Support Board
Date/Time: Mon, 25 Nov 2024 13:26:55 +0000
GREETINGS
View Count: 615
| [2024-02-14 17:59:01] |
| User282886 - Posts: 23 |
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I have created a DOM for the instrument that I use. The problem i am having is it does not show all of the prices like it should in the sold column. I have a jig saw dom next to it and the one I am trying to use with SC isn't showing all the orders that sold. I have asked around to others that I know and have adjusted some setting so that it all should show up and also move faster but with no success. I am so lost at this point. I would greatly appreciate any help you can give or suggest please. Thank you a head of time. I hope you understand my concerns.
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| [2024-02-14 17:59:04] |
| John - SC Support - Posts: 36238 |
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What is the symbol for the Trading DOM where you are having this problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-15 00:38:34] |
| User282886 - Posts: 23 |
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IT IS THE SP MES THE MACROS
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| [2024-02-15 14:22:54] |
| Sierra_Chart Engineering - Posts: 17172 |
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Refer to these instructions and check the Market Depth window and related settings: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-16 01:57:08] |
| User282886 - Posts: 23 |
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I have reviewed the information sent and I had everything already set accordingly. I even re downloaded the latest version of SC again and restarted etc. I went through all the settings to double ck those and they were all already set up correctly. I still am not gtting no where near the date showing in my SC Dom vs my Jig Saw Dom. I am missing out on so much data not showing in comparison. What do you suggest next?? Thank you so far for all the replies and help it is greatly appreciated. I will look forward to the next suggestions.Thank you
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| [2024-02-16 02:54:30] |
| Sierra_Chart Engineering - Posts: 17172 |
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Open a market depth window with File >> Open Market Depth Window. Position this window over the chart. And follow the instructions here to take a screen image with overlays and then post it here: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-16 02:54:43
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| [2024-02-19 14:33:17] |
| User282886 - Posts: 23 |
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Did you see the screen shot I sent? I hope I did it correctly thank you |
| [2024-02-19 17:36:03] |
| John - SC Support - Posts: 36238 |
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There is not a file attached. Please follow the instructions at the following link to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-21 03:05:40] |
| User282886 - Posts: 23 |
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I followed the directions and when i click submit it says upload not uploaded. I have no idea for sure it it did but to me it appears it did not or at least it is not showing in this window for me to submit it. Maybe it was sent to you all another way i don't know. It all makes sense how to do it and i believe i did not right according to the directions. Please let me know if you received it or not. Also I never received an answer if you received the screen shots i sent to you or not??? Please let me know. I really have not been able to use sierra because it isnt the way i need it yet on the dom. I use the dom for most all of my trading. I would love to get this worked out soon as possible. Thank you all for your support very much sir. Hope to find out more tomorrow morning. If we need to go a screen share or remote let me know i am good with it. I just want to get it fixed thx you again
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Attachment Deleted. Private File |
| [2024-02-21 15:33:26] |
| John - SC Support - Posts: 36238 |
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The only file attached is your Chartbook. We have not received the images. We need to see the images to be able to help. Please go through the instructions again at the following link: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-21 17:01:50] |
| User282886 - Posts: 23 |
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https://www.sierrachart.com/image.php?Image=1708534731225.png
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| [2024-02-21 17:02:09] |
| User282886 - Posts: 23 |
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https://www.sierrachart.com/image.php?Image=1708534731225.png
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| [2024-02-21 18:08:22] |
| John - SC Support - Posts: 36238 |
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We do not see any issues with the images you have provided. You are getting the Market Depth data up and down the prices that are shown. What exactly is the issue you are having relative to these images?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 01:05:14] |
| User282886 - Posts: 23 |
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Both doms was cleared and started at the same time. Now look at the recent bid and offer in the middle and compare the numbers on the same market same time and look at the difference between the Dom SC has vs the Jig Saw dom. There is a big difference between the two. Obviously over a longer period of time the difference is much more substantial. The SC dom is not showing near the the amount of orders in comparison so I am not getting the same information and I should be. The SC Dom does not no where show the same amount of orders which can makes a big in putting a trade on or not.
