Support Board
Date/Time: Wed, 27 Nov 2024 08:47:20 +0000
Add/Remove exchanges SC data feed?
View Count: 1280
| [2014-08-01 00:17:50] |
| User14266 - Posts: 225 |
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I received an email saying my data feed was connected due to insufficient funds. I immediately put $35 in my additional features balance, and activated the data feed. Now it says I need to add an exchange. When I try to add an exchange, it says I do not have enough balance. Do I need to pay for the exhange too? Up until now, I paid $35 a month total, for CBOT w market depth. Thank you. |
| [2014-08-01 01:04:31] |
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Since your Account was not automatically renewed at the start of the month, due to exchange rules your exchange fee waiver for the CME was lost. Refer to the "Understanding Sierra Chart Exchange Data Feed Costs and Automatic Renewal" section on this page: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost The list of available exchanges and pricing can be found here: Sierra Chart Exchange Data Feed: Introduction Sierra Chart Support Date Time Of Last Edit: 2014-08-01 01:09:26
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| [2014-08-01 01:20:48] |
| User14266 - Posts: 225 |
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It is still 7/31/14. Why would it be cancelled at 7pm? I have paid, and see no reason I should lose my waiver.
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| [2014-08-01 02:44:58] |
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The billing and cancellation of accounts for the Sierra Chart Real-time and Historical Exchange Data feed is done after midnight UTC. Yes, we know you from your perspective you see no reason why you should lose the waiver and we understand that, but just due to how everything is designed, this is the result that has happened. Nevertheless, we will see if we can continue to get the waiver for you. But this is not up to us. It is a manual process that does take effort. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-01 02:45:22
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| [2014-08-01 03:20:25] |
| User14266 - Posts: 225 |
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Thank you SC.
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| [2014-08-01 21:20:09] |
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We received no response from management about getting the exchange fee waiver restored. Generally this is a polite way of them saying no. And the reason is because of exchange compliance. So the waiver is gone.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-06 14:11:43] |
| User76539 - Posts: 18 |
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Hi all, I am probably in the same situation. I have deactivated SC Market data feed in June and reactivated it on Aug 4th. I do not see SC data now. What is the solution? Activate the exchange for $3.25? What will happen for the next month? Will I be billed $35 for SC data feed and $3.25 for the exchange? I have an account at IB. Thank you mirek |
| [2014-08-06 16:52:19] |
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If you require real-time data for the CME markets, then you need to activate the CME exchange. Do that on this page: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges For each month the exchange is activated, you will be billed the exchange fee in full. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-06 16:52:39
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| [2014-08-06 17:06:25] |
| User76539 - Posts: 18 |
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why these exchange fees were not billed from Feb till Jun 2014? I paid for data $35 and that was all. I have trading account at IB and I am paying exchange fees there. Am I wrong? thx mirek |
| [2014-08-06 17:32:57] |
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The CME recently began to charge exchange fees. As long as you maintained an active subscription for the Sierra Chart real-time data feed, you were given a waiver but that is lost when there was an interruption of the subscription. Even if it is for a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-06 17:33:15
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| [2014-08-11 15:41:49] |
| User14266 - Posts: 225 |
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Can I be refunded the $35 please? I am not using the data feed, and have not used it since my waiver was lost.
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| [2014-08-11 16:27:35] |
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Why is it you take 12 days to request this? We cannot guarantee that this can be refunded. We will check. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-11 16:52:25] |
| User14266 - Posts: 225 |
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Because I was on vacation last week. This is the first time I have been back online. Thank you.
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| [2014-08-13 22:33:13] |
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A refund has been issued.
Sierra Chart Support |
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