, My friend.. |
| [2024-02-29 18:08:37] |
| John - SC Support - Posts: 36245 |
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Please do the following: - Select "Global Settings >> Customize Chart Header - Standard" and make sure the item for "Data Delay" is on the right side (displayed) and is high enough in the list that you will be able to see it in your Chart Header. - Select OK to close that window. - Go to the chart where you are having the problem. - Verify that you now have an item in your Chart Header that starts with "DD:". - Take a screenshot of that chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Post that image to this thread for us to see. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-29 18:36:46] |
| User463335 - Posts: 14 |
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https://www.sierrachart.com/image.php?Image=1709231627410.png Hello John, pls find the link, let me know if you can get the link correctly. By the way, the data is live as of now.. this happens in between especially during the initial peak hours market hours. Do let me know how we can fix this issue. Best Regards Saju |
| [2024-02-29 19:32:52] |
| John - SC Support - Posts: 36245 |
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Keep an eye on the value after the DD: in your Chart Header. If you feel the data is lagging, check that number and get us a screenshot of what you are seeing. Also, when this occurs, please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-29 19:56:40] |
| User463335 - Posts: 14 |
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Hello john, Just not it was delayed to 002..., hopefully, its captured in this image https://www.sierrachart.com/image.php?Image=1709236435716.png It happens during the opening hour and now which is the closing hour when there is trading volume volatility... Hopefully, you can find and resolve it.. |
| [2024-02-29 20:05:26] |
| User463335 - Posts: 14 |
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I mean Just now.. https://www.sierrachart.com/image.php?Image=1709236843889.png -- this image should show 00:00:02 https://www.sierrachart.com/image.php?Image=17092370926.png you can check all three images.. Hello john, Just not it was delayed to 002..., hopefully, its captured in this image https://www.sierrachart.com/image.php?Image=1709236435716.png It happens during the opening hour and now which is the closing hour when there is trading volume volatility... Hopefully, you can find and resolve it.. |
| [2024-02-29 20:17:27] |
| User463335 - Posts: 14 |
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Dear John, 00:00:10 delay.. https://www.sierrachart.com/image.php?Image=1709237737974.png |
| [2024-02-29 21:37:31] |
| John - SC Support - Posts: 36245 |
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The DD: at the top is showing 00:00:00. How do you know there is a 10 second delay?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 14:41:18] |
| User463335 - Posts: 14 |
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Hello John Attaching a few links showing the delay...maybe It's not getting correctly captured https://www.sierrachart.com/image.php?Image=1709304057438.png https://www.sierrachart.com/image.php?Image=1709303499351.png https://www.sierrachart.com/image.php?Image=1709303538722.png reading at @ 00.00.52 Please advise if we have any solutions.. Best Regards Saju |
| [2024-03-01 14:50:16] |
| User463335 - Posts: 14 |
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John, delay of a Minute.. https://www.sierrachart.com/image.php?Image=1709304578978.png |
| [2024-03-01 15:13:55] |
| User463335 - Posts: 14 |
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Hello John Another one, NQ see if you are able to see the delay.. https://www.sierrachart.com/image.php?Image=1709305990497.png |
| [2024-03-03 19:30:41] |
| Sierra_Chart Engineering - Posts: 17174 |
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Regarding the delay, refer to: Prices / Data Falling Behind This is a very comprehensive page that covers all of the possibilities. Update to the latest version of Sierra Chart: Software Download: Fast Update Enable NTP through Global Settings >> NTP Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-03 19:33:32
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| [2024-03-04 07:25:34] |
| User463335 - Posts: 14 |
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Thanks Noted the contents Downloaded Pre-release version of the software and enabled NTP. Shall update the results during tomorrow's regular market hours. Best Regards Saju Date Time Of Last Edit: 2024-03-04 08:06:50
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| [2024-03-05 07:08:53] |
| User463335 - Posts: 14 |
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Hello Thanks it worked perfectly fine today during market hours, !! This may be due to the low volume, hence you may close the case if the ticket can't be kept open till volume picks up.. |
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