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| [2024-02-22 16:38:11] |
| John - SC Support - Posts: 36238 |
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The images you provided are both the same, so there is nothing to compare to. But there may be differences in how JigSaw does their calculations for Recent Bid/Ask versus how Sierra Chart does it. Refer to the following for information on how the Recent Bid/Ask are calculated: Global Trade Settings Windows: Recent Bid Volume - Left/Center/Right Aligned And also refer to the following setting and the one below it, that can affect how the Recent Bid/Ask are handled: Global Trade Settings Windows: Reset Recent Bid/Ask Volume on Bid/Ask Change (Global Settings >> Chart DOM Settings >> Other >> Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 17:44:57] |
| User282886 - Posts: 23 |
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Unless I sent the wrong images they are Definitely not the same by no means. There is big difference between the two. unless I sent the wrong images? Please can you send the images back to me then to double ck? Or i can resend them there is no way they are the same.
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| [2024-02-22 18:44:14] |
| John - SC Support - Posts: 36238 |
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You uploaded the same image twice. Scroll back up and see what you attached.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-23 02:39:17] |
| User282886 - Posts: 23 |
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C:\Users\Cenni\OneDrive\Pictures\Screenshots\Z4.png Thank you fro pointing that out. Obviously that was the problem. There was nothing to compare it to. Here is the other image you need to look at it compared to the Dom of Sierra now. Both images were cleared and started at the same time And you can see the big difference between the two. Same market, same time. I apologize for not being familiar with this system. |
| [2024-02-23 16:16:49] |
| John - SC Support - Posts: 36238 |
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You did not attach the image, you just gave us the path to the file on your system. Please attach a file by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-27 01:26:49] |
| User282886 - Posts: 23 |
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https://www.sierrachart.com/image.php?Image=1708997006139.png Hopefully this is correct for you to be able to see the difference between the two dom's . As you can see the jig saw dom has way more info and my SC dom is not hardly showing no where near the same amount of information. I am sure it has something to do with a setting or something. My Original plan was to cancel my subscription with jigsaw and use Sierra Charts Dom set up like jigsaw dom. But I've not had much luck with that. If there's any advice or anything you do to help me with it, I'd greatly appreciate it. Thank you very much. I've been paying for my service with the Sierra and really haven't used it because I can't get everything set up the way I like to with the Dom. I have already invested a lot of time trying to learn the system and hate to quit or cancel now and go back to what I had greatly appreciate your help and help me resolve this. Thank you. |
| [2024-02-27 16:01:09] |
| John - SC Support - Posts: 36238 |
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All of the attached images have been of the Sierra Chart DOM. We need to see what you are comparing this to so we understand what exactly you are seeing that is different.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-28 01:53:20] |
| User282886 - Posts: 23 |
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I still have not got an answer back on this problem. Can or are you going to help me with it? I sent. I sent a reply back over the weekend and still have not heard nothing back. I resent the pictures so you Could see exactly what I was talking about. I appreciate a response. Thank you
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| [2024-02-28 15:00:39] |
| John - SC Support - Posts: 36238 |
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As noted in our last post, we still have not received any images of the other system that you are comparing to. All of the images in this thread have been of the same Sierra Chart DOM.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-04 02:48:40] |
| User282886 - Posts: 23 |
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I have a video from my account on Loom showing the two DOMs operating next to each other. You can speed it along or move it farther ahead for time sake and see the Tremendous difference between the two in orders being filled. I am not worried about the difference in the volume profile on the far right I only reset the center Column on both of them at the same time. They both started fresh in the middle showing current orders being filled. Remember during this time frame the market is very slow and not a lot hitting the bid or offers, so you can only imagine the difference in the numbers and what is not showing on SC Dom vs the Jig Dom. The difference is huge when busy which obviously can impact decisions and win vs loss. Thank you https://www.loom.com/share/c4bf060fada14569bcd92aa6a6f0962d?sid=59242cc4-9235-4689-a971-4120d2283589 |
| [2024-03-04 02:52:33] |
| User282886 - Posts: 23 |
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https://www.loom.com/share/698c370532fb40a4b87c0c6bad43b05a?sid=c2069d33-c45f-4cd6-a3df-01bbb67336d9
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