Support Board
Date/Time: Mon, 25 Nov 2024 19:55:49 +0000
Extra charge on my account?
View Count: 196
| [2024-02-12 16:55:05] |
| AmberNinja - Posts: 31 |
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I paid $46 for my package for SC and its been maybe a week or two max and you charged me $36 as you can see below. What is this for??? Why are you charging me. I didnt buy anything else from you. Thanks. Note: **This is not a new charge.** This is a reminder that at 2024-02-01 23:00:47 UTC, you have made a payment to Sierra Chart. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2024-02-01 23:00:47 UTC Account Name: AmberNinja Name: Amber Brooks Amount Paid: 36.00 USD Payment Processor: PayPal Transaction/Order ID: 6DF962737X227612W Statement Descriptor: Sierra Chart |
| [2024-02-12 20:52:45] |
| John - SC Support - Posts: 36277 |
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That charge for $36.00 is the funds that you paid to us on February 1, 2024 in order to have enough funds in your account to cover the cost of the package that you purchased at that time (Package 11). It is NOT an additional charge that a week or two later. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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