Support Board
Date/Time: Mon, 25 Nov 2024 16:24:10 +0000
Not Receiving Live Data After Update
View Count: 384
| [2024-02-22 22:15:24] |
| joefennessey - Posts: 40 |
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Hi, I don't seem to be receiving live data after an update. I've tried restarted Sierra Chart and my data feed. Please troubleshoot. Michael |
 Picture1.png / V - Attached On 2024-02-22 22:14:58 UTC - Size: 141.54 KB - 54 views |
| [2024-02-22 23:38:36] |
| Sierra_Chart Engineering - Posts: 17174 |
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You need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you are with AMP we recommend moving to Teton order routing: Sierra Chart Teton Futures Order Routing This will save money on trading and provide higher quality order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-22 23:39:05
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| [2024-02-23 17:44:27] |
| joefennessey - Posts: 40 |
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I enabled the Denali data feed and am getting live data again. Thank you. Will I still be able to use the CQG order routing for the time being? I didn't change anything in the Data/Trade Service Settings (attached Picture1). Data seems to be flowing though. Does something here need to be changed? Finally, the QuoateBoard is getting live top of book data, but I can't see my live positions (attached Picture2). Those positions can be seen in the Trade Positions window. Can you troubleshoot and bring back the positions in the QuoteBoard? Thanks, Michael |
| Picture1.png / V - Attached On 2024-02-23 17:42:13 UTC - Size: 114.9 KB - 53 views Picture2.png / V - Attached On 2024-02-23 17:43:53 UTC - Size: 218.19 KB - 61 views |
| [2024-02-23 19:27:22] |
| John - SC Support - Posts: 36248 |
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You are still using CQG for your order routing. There is nothing you need to change in the setup. You should be seeing the positions in the Quote Board. We have to ask the silly question of whether you have positions open for the symbols that are shown in the Quote Board at that time? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-23 19:38:20] |
| joefennessey - Posts: 40 |
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Thank you John. We should have positions for EU6, EP, and TYA in the screenshot.
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| [2024-02-23 19:50:30] |
| John - SC Support - Posts: 36248 |
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We have passed the issue of the Quote Board to our secondary support. But we wanted to point out that you have activated the "Professional" exchange options. If you are not a professional trader (i.e. you trade other people's money) and you are not listed on the FINRA database for brokers, then you should qualify for the non-professional exchanges, which are much cheaper. Unfortunately, we can not give refunds for the exchanges, as the exchanges do not give refunds, but this is something that can be solved for next month, if you want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-23 20:44:58] |
| joefennessey - Posts: 40 |
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Thank you John. Unfortunately I am a professional trader but I appreciate the heads up. Let me know what the secondary support says. |
| [2024-02-25 02:45:28] |
| Sierra_Chart Engineering - Posts: 17174 |
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Regarding the Position Quantity on the Quote Board, do you have more than one trading account assigned to your CQG username?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-25 19:30:45] |
| joefennessey - Posts: 40 |
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In the past I believe there was more than one, but we currently only have one.
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| [2024-02-25 21:05:27] |
| Sierra_Chart Engineering - Posts: 17174 |
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Is Trade >> Trade Simulation Mode On disabled? Open the Trade Window for the chart you are trading from and reselect the Trade Account from the list of accounts. Even if there is just one. Try selecting another account if there is a simulation account and then go back to a non-simulated account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-25 21:07:42
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| [2024-02-26 00:36:24] |
| joefennessey - Posts: 40 |
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Hi, Trade Simulation Mode is disabled (Picture1). There's only one trade account in the trade window (Picture2). Reselecting it didn't seem to help. |
Private File Private File |
| [2024-02-26 23:10:13] |
| Sierra_Chart Engineering - Posts: 17174 |
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In the next release re-selecting the Trade Account from the list, even if it is just one account listed, should resolve the problem. We will have a new release out in one or two more days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-27 22:22:03] |
| joefennessey - Posts: 40 |
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I updated a few minutes ago and the problem persists.
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| [2024-02-28 00:08:30] |
| Sierra_Chart Engineering - Posts: 17174 |
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We have not yet released the change.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